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FY 2012-13 Proposed Budget CITY OF SCHERTZ FY 2012-13 PROPOSED BUDGET This budget will raise more total property taxes than last year's budget by $1,396,722 or 13% increase, and of that amount, $709,486 is tax revenue to be raised from new property added to the tax roll this year. úôéäî÷êúõøëéã  ûèùöøé Table of Contents Executive Summary -------------------------------------------1 General Fund Summary ----------------------------------------------------------9 Revenues----------------------------------------------------------11 City Council------------------------------------------------------17 City Manager ------------------------------------------------------21 Municipal Court -------------------------------------------------25 311/Customer Relations ----------------------------------------31 Planning & Zoning -----------------------------------------------35 Legal Services ----------------------------------------------------41 Facilities Maintenance -------------------------------------------45 City Secretary ----------------------------------------------------51 Non-Departmental -----------------------------------------------55 Public Affairs ---------------------------------------------------59 Records Management -------------------------------------------63 Schertz Tales------------------------------------------------------67 Engineering ------------------------------------------------------73 GIS---------------------------------------------------------------79 Police---------------------------------------------------------------83 Fire Rescue --------------------------------------------------------91 Inspections--------------------------------------------------------97 Marshal Services -------------------------------------------------103 Streets-------------------------------------------------------------109 Parks, Recreation, & Community Services ---------------115 Swim Pools ------------------------------------------------------121 Event Facilities -------------------------------------------------125 Library----------------------------------------------------------131 Animal Services -----------------------------------------------139 Information Technology --------------------------------------145 Human Resources -----------------------------------------------151 Finance------------------------------------------------------------157 Purchasing & Asset Management---------------------------161 Fleet Service ----------------------------------------------------167 City Assistance -------------------------------------------------173 Special Events Fund -------------------------------------------177 Public, Educational, and Government (PEG) Access Fund-- 191 Interest & Sinking Fund ----------------------------------------195 æÜÉØËêØÆØË Summary ---------------------------------------------------------199 BusinessOffice-------------------------------------------------203 Water & Sewer Administration -------------------------------209 Projects---------------------------------------------------------217 Drainage Summary ---------------------------------------------------------221 Revenues---------------------------------------------------------225 Expenditures---------------------------------------------------226 úÜÍÔÉÜÑëØÚÎÇØËÄ Summary ---------------------------------------------------------229 Revenues---------------------------------------------------------233 Expenditures----------------------------------------------------234 Projects----------------------------------------------------------236 øÐØËÖØÏÚÄðØÙÔÚÜÑêØËÇÔÚØÊøðê Summary ---------------------------------------------------------241 Revenues---------------------------------------------------------246 Expenditures---------------------------------------------------247 êÚÕØËÉÃøÚÎÏÎÐÔÚùØÇØÑÎÍÐØÏÉúÎËÍÎËÜÉÔÎÏ Summary ---------------------------------------------------------251 Revenues---------------------------------------------------------256 Expenditures---------------------------------------------------257 õÎÉØÑéÜÅ Summary ---------------------------------------------------------263 Revenues---------------------------------------------------------265 Expenditures---------------------------------------------------266 Park Fund Summary ---------------------------------------------------------269 Revenues---------------------------------------------------------271 Parkland Dedication ------------------------------------------273 Tree Mitigation -------------------------------------------------274  õÔÊÉÎËÔÚÜÑúÎÐÐÔÉÉØØ Summary ---------------------------------------------------------275 Revenues---------------------------------------------------------277 Expenditures---------------------------------------------------278 Parks & Recreation Foundation Summary ----------------------------------------------------------279 Revenue---------------------------------------------------------281 Expenditures----------------------------------------------------282 Capital Projects ------------------------------------------------------287 Executive Summary General Fund Revenue Total revenue is expected to increase in FY 2012-13 by 8.3% from FY 2011-12 estimates. The main contributors are sales and property tax, service fees, and fund transfers. Sales tax is expected to grow 9% which the City has been averaging historically. A conservative growth is expected for current business of 5% and the additional 4% is for new businesses, together they make up the 9% estimate. The other increase is from the Interfund charge to the Water & Sewer Fund due to a change in the billing model. The result is a flat rate of 10% on the sale of water, 7.5% on sewer charges, and 3% on garbage charges with no additional itemized charges. Expenses Total budgeted expenses increased by 8.6% from FY 2011-12 estimates. The first priority of the Budget is to replenish reserves. Council has formally adopted a policy stating the General Fund reserves should be at least 25% of yearly operating expenditures. Currently the City is at 13% and is budgeted to increase the reserve by $370,000 by September 2013. Health insurance is expected to increase by 10% and the City will reintroduce a merit program for the employees. The budget also allows for the introduction of a Traffic Safety Program which will not be tied to the property tax rate. This program puts more officers on the high traffic roadways to help increase public safety in these areas. City Council No program changes. Increase is due to the special election to be held in November. City Manager The new Executive Director of Development was brought on board mid FY 2011-12. The 9.4% increase seen for the budget year 2012-13 from the 2011-12 estimates is for a full year funding of this new position. Municipal Court The Municipal Court FY 2012-13 Budget increased 12.9% from the FY 2011-12 Estimates. This increase is due to an additional Court Clerk to help process additional workloads from the new dedicated Traffic Safety Division in Police. 311 Customer Service The Customer Relations FY 2012-13 Budget will increase 5.9% from the FY 2011-12 Estimates with the new City wide merit program being introduced. There will be no change to normal operations. Planning & Zoning The FY 2012-13 Budget will decrease by 19.8% over FY 2011-12 year end estimates. This decrease is due to the upcoming conclusion of the contract with Gateway Planning Group. Legal Services The FY 2012-13 Budget will decrease by 17.4% from FY 2011-12 Estimates. FY 2011- 12 required more legal activity, increasing the expenditures to a level above average and which is not expected to be seen in the following year. Facilities Maintenance The FY 2012-13 Budget will increase 27.8% from FY 2011-12 Estimates. Beginning in FY 2012-13 the building maintenance expenditures for the Police Building, Fire Station #1, and the EMS Building will be covered by the General Fund instead of the Economic Development Corporation. The expenses related to those buildings will be reimbursed by the Corporation at 100% in FY 2012-13, 50% in FY 2013-14, 25% in FY 2014-15, and be fully funded by the General Fund in FY 2015-16. The regular building maintenance expenses will increase 6.9% which is due to repairs needed on the YMCA building along with increase general operational expenses. City Secretary The FY 2012-13 Budget increased 3.3% from FY 2011-12 Estimates. There will be no change in operations. Non-Departmental The FY 2012-13 Budget will increase 11.4% from the FY 2011-12 Estimates due to the addition of the Street Impact Fee Study. Public Affairs The FY 2012-13 Budget will increase by 7.8% from the FY 2011-12 Estimate. During mid FY 2011-12 a position was moved from the Event Facilities department to Public Affairs and was renamed the Client Affairs Specialist. This position will be funded for a full year in FY 2012-13. Records Management The FY 2012-13 Budget will increase 1% from year end estimates. There will be no change in operations. Schertz Tales The FY 2012-13 Budget will increase 8.8% from year end estimates. This increase is due to higher printing costs and accounting for