26-R-104 Authorizing Agreement AACOG EMS on JBSA-RandolphRESOLUTION 26-R-104
A RESOLUTION BY THE CITY COUNCIL OF THE CITY
OF SCHERTZ, TEXAS AUTHORIZING THE CITY
MANAGER TO ENTER INTO A TASK ORDER
AGREEMENT WITH AACOG FOR EMERGENCY
MEDICAL SERVICES ON JOINT BASE SAN ANTONIO —
RANDOLPH AND OTHER MATTERS IN CONNECTION
THEREWITH.
WHEREAS, the City of Schertz and AACOG have an ILA for the provision of goods
and services to JBSA-Randolph; and
WHEREAS, these services can be awarded through a Task Order; and
WHEREAS, Schertz Emergency Medical Services provides regional emergency medical
services; and
WHEREAS, the Schertz City Council has determined that it is in the best interest of the
City to enter into an agreement with AACOG for Emergency Medical Services on Joint Base
San Antonio — Randolph pursuant to the Task Order attached hereto as Exhibit A.
NOW THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
SCHERTZ, TEXAS THAT:
Section 1. The City Council hereby authorizes the City Manager to enter into a Task
Order Agreement with AACOG substantially in the form set forth on Exhibit A.
Section 2. The recitals contained in the preamble hereof are hereby found to be true, and
such recitals are hereby made a part of this Resolution for all purposes and are adopted as
a part of the judgment and findings of the City Council.
Section 3. All resolutions, or parts thereof, which are in conflict or inconsistent with any
provision of this Resolution are hereby repealed to the extent of such conflict, and the
provisions of this Resolution shall be and remain controlling as to the matters resolved
herein.
Section 4. This Resolution shall be construed and enforced in accordance with the laws
of the State of Texas and the United States of America.
Section 5. If any provision of this Resolution or the application thereof to any person or
circumstance shall be held to be invalid, the remainder of this Resolution and the
application of such provision to other persons and circumstances shall nevertheless be
valid, and the City Council hereby declares that this Resolution would have been enacted
without such invalid provision.
Section 6. It is officially found, determined, and declared that the meeting at which this
Resolution is adopted was open to the public and public notice of the time, place, and
subject matter of the public business to be considered at such meeting, including this
Resolution, was given, all as required by Chapter 551, Texas Government Code, as
amended.
Section 7. This Resolution shall be in force and effect from and after its final passage,
and it is so resolved.
PASSED AND APPROVED on the day of f 2026.
ATTS t-P wlzklv��
Sheila Edmondson, TRMC
City Secretary
Exhibit A - Agreement
i
AOG Elevating Quality of Life. Impacting People.
alamo area council
of governments
DATE: September 8, 2026
FROM: Alamo Area Council of Governments (AACOG)
2700 NE Loop 410, Suite 10
San Antonio, Texas 78217
TO: City of Schertz
1400 Schertz Parkway
Schertz, Texas 78154
SUBJECT: Notice to Proceed (NTP) for Contract FA301621 P0152, Randolph
Emergency Medical Services
1. You are hereby notified to proceed with the attached subject contract in
accordance with the terms and conditions of this contract, which are
incorporated by reference herein, save and except the payment to City
of Schertz shall be the "Unit Price" as stated in the attached Price
Schedule and the payment to AACOG for indirect expense recovery
shall be the 'Recovery Fee" as stated in said Price Schedule. The
performance of the contract is also subject to the terms and conditions
of the Interlocal Agreement between the parties hereto dated June 9,
2020, which is hereby incorporated by reference herein. This Notice is
for commencement of all activities necessary to carry out work
prescribed in the subject contract, with a Period of Performance
beginning on September 27, 2026, through September 26, 2027, and
option periods as may be exercised by Joint Base San Antonio.
2. Your signature below acknowledges receipt and acceptance of the
obligation to fulfill the contract according to its terms and the terms of
I
AAC®� Elevating Quality of Life. Impacting People.
alamo area council
of governments
the Interlocal Agreement. If you agree to said terms, please promptly
execute this Notice to Proceed and return it to the undersigned by email.
3. Questions can be directed to William McKnight, wmcknight(cDaacog.gov
or 210-573-6816.
Signed by:
Alamo Area Council of Governments
Clifford C. Herberg
Executive Director
RECEIPT AND ACCEPTANCE OF NOTICE TO PROCEED
On this day of September 2026, for good and valuable consideration, the
undersigned hereby acknowledges receipt of the Notice to Proceed for Contract
FA301621 P0152, Randolph Emergency Medical Services, and accepts, agrees, and
binds itself to perform the subject contract according to its terms and the terms of the
Interlocal Agreement between the parties.
Signed by:
CITY OF SCHERTZ, TEXAS
Mark Browne
City Manager
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA — RANDOLPH, TEXAS
26 August 2026
GENERAL INFORMATION.
The contractor shall provide full 911 Emergency Medical Services (EMS) to include
ground transport services, Advanced Life Support (ALS), 24/7 service for patients
requiring emergency transportation from Joint Base San Antonio Randolph (JBSA-R) to
higher levels of care in the surrounding geographical areas. Types of vehicles used for
transport will include but are not limited to ambulances and/or ambulance buses capable
of transporting combined loads of litter and ambulatory patients in the event of a mass
casualty event
In order to reduce risk to our populace, JBSA-R require 24 hour/7 days/week Advanced
Life Support (ALS) EMS transport -capable response within 12 minutes from call time to
the emergency location for 90% of all 911 calls monthly, this includes an allowance of 1
minute call response time for the Emergency Control Center (ECC). These EMS require at
least one (1) paramedic to transport patients for an estimated 300 events per year. These
services must be able to triage, treat and transport. These services must be coordinated
with JBSA Fire Department and other on -base emergency response systems,
communications, and security systems. The requested EMS must be able to respond to two
(2) simultaneous calls. The requested EMS must also be able to participate in JBSA-R
military exercises.
JBSA-R will be able to provide space for one ambulance at the fire station and one crew,
two members within the JBSA-R Fire Station, if necessary, as part of consideration. JBSA-
R will be able to provide two mobile radios, if necessary, as part of consideration.
1.1. DESCRIPTION OF SERVICES.
The contractor shall provide full emergency patient response services at Joint
Base San Antonio Randolph (JBSA-R) in accordance with (IAW) specific
Department of Defense Instruction (DoDI) 6055.06, Department of Defense
Manual (DoDM) 6055.06, Air Force Instruction (AFI) 32-2001, AFI 44-102,
Technical Implementation Guide 1710-16, and Defense Health Agency policies.
In addition, the contractor shall provide a dedicated emergency response ALS
ambulance standby at prolonged incidents and incident rehabilitation to
responders for the duration of the emergency (until released by the Incident
Commander (IC)) to JBSA-R Fire Emergency Services. Services include, but
are not limited to structure fires, wildland fires, hazardous materials release,
motor vehicle accidents, technical rescue, active shooter, and bomb threat
emergency response. If emergency transport is required from the scene an
additional ALS unit will be called in to provide continued coverage. The
contractor may provide a medical officer who reports to the Unified command
to help in strategic/tactical planning and communication with medical response,
triage, and transport efforts. The contractor shall participate in all
coordinated/scheduled JBSA-R Wing Inspection Team (WIT) exercises.
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA—RANDOLPH, TEXAS
26 August 2026
Emergent dispatch calls take precedence over base exercises and emergency
dispatched IAW procedures. The contractor shall furnish all labor, management,
supervision, vehicles, supplies, equipment, and transportation except as provided in
Section 2, Government Furnished Property and Services. The contractor shall, at a
minimum, ensure the San Antonio Office of the Medical Director Protocols are
consistent with the STRAC (Southwest Texas Regional Advisory Council) Alert and
Red/Blue Criteria. Performance shall comply with the requirements contained in
this PWS and the Texas Department of State Health Services (DSHS) standards.
1.2. EMERGENCY MEDICAL RESPONSE AND PATIENT TRANSPORT.
The contractor shall provide ambulance and EMT/paramedic resources and respond to
emergencies as requested by the JBSA Emergency Communications Center (ECC) and via
cell phone caller to the contractor public safety answering point (PSAP) in an appropriate
medical response vehicle with transport capability. Patients shall typically be transported to
the nearest appropriate medical facility
1.2.1. Coverage: JBSA-R ambulance coverage includes services 24 hours per day
365 days per year including all holidays. The contractor shall establish and maintain
a system to ensure that an ambulance is dispatched, and related emergency support
is provided in the event of simultaneous responses, equipment failures, or other
unforeseen circumstances. Services must always be available with surge capabilities
1.2.2 Annual Service Estimates: These EMS require transport of patients for an
estimated 300 runs per year. Contractor shall maintain sufficient resources to
provide continuous ALS transport coverage while transporting a patient from JBSA-
R.
1.2.3 Additional Support: In the event that the Government has a requirement for
EMS that exceed those stated in 1.2.2 the Contractor shall be responsible for
providing additional support that conforms to the requirements of this PWS. The
Government estimates that additional support could be up to 10% more than the
estimates for para 1.2.2 The Government will determine when additional support
is required and will indicate during dispatch. In no events shall the Contractor be
allowed to bill for services that are in excess of the Government's 10% increase.
1.2.4 Notification:
Emergency Medical Services (EMS) will be notified via the dispatchers assigned to
the JBSA Randolph Emergency Communications Center.
1.2.5 Response Time:
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA — RANDOLPH, TEXAS
26 August 2026
Response time is defined as the time between the receipt of call and the time of arrival
at the emergency location identified. Response time for all emergent requests for
service on JBSA-R, to include ALS shall be within twelve (12) minutes (7 minutes
for first response and 12 minutes for transport unit, IAW DoDI 6055.06, Table
E3.T1). This requirement does not apply to non -emergency or transfer calls.
1.2.6 Patient Treatment and Care:
The contractor personnel shall provide medical care and treatment appropriate to each
patient's condition. The contractor shall respect and maintain the basic rights of patients,
demonstrating concern for personal dignity and human relationships. The contractor will
be notified if an EMT 3 or paramedic is the subject of complaints validated by the
Government Representative and submitted to the JBSA EMS Medical Director for clinical
review.
1.2.7 Flgghtline Care:
The contractor shall provide in -field care and emergency medical flight line care
with capability to address decompression sickness and injuries related to in-flight
emergencies, to include ALS, in accordance with protocols developed by the
contractor's physician advisor. Contractor shall comply with all JBSA-R flightline
driving, FOD prevention, flightline access procedures.
1.2.8 Coordination:
The contractor will coordinate patient transport with local civilian and military
hospitals when transporting patients from JBSA-R to local hospitals.
1.2.9 Unavailability of Emer encv Transport:
If unable to meet response time as defined in paragraph 1.2.5, the contractor shall
immediately, but not later than three (3) minutes of dispatch notification, contact the
Randolph Clinic Dispatcher at Primary: 210-652-0304. The government reserves the
right to procure such services from another source pending full restoration of full
paramedic emergency patient transport services by the contractor. The government
shall only be subject to billing for a particular service at the contract price. Any late
response or failure to achieve the required response time standard for two
consecutive months may require a contractor corrective action plan within 7 days.
1.2.10 Payment for Services:
Services outlined in PWS will be paid for by the government, the contractor shall
not bill TRICARE Prime patients, under age 65. The responsibility for insurance
billing (ex. Tricare or other commercial plan) and collection is the ultimate
responsibility of 59th Medical Wing. The contractor shall ensure complete patient
identifying information and patient's signature is on all third -party billing
information. The price on this contract shall cover the cost of all services required
under this contract to include but not limited to standby ambulance services.
1.2.10.1 Invoicing. Billing, and Receiving:
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA — RANDOLPH, TEXAS
26 August 2026
The contractor will provide to the Government Representative the following
documents for all transports on the 5th business day of each month (for the previous
month):
a. Monthly Run Report: Contractor shall submit a report, on a monthly basis,
that contains the following information: Date of service, and run number, time
spent on the transport (time each call was received, dispatched, enroute, at
scene, arrival, time patient was accepted at receiving facility), mileage in
conjunction with transport and total of ambulance utilization hours. Monthly
Run reports are due on the 5th business day of each month (for the previous
month).
b. Services will be billed on a monthly basis at a flat rate. No additional
charges shall be assessed for transport, mileage, ALS procedures, standby
operations, or surge responses within contract requirement. These services will
include response, standby, ALS. These EMS require transport of patients for an
estimated 300 runs per year.
c. DD Form 2569 patient demographics (full name, date of birth, age and
gender), complete address and phone number, third party insurance and policy
number, Services Provided, Patient's complete address and phone number,
Third Parry Insurance to include insurance company name, policy and group
number. DD Form 2569 is due on the 5th business day of each month (for the
previous month).
d. Memorandum of Transport (Government authorization to transport) for all
transports. A Memorandum of Transfer (MOT) will not be required for
emergency 911 calls.
e. Contractor shall submit invoices through the Wide Area Work Flow
(WAWF) system on monthly for all services performed the previous month by
the loth day of every month. Contractor shall NOT bill to third party insurance.
1.2.11 MTF Exercises and Specialized Training:
The contractor shall be responsible for participating in Medical Treatment Facility
(MTF) training, exercises to include the following:
a) Participating in advance and post exercise meetings.
b) Responding with EMTs to exercise sites and performing simulated duties.
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA — RANDOLPH, TEXAS
26 August 2026
c) Coordinating all activities during exercises with the Randolph Emergency Control
Center.
d) Providing a written plan to the MTF for contractor's response to a mass casualty
event.
2.1 QUALITY CONTROL. The contractor shall be responsible for quality control for all
work accomplished during the performance of the task. The contractor shall provide
and maintain a Quality Control Plan (QCP) which ensures the requirements in this
PWS are met. The QCP will be considered acceptable and approved unless the
contractor is notified by the Contracting Officer (CO) prior to award. The QCP shall
be included in the technical proposal for evaluation and acceptance. As a minimum,
the contractor shall develop quality control procedures that address the areas identified
in section 2, Service Delivery Summary.