a bad debt expense to offset uncollectable revenues from advertising sales. Engineering The FY 2012-13 Budget will increase by 36.6% from FY 2011-12 Estimates. The Engineer in Training will be paid out of the general fund instead of the bonds beginning st October 1, 2012. There will also be a full year funding of the City Engineer position. GIS The FY 2012-13 Budget is 9.1% higher than the 2011-12 Estimates due to higher personnel costs. There will be no change in operations. Police The Police Departments FY 2012-2013 budget will increase 10.5% when compared to the FY 2011-2012 year end estimate. With the addition of the Traffic Safety Program personnel will increase with 5 new personnel and equipment. The Vehicle Accessories line has seen an increase due to the cost of equipping and outfitting the new Chevy Tahoe police vehicles. With Ford no longer making the Crown Victoria Police Interceptor, many items from the Crown Victoria?s will not transfer over to the Tahoe?s. The Computer and Peripherals line has seen a large increase when compared to last year?s budget. This is to replace identified aging equipment that has become prone to malfunctions and breakdowns and needs to be replaced with new equipment. While all of our patrol cars have mobile computers, the motorcycles do not. We have identified a mobile solution for the motorcycles and will be adding mobile computers to all 3 motor units. Fire Rescue The FY 2012-13 Budget will increase 2.9% from the FY 2011-12 Estimate. This increase is due to higher personnel costs and there will be no changes in operations. Inspections The FY 2012-13 Budget increased by 5.8% from FY 2011-12 year end estimates due to personnel expense increases. There will be no change in operations. Marshal Services There is an increase in the FY 2012-13 Budget of 1.0% from the FY 2011-12 Estimates. There will be no change in operations. Increases in personnel expenses will be offset with no capital purchases. Streets The FY 2012-13 Budget will increase by 6.0% from FY 2011-12 year end estimates. This increase is due to higher electricity costs for the lights on I-35 and Schertz Parkway and an increase in Street Maintenance Materials. With the streets project bond winding down more material expenses for road repairs will be needed in the General Fund. Parks The FY 2012-13 Budget increased 2.3% over the FY 2011-12 year end estimates. The increase is due to higher personnel expenses. There will be no change in operations. Pools The FY 2012-13 Budget increases 3.2% from FY 2011-12 year end estimates. The increase is due to anticipated increase in pool chemicals to maintain water quality. Civic Center The FY 2012-13 Budget increases 15.9% from the FY 2011-12 Estimate. The department will do more advertising to increase the occupation rate of the Civic and Community Centers. The additional advertising funding will be transferred from the Hotel Tax Fund. Library The FY 2012-13 Budget increased by 3.8% from FY 2011-12 year end estimates with an increase in personnel expenditures and library materials. Additional library materials are required to meet our service population. Animal Services There is an increase in the FY 2012-13 Budget from the FY 2011-12 Estimate by 14.4%. This increase is due to a higher than anticipated turnover rate in FY 2011-12 which is not expected to affect the following year. Information Technology The FY 2012-13 Budget increases by 13.7% from the FY 2011-12 Estimate. This increase is due to higher computer software maintenance fees and license expenses. Human Resources The FY 2012-13 Budget increased by 23.4% from FY 2011-12 year end estimates. This increase is due to full year funding of the Human Resources director that was hired late FY 2011-12. Finance The FY 2012-13 Budget increases 4.0% from FY 2011-12 Estimate with the increase stemming from higher personnel costs. Purchasing & Asset Management The department?s FY 2012-2013 budget increased by 1.0% from the FY 2011-2012 ending estimates. There is no change in operations. Fleet The FY 2012-13 Budget increased by 9.1% from the FY 2011-12 ending estimates. This increase is for more vehicle replacement parts and outside repairs as this department is seeing more service requests that are also more expensive than in years past. This increase in service activity is partially offset by insurance reimbursements. City Assistance There will be no change in operations. Special Events Fund Revenue The expenses are covered by transfers from the General Fund and the Hotel Fund. Expenses The expenses increased by 26% in the FY 2012-13 