2.1.1 Performance Evaluation Meetings:
The CO may require the contractor or representative to meet with the CO, contract
administrator, COR and other government personnel as often as deemed necessary.
The contractor may request a meeting with the CO when necessary. Meetings will
be documented in the contract file with written minutes signed by the contractor
POC and CO or contract administrator. Should the contractor not concur with the
minutes, such non -concurrence shall be provided in writing to the CO within 10
workdays of receipt of the minutes.
2.1.2 HOURS OF OPERATION.
Contractor shall adhere to 24-hour Paramedic and emergency ambulance service
vehicle and crew for patient transport at JBSA-R TX and schedule personnel to the
24-hours service.
2.1.3 HOLIDAYS OBSERVED.
The Contractor shall be required to provide services on the following observed
holidays:
New Year's Day (Observed 1 January)
Martin Luther King Jr's Birthday (Observed the third Monday in January)
Presidents — Day (Observed the third Monday in February)
Memorial Day (Observed the last Monday in May)
Juneteenth (Observed 19 June)
Independence Day (Observed 4 July)
Labor Day (Observed the first Monday in September)
Columbus Day (Observed the second Monday in October)
Veterans Day (Observed 11 November)
Thanksgiving Day (Observed the fourth Thursday in November)
Christmas Day (Observed 25 December)
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA— RANDOLPH, TEXAS
26 August 2026
NOTE: Any of the above holidays falling on a Saturday will be observed on the
preceding Friday; holidays falling on a Sunday will be observed on the following
Monday.
2.1.4 Security Requirements:
The Contractor shall ensure personnel, information, system, facility, and
international security requirements are met in accordance with DoD 5220.22- M,
National Industrial Security Program Operating Manual (NISPOM), and AFI 31-
101, Integrated Defense. The contractor shall ensure all contract personnel and
contractor representatives enter JBSA-R and any other military facilities abide by
all security regulations and/or directives to include being subject to security checks.
Any violation of installation regulations, or of state or federal statutes may result in
the termination of the privilege to enter one or more military installations.
2.1.4.1 Background Investigation: DBIDS and Local Check only. All EMTs
performing under this contract will have a State of TEXAS background check, which
includes a Criminal Record Check. No individuals will be assigned to the JBSA-R site
until their background check is verified as not having felony convictions. Documentation
of Licensing requirements and training will be maintained by the contractor and available
for inspection by the COR at any given time.
2.1.4.2 Access to Government Facilities:
During performance of the contract, the contractor shall be responsible for providing
information necessary for base passes for newly assigned contract personnel and for
the prompt return of base passes for any contract personnel who no longer require
access to JBSA-R. Upon completion or termination of the contract or expiration of
the base passes, the prime contractor shall ensure all base passes issued to
employees and subcontractor employees are returned to the issuing office. In the
event of a lost or stolen base pass, the contractor shall ensure that the COR is notified
the same day the employee reports the loss.
2.1.4.3 Contractor Identification Badges:
The contractor shall complete all necessary documents for all contractor personnel requiring
access to JBSA-R. The contractor will ensure that each employee contacts Trusted Agent/COR for
the 559th Medical Squadron to obtain one year base access through Defense Biometric
Identification System (DBIDS). Additional instructions for applications will be sent to the e-mail
address provided for the application. Prior to application approval, each individual will submit AF
Form 2583 and receive a local background check.
2.1.4.4 Access to Government Systems-,
The Government will not allow contract personnel access to the medical network
systems to perform tasks under contract. All patient information will be done on
paper and turned into the MTF.
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA—RANDOLPH, TEXAS
26 August 2026
2.1.4.5 Classification:
Work under this contract is UNCLASSIFIED. The contractor shall comply with all
applicable DoD security regulations and procedures during the performance of this
contract. The contractor shall not disclose and must safeguard computer systems
and data, Privacy Act data, and Government personnel work products obtained or
generated in the performance of this contract. The contractor shall comply with all
applicable DoD security regulations and procedures during the performance of this
contract. The contractor must safeguard and not disclose sensitive information,
information protected by the Privacy Act and Health Information Portability and
Accountability Act (HIPAA). The contractor shall comply with DoD Manual
5400.7, DoD Freedom of Information Act Program. The Freedom of Information
Act (FOIA) sets policy and procedures for the disclosure of records to the public
and for marking, handling, transmitting and safeguarding Controlled Unclassified
Information (CUI) materials. Contract personnel shall not disclose or cause to
disseminate any information concerning operations of military activities. Such
action(s) could result in violation of the contract and possible legal actions. All
inquiries, comments or complaints arising from any matter observed, experienced,
or learned of as a result of or in connection with the performance of this contract,
the resolution of which may require the dissemination of official information, shall
be directed to the contracting officer representative (COR) and the contracting
officer (CO). The contractor shall only conduct business with designated CORs
listed as points of contact. US Government records, copies of original results and
reports, verified original data, corrected data and corrected supporting final reports
remain the property of the U.S Government. The contractor shall ensure compliance
with OPSEC requirements including procedures to protect classified and/or
sensitive, but unclassified, Government projects and/or programs. The contractor
shall ensure contract personnel who perform work at JBSA-R or another
Government installation complies with the OPSEC procedures of the installation.
2.1.4.6 Security Incident or Violation:
The contractor shall immediately notify the Government Security Office of any
potential or actual security incident(s) or violation(s) including potential or actual
unauthorized disclosure(s) or compromise of classified and/or sensitive, but
unclassified, information.
2.1.4.7 Building/Facility Access Control:
The contractor shall establish and implement methods of making sure all access
provided by the government to the contractor is not lost or misplaced and are not
used by unauthorized people. The contractor shall include procedures for immediate
reporting to the COR or CO any occurrences of lost, unauthorized uses (i.e.,
Entering unauthorized areas of the facility), or unauthorized duplication of keys,
badges or lock combinations.
2.1.4.8 Physical Security:
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA — RANDOLPH, TEXAS
26 August 2026
The contractor shall comply with Force Protection Condition (FPCON)
procedures, Random Antiterrorism Measures (RAMS) and local
search/identification requirements.
2.1.4.9 Safeguard Government Property:
The contractor shall safeguard all government property, including controlled forms,
provided for contractor use. At the close of each work period, government training
equipment, ground aerospace vehicles, facilities, support equipment, and other
valuable materials shall be secured.
2.1.4.10 Weapons, Firearms. and Ammunition:
Contractor employees are prohibited from possessing weapons, firearms, or
ammunition, on themselves or within their contractor -owned vehicle or privately
owned vehicle while on JBSA Installations.
2.1.4.11 Kev Control and Lock Combinations:
The contractor shall abide by all current JBSA- R key control and lock
combination procedures. The contractor shall safeguard all keys issued by the
government and ensure they are used only by authorized contractor personnel.
The contractor shall ensure that its employees are not allowed government -issued
keys to be used by personnel other than those currently authorized. The contractor
shall not duplicate keys issued. All references to keys include key cards. Keys
issued to the contractor by the Government shall not be duplicated. The
contractor shall develop procedures covering key control that shall be included in
the Quality Control Plan. Such procedures shall include turn -in of any issued keys
by personnel who no longer require access to locked areas. The contractor shall
immediately report any occurrences of lost or duplicate keys/key cards to the CO.
2.1.4.11.1 Lost Keys:
The contractor will be charged for lost keys or stolen keys, re -keying of locks.
Unauthorized personnel shall not be allowed entry into the locked area. Keys shall
not be used to open work areas for personnel other than personnel engaged in
performance of their duties, unless authorized by the Government functional area
chief. Contractor staff shall use keys issued to them to secure/open areas only as
directed by the COR and/or functional area chief. Lost keys and/or locks shall be
reported to the issuing party and COR immediately upon recognition of the loss. The
COR shall notify the PMO of the lost key. Reimbursement shall be provided before
the Government replaces lost keys or performs re -keying. The Contractor shall
establish and implement methods to ensure all keys/key cards issued to the
Contractor by the Government are not lost or misplaced and are not used by
unauthorized persons. The Contractor shall prohibit the opening of locked areas by
Contractor employees to permit entrance of persons other than Contractor
employees engaged in the performance of assigned work in those areas, or personnel
authorized entrance by the COR and/or area functional chief.
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA—RANDOLPH, TEXAS
26 August 2026
2.1.4.12 Resorting Requirements:
The contractor shall comply with AFI 71-101, Volume 1, Criminal Investigations Program.
Contractor shall report to Security Forces any information or circumstances which may pose
a threat to DoD or Contractor, resources, or DoD information.
2.1.4.13 Removal of Contractor:
The Government, through the CO, reserves the right to require immediate removal
from contract performance on the installation or any Government facility, any
individual whose actions raise reasonable suspicion that patient care or services may
be compromised in any way, or that pose a threat of harm to other
contractor/Government personnel or self. Removal under other circumstances will be
subsequent to, and at the direction of the CO only.
The CO will notify the Contractor if and when permanent removal is required. In the
event of a disagreement between the Government and the Contractor, the decision of
the CO will be final. During the period of time between the removal and the final
decision of the CO, the Contractor agrees to provide backup/replacement Contractor
in accordance with the terms of this contract.
2.1.4.14 Drua/Alcohol Testing:
The Contractor may be required to submit to drug/alcohol testing. The
Government may require temporary or permanent removal from contract
performance of any individual who refuses or fails testing.
2.1.4.15 Installation Access:
Criminal History Check will be conducted on all prime/subcontractor
employees requiring base access. The contractor shall provide the Contracting
Officer and the Information Protection Office a current list of employees
needing access within 10 working days after receiving award or Notice of
Award. The list shall include employee's name, date of birth, social security
number, state driver's license/state ID number and state of issue. Notifications
of contractor employee additions and deletions shall be provided with the same
information listed above and within 3 working days. Within 10 business days
after receipt of the list the Government will notify the Contractor that
installation access passes are available for those employees. The duration of
any pass issued will not exceed one year or the duration of the contract,
whichever is shorter. This process will be repeated at the exercise of any
option period.
3.1 SPECIAL QUALIFICATIONS.
The contractor will provide certified and licensed contract personnel. Certifications shall
be granted by the Texas Department of Health (TDH), or the National Registry of
Emergency Medical Technicians (NREMT). Contractor shall maintain files to assure that
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA — RANDOLPH, TEXAS
26 August 2026
all EMTs performing work under this contract have current certifications and/or
documents listed in paragraph 3.1.2. Upon request the contractor shall allow the
government access to review these documents for any EMTs performing under this
contract. The contractor shall provide copies of certifications upon request.
3.1.2 Certification/Licensure:
Contractors shall possess and maintain current Texas Department of Health (TDH)
Emergency Medical Service Provider certification and licensure for each level of
ambulance service:
a. Advanced Life Support (ALS). Contractors must be certified and licensed as
an Emergency Medical Technician Paramedic (EMT P).
b. Contractors serving in the capacity of a paramedic must maintain current
American Heart Association Advanced Cardiac Life Support (ACLS) and
Pediatric Advanced Life Support (PALS) certification.
c. Documentation of training, certification, licensure and CEUs for contractor
personnel shall be current and in good standing at all times and available for
inspection by the COR at any given time.
d. Each ambulance crew will consist of two (2) personnel. At least one must be
certified and licensed at the EMT P level.
3.1.3 Ambulance Operation Service License:
Contractor's Company shall maintain an active service license with Texas Department
of State Health Services and abide by all laws, rules and regulations according to Texas
Administrative Code 157.11. A copy of the ambulance license and the EMS Vehicle
Identification shall be submitted with proposal and provided to the COR prior to
operating on JBSA-R.
3.1.4 Vehicle Requirements:
All vehicles shall be specifically designed for transporting the sick and injured and
contain stretchers, linens, first aid supplies, oxygen equipment and such other safety
and life-saving equipment as required by state and local law and staffed by personnel
trained to provide first aid treatment. Type I and II vehicles size and shape requirements
must meet the requirements as stated in the Federal Specification, Ambulance,
Emergency Medical Care Vehicle published by the Federal General Services
Administration 2007. A vehicle not meeting these specifications may be licensed only if
it has been continuously authorized by the TDH under the current ownership. A new
vehicle which exceeds the size specification may be licensed if the TDH reviews the
manufacturer's specifications and approves the vehicle. Vehicle specifications are as
follows, but are not limited to:
a. Capabilities to accommodate ALS transport.
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
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JBSA — RANDOLPH, TEXAS
26 August 2026
b. Interior climate control.
c. Electrical outlets, connectors for ventilators, monitors, suction, and oxygen.
d. Lift with capacity of 1000 lbs. (used for lift/transport of Extra Corporeal
Membrane Oxygenation [ECMO] equipment and bariatric patient) as
required.
e. Communication features allowing two-way communication between
EMS personnel and medical crew on board.
3.1.5 Fli htline Driving Certification:
The contractor shall ensure that all employees involved in activities that require
certification or licensing shall meet all such requirements for Special Flight Line
Driving Certification for all drivers performing services under this contract within
fifteen (15) days of the start of contract performance or within fifteen (15) days of new
employee performance. All flight line drivers shall receive proper government provided
flight line drivers training or be escorted by authorized government personnel.
Contractor shall ensure flight line drivers training annual requirements are met. Upon
award the Contractor shall contact the COR to schedule this training.
3.2 HEALTH, SAFETY AND OCCUPATIONAL PROGRAMS.
3.2.1 Occupational Health Program:
The contractor shall be responsible for ensuring that an Occupational Health Program
(OHP) is instituted and maintained on all contract personnel in compliance with all
state and federal OSHA laws and regulations. The contractor will identify workplace
hazards, monitor exposure to hazards, provide appropriate personal protective
equipment (unless otherwise specified), and accomplish the required medical
surveillance, treatment, employee notification, education, training and documentation.
The contractor may use OSHA or Safety Data Sheets on hazards specific to the
contractor work areas, if available (for example, hazardous noise data collection on
government personnel working in the same area as the contractor). The government
will not be responsible for gathering data or monitoring workplace hazards specifically
for contractor personnel. Documentation showing compliance with state and federal
OSHA laws and regulations will be maintained by the contractor and available for
periodic inspection by COR at any given time.
3.2.2 Occupational Safety and Health Administration (OSHA):
In order to reduce or eliminate the hazards of occupational exposure to bloodborne
pathogens, the contractor must implement an exposure control plan for the worksite
with details on employee protection measures. The plan must also describe how an
employer will use engineering and work practice controls, personal protective clothing
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA — RANDOLPH, TEXAS
26 August 2026
and equipment, employee training, medical surveillance, hepatitis B vaccinations, and
other provisions as required by OSHA's Bloodborne Pathogens Standard (29 CFR
1910.1030). Engineering controls are the primary means of eliminating or minimizing
employee exposure and include the use of safer medical devices, such as needleless
devices, shielded needle devices, and plastic capillary tubes. Contractor shall maintain
documented proof of immunization or proof of immunity for each contractor personnel
and shall ensure that a copy of the Exposure Control Plan is accessible to employees in
accordance with 29 CFR 1910.20 (e) and shall be reviewed and updated at least
annually and whenever necessary.
3.2.3 Contractor Safety Proeram:
The contractor shall establish and maintain an acceptable safety program in accordance
with accepted Safety and Health Plan. No more than two Class C mishaps (work related
mishap, with direct cost totaling $50,000 or more but less than ($500,000/permanent
change of job/permanent mission degradation of a vehicle) per contract year and Zero
Class A or B mishaps (resulting in fatality/permanent disability/destruction of DoD
aircraft/Inpatient hospitalization) will be tolerated, IAW AFMAN 91-223, Aviation
Safety Investigations and Reports.
3.2.4 Safety Mishap/Incident Reporting:
The contractor shall report all mishaps/incidents. The contractor shall immediately
secure the mishap scene and damaged property and impound pertinent maintenance and
training records until released by the Government's Safety Office. Such release shall be
accomplished through the COR. The contractor shall cooperate and assist Government
personnel in the investigation of the incident and submit an Accident/Incident Report to
the COR within 24 hours of the accident/incident. The contractor shall require all
subcontractors to comply with required safety, health and fire standards.
3.2.5 Sexual Assault:
The contractor shall comply with reporting incidents of Sexual Assault and Sexual
Harassment under the Sexual Assault Prevention and Response Program, 12 Nov 2013.
The SAPR reporting requirements apply only to knowledge obtained by contractor
personnel while performing services under this contract. The contractor shall require all
Contract Service Providers with knowledge of an incident of sexual assault occurring
on a Government facility, to include a Government leased facility, where the contractor
is providing services under this contract, to report the incident to the contractor who shall
immediately (within 24 hours) report the incident in writing to the government's COR.
This reporting policy also applies to sexual assault incidents involving Air Force
Medical Service personnel that occur on the contractor's owned or leased facility under
this contract. All incidents shall be reported whether they involve contractor personnel
or Government personnel, or other individuals, when the incidents occur on a
Government facility or a Government leased facility.
3.2.6 Hazardous Medical Waste:
The contractor shall not introduce materials or pollutants into the Randolph AFB water
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA— RANDOLPH, TEXAS
26 August 2026
or sanitary sewer systems that would otherwise meet the 40 CFR 261 definition of
hazardous waste without written approval from Randolph Facilities Management. The
contractor will take every reasonable precaution to prevent the spillage of hazardous waste and
pollutants and will promptly report any accidental spills to the Fire Department. The contractor
shall have puncture resistant containers on all vehicles for the disposal of sharps and is
responsible for arranging the exchange of full for empty containers with a hospital or licensed
private entity.
3.2.7 Conflict of Interest:
The contractor shall not employ any person who is an employee of the US Government
if employing that person would create a conflict of interest or interfere with the
performance of their government position. Additionally, the contractor shall not employ
any person who is an employee of the Department of the Air Force, either military or
civilian, unless such person has received approval according to DODD 5500.7
Standards of Conduct.
3.2.8 Records Management:
All documents and records used in administration of the contract provided by the
government will remain government property. The COR will provide guidance in the
maintenance and disposal of records in accordance with Records Disposition
Procedures and Responsibilities.
3.2.9 Air Force Antiterrorism A Pro ram:
The AT program seeks to deter or limit the effects of terrorist acts against the AF by
giving guidance on collecting and disseminating timely threat information, providing
training to all AF members, developing comprehensive plans to deter and counter
terrorist incidents, allocating funds and personnel and implementing AT measures.
DOD contractors and sub -contracts personnel shall be offered Level 1 — AT Awareness
Training. Compliance with the training will be monitored by the contracting officer
representatives.
4.1 CONTRACTOR FURNISHED ITEMS AND SERVICES.
The contractor shall furnish items and services required to perform the services of the
contract with the exception of items or services to be furnished by the government stated in
Section 2. Items and services include, but are not limited to qualified personnel
(paramedics, EMTs, etc.), drivers, all emergency transport vehicles, medical equipment,
stretchers, expendable medical supplies (drugs, IV tubing, bandages, etc.) and gases used
in transport, GPS and roadmaps, etc. The contractor shall ensure all equipment and
vehicles meet federal, state and local requirements in the provision of emergency patient
transport.
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JBSA — RANDOLPH, TEXAS
26 August 2026
4.2 CONTRACTOR POINT OF CONTACT.
Contract Point of Contact (POC): The contractor shall provide a POC who shall be
responsible for the performance of the work as specified in the Performance Work
Statement. The name of this person and an alternate(s) who shall act for the contractor
when the POC is absent shall be designated in writing to the CO and Randolph Clinic
COR prior to contract start date and prior to each contract renewal period. Meeting
Availability: The Contractor Project Manager, or alternate shall be available during
normal duty hours to meet on the installation with the COR to discuss issues as they arise.
After normal duty hours, the manager, alternate or liaison shall be available within 1 hour
of notification for emergency matters. The contractor shall provide a point of contact that
shall be available via telephone, 24 hours per day, 7 days a week. The POC or alternate
shall have full authority to act for the contractor on all contract matters relating to daily
operation of this contract and be available during normal business hours (0800 - 1700
hours). The contract POC must be available or respond to the COR and CO for any
contract issues or questions within 10 minutes between 0800 — 1700 hours, Monday
through Friday (excluding Federal Holidays), and within one hour (via pager or cell phone
access) during all other hours. The senior vehicle crew members will also be available to
the COR and Government POC or CO if questions arise. If questions or directions to the
crew are deferred to the POC, the above response time limits apply. The contractor shall
be responsible for ensuring contractor employees have appropriate communication
equipment to include cellular telephones. The contractor shall inform the COR and CO in
writing of the phone numbers for this equipment and notify the government immediately
upon any subsequent changes
4.3 CONTRACTOR DELIVERABLES.
Patient information shall be treated as privileged information. Lists and/or names of
patients shall not be disclosed to or revealed in any manner for any use outside the MTF
without prior written permission by the MTF Commander. All patient information shall
be handled in accordance with all applicable HIPAA regulations and guidelines. The EMTs
and Paramedics shall only release medical information obtained during the course of this
contract to other MTF staff involved in the care and treatment of that individual patient
(i.e., do not release to the media or community).
4.3.1 Work Roster:
Names of contractor authorized personnel shall be provided in writing to the COR
within 10 days of award and updated as necessary throughout the contract period. The
government reserves the right to request a detailed work roster from the contractor
after the 15th day of the month for the following month.
4.3.2 Monthly Run Report:
The contractor shall prepare and submit no later than the 1 Oth business day of each
month a report containing the following information: Date of service, and run
number, time spent on the transport (time each call was received, dispatched, enroute,
PERFORMANCE WORK STATEMENT (PWS) FOR (NON -PERSONAL SERVICES)
AMBULATORY SERVICES
JB SA — RANDOLPH, TEXAS
26 August 2026
at scene, arrival, time patient was accepted at receiving
5. GOVERNMENT FURNISHED PROPERTY AND SERVICES
5.1 MAPS.
The government will provide the contractor copies of the JBSA-R most recent grid- map.
5.2 EMT SPACE.
The government will furnish the contractor with two individual birthing and sleeping
facilities/structures for the use of housing ambulances and ambulance crews. The
government will furnish heat, electricity, water, wastewater service and trash disposal
service to the individual structures. These structures are located in the fire station bldg.
700 adjacent to the airfield.
5.3 RADIO.
The Government will provide a portable radio(s) for their assigned unit(s) that stays at
our Station 8 here, at Randolph. Government will furnish contractor with a portable and
charger for their dispatch center that's signed out on a hand -receipt
Emergency Medical Services
(EMS) ground transport services
24/7 for patients requiring
emergency transportation from
0001 Randolph in accordance with the
Performance Work Statement
(PWS). Period of performance is
09/27/2026 - 09/26/2027.
0002
Emergency Medical
Services (EMS) ground
transport services 24/7 for
patients requiring
emergency transportation
from Randolph in
accordance with the
Performance Work
Statement (PWS). Period
of performance is
09/27/2027 - 09/26/2028.
I
12 Months $ $787,042.69
12 Months $ $810,653.97
$ $118,056.40 I $ $905,099.09
$ $121,598.10
$ $932,252.07