Budget from FY 2011-12 year end estimates. In FY 2012-13 the City will hold a new event called Jazzfest in the spring which will feature a crawfish boil and jazz music. Public, Educational, and Governmental Access (PEG) Fund Revenue Revenues are expected to increase by 41.5% for the FY 2012-13 Budget from FY 2011- 12 ending estimates. This increase is cause by a $33,000 transfer from reserves to help fund the infrastructure expenses related to the Master Communication Plan presented to council. Expenses The FY 2012-13 Budget increased 57.8% from the FY 2011-12 year end estimates. This is due to the first phase of the Master Communication Plan which is scheduled to be completed in FY 2013-14. Water & Sewer Fund Revenue The revenue for the FY 2012-13 Budget will increase 7.6% from the FY 2011-12 Estimate. This increase is due from a transfer from reserves to fund capital projects. Expenses The expenses for the FY 2012-13 Budget increased 7.7%. This is mainly due to the start of new water line replacement projects and solving the Northcliffe sewer infiltration problem. Business Office The FY 2012-13 Budget increased 8.3% from the FY 2011-12 year end estimates. The increase in personnel expense was due to funding a previously unfunded Meter Technician I position was offset by fewer equipment purchases. Administration The FY 2012-13 Budget increased 4.0% from FY 2011-12 year end estimates. The Interfund charge for the Water & Sewer Fund changed. This charge was 5% of water and sewer revenue along with 3% of garbage fees and a list of direct itemized charges. The new model is a flat 10% on sale of water, 7.5% on sewer charges, 3% of the garbage revenue, and the itemized charges were removed. The Debt Service payments are scheduled to increase and a new tanker truck will be purchased in FY 2012-13. EMS Fund Revenues Revenue for the FY 2012-13 Budget will increase 17.7% from the FY 2011-12 Estimate due to an increase in the transport fees. This increase is needed cover expenses for the year. Expenses The expenses for the FY 2012-13 Budget will increase 11.7% from the FY 2011-12 Estimate with an increase in bad debt expense related to the fee increases. This expense is based on a percentage of the transport fee revenue. There will also be an increase in personnel expenses with the introduction of a senior medic program. These employees would be taught advance skills and would assist supervisors in maintaining the stations on a day to day basis. Drainage Fund Revenue Revenue for the FY 2012-13 Budget will increase 40.6% from the FY 2011-12 ending estimates. This increase is due to the fee increase of $1.40 per month for the water customers. Expenses The expenses for the FY 2012-13 Budget increased 50.0% from the FY 2011-12 Estimate. This increase is due to the addition of a Stormwater Manager position that will oversee the drainage channel maintenance and development and make sure state and federal guidelines are met in regards to storm water. The increase also represents replacement of aging equipment needed for the maintenance of the City?s drainage channels. Hotel Motel Tax Fund Revenue The revenue is expected for the FY 2012-13 Budget by 4.9% from the FY 2011-12 ending estimates. Expenses Expenses for the FY 2012-13 Budget will increase by 32.4% from the FY 2011-12 Estimate. This increase will be used toward a greater advertising program designed to reach out beyond Texas to create interest in our City and City events. The transfers will increase to fund the new event call Jazzfest located in the Special Events Fund. Park Fund Revenue The revenues for the FY 2012-13 Budget are expected to increase by 4.9% from FY 2012-13 with the continued development around Schertz. Expenses The FY 2012-13 Budget decreased by 17.6% from the FY 2011-12 Estimate with the completion of previously approved Parkland Dedication projects. Tree Mitigation will increase due to tree donations for the new soccer complex. Capital Recovery Fund Revenues Revenues will increase by 98.5% with a transfer from reserves to fund the FY 2012-13 sewer projects. Expenses The non departmental expenses for the FY 2012-13 Budget will increase 166.1% to transfer sewer impact fees collected to Cibolo Creek Municipal Authority (CCMA). Below are a list of projects completed in FY 2011-12 and the projects approved for FY 2012-13. Projects Completed FY 2011-12 5 year Capital Improvement Study Based on the Capital Improvement program and Impact fee analysis, Council approved to changes to the fees from $3,616 to $2,934 for water Living Unit Equivalent of average daily water usage per household (lue?s) and $1,364 to $1,668 for sewer lue?s. Projects to be completed FY 2012-13 East Live Oak Pump Upgrades- High and Low pressure zone pumps from 250 to 300 hp and 100 to 150 hp. Town Creek Waste Water Collection Phase III Schaefer Road Waterline Upgrades Preliminary Engineering for South Schertz WWTP Interest & Sinking Fund Revenues Revenues will increase for the FY 2012-13 Budget by 12.2% over the FY 2011-12 ending estimates. This increase is a result of the Interest and Sinking property tax rate increasing to support the second half of the bonds approved by voters in 2010. Expenses The FY 2012-13 Budget will increase by 12.2% from the FY 2011-12 Estimate with the addition of a new bond to complete the natatorium, soccer fields, baseball fields, and the Main Street renovation projects. Historical Committee Revenues No change in revenue. Expenses No significant change in expenses. Parks & Recreation Foundation Revenues Revenues will increase by 28.7% with a higher attendance rate of the events by the public. Expenses Expenses will increase by 37.3% for the FY 2012-13 Budget from the FY 2011-12 ending estimates to accommodate a bigger audience at the two festivals. Schertz Economic Development Corporation (SEDC) Revenues For FY 2012-13, tax revenue is expected to increase by 9% from FY 2011-12 estimates. The main cause of this increase is the general improvement in the economy. Expenses The Non Departmental category supplied maintenance and general building supplies to the emergency service buildings. This section is being incorporated into the General Fund and will be reimbursed that amount by the Economic Development Corporation with the intent of the General Fund assuming the total cost of the maintenance in 3 years. The Economic Development Department?s FY 2012-13 Budget will increase 48.5% from the FY 2011-12 ending estimates. Part of this increase is the reimbursement for the emergency service building maintenance which will decrease every year until the General Fund is fully responsible for its own buildings. The EDC has also created two major funds, The Development Incentive Fund and the Impact Fee Matching Fund. These funds will be used to assist economic development efforts in the coming year and will have a budget of $500,000 each. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 150 CITY COUNCIL FUND: 101 GENERAL FUND VISION STATEMENT To be the premier city in the region in quality of life and sustainable economic prosperity. MISSION STATEMENT To be a community where all aspire to live. GOALS AND OBJECTIVES Quality of Life. Sustainable Economic Prosperity. Effective Land Use. Regional Collaboration and Intergovernmental Cooperation. DEPARTMENTAL DESCRIPTION The Schertz City Council is made up of six elected officials. City residents elect a Mayor and five Council members at-large. A Mayor Pro-Tempore is rotated among Council members every six months. The Mayor and five City Council members are paid a modest stipend. The Schertz City Council is the City's legislative body. It sets policies, approves budgets, determines tax rates and passes ordinances and resolutions to govern the City. Council also appoints citizen volunteers to approximately 10 City advisory boards, committees, and commissions; and appoints and supervises the performances of the City Manager, City Secretary, City Attorney, and Municipal Court Judges. CITY COUNCIL ORGANIZATIONAL CHART Citizens Mayor & City Council PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/OutputActual Estimate Budget Number of ordinances passed 4020 25 Number of resolutions passed 78140 130 Number of memos/resolutions processed 354* 0 *Discontinued use of Memo Resolutions 2010-11 2011-12 2012-13 Efficiency Actual EstimateBudget Meeting Attendance rate 98%98% 98% 2010-11 2011-12 2012-13 Effectiveness Actual EstimateBudget Number of Council Meetings 5047 50 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $23,865$20,922 $22,606 Supplies 692730 400 City Support Services 14,19512,500 31,500 Operations Support 191100 500 Staff Support 13,13918,950 20,850 Operating Equipment 00 700 Total $53,401$53,202 $76,556 PROGRAM JUSTIFICATION AND ANALYSIS No program changes. Increase is due to the special election to be held in November. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 151 CITY MANAGER FUND: 101 GENERAL FUND VISION STATMENT Provide effective leadership and management of City staff and resources to efficiently meet the goals and objectives of the City Council and the public. MISSION STATEMENT To effectively lead, manage, and coordinate City staff and resources to meet the goals and needs of the City Council and public in a timely manner while delivering first-class municipal services for a thriving residential and business community. GOALS AND OBJECTIVES Develop strategic plans and systems to meet the many diverse needs of the community. Respond effectively and timely to City Council requests. Develop effective programs to enhance business development and growth. Develop management systems for efficient and effective use of resources Recruit, retain and develop talented staff. Evaluate, integrate, and utilize prudent technology to efficiently deliver municipal services to the community. DEPARTMENTAL DESCRIPTION The City Manager and his department advise the Council on policy and operational planning issues. The department assures that policies adopted by the Council are carried out efficiently, fairly, and effectively. It oversees and manages the daily affairs of the City, assesses the long-term capital and service delivery needs of the City, and prepares and administers the annual operating and capital budget. He serves as a focal point for the management of City staff. CITY MANAGER ORGANIZATIONAL CHART Mayor & City Council City Manager CITY MANAGER 2010-112011-12 2012-13 City Manager 11 1 Assistant City Manager 22 0 Executive Director 00 3 Chief of Staff 11 1 Executive Assistant 22 2 TOTAL POSITIONS 66 7 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $742,863$848,703 $922,625 Supplies 3,1524,000 4,100 City and Operations Support Services 045 100 Staff Support 27,91325,616 34,550 Operating Equipment 1,5970 0 Total $775,526$878,364 $961,375 PROGRAM JUSTIFICATION AND ANALYSIS The new Executive Director of Development was brought on board mid FY 2011- 12. The 9.4% increase seen for the budget year 2012-13 from the 2011-12 estimates is for a full year funding of this new position. DEPARTMENT: 152 MUNICIPAL COURT FUND: 101 GENERAL FUND VISION STATEMENT To be the most effective, efficient, and impartial court in the State of Texas. MISSION STATEMENT To provide fair and equal access to citizens through the timely disposition of justice. GOALS AND OBJECTIVES Promote respect for the administration of justice through improvements in the Court's customer service and the physical attributes of the Municipal Court building. Implement the use of new technology and other innovative practices to maintain efficiency and security. Improve use and presence of the Municipal Court web site by enhancing on-line information, on-line payments, and ability to print forms. Promote traffic safety by focusing attention on fair and impartial punishment for those individuals charged in this court. Seek input from personnel to maintain a positive work environment. DEPARTMENTAL DESCRIPTION Municipal Court represents the judicial branch of the City?s government; the Mayor and City Council serve as the executive and legislative branches. Municipal Court has jurisdiction over all Class C misdemeanors and City ordinances. MUNICIPAL COURT The staff of Municipal Court has various functions and responsibilities. The judge presides over all trials (jury and non-jury) and other court proceedings such as arraignments and show cause hearings. The judge also has magistrate duties (signing arrest warrants and juvenile warnings as well as visiting arrested individuals at the jail). The judge issues processes such as subpoenas, summons, and warrants and completes other administrative duties for the court functions and staff. The court clerks are the administrative arm of the Municipal Court. The clerks are responsible for seeing that all of the court?s papers are accurate, orderly, and complete. The clerk?s primary responsibilities include processing citations, summons, complaints, warrants, past due letters, and show cause hearing letters. The clerks maintain the court?s docket and coordinate case scheduling. The clerks directly interact with the public, providing all services needed including explaining to defendants the court procedures and their options. Clerks also receive payments, summon potential jurors, ensure juror payment, deliver all case documents to County Courts-at-Law should an appeal occur, assist the judge with open records requirements, report convictions, Drivers Safety Course and alcohol violations to the Texas Department of Public Safety, assist the warrant officer with roundups, and complete all required accounting reports. The prosecutor?s duties include preparing and presenting the State?s case at all municipal court trials, preparing and drafting complaints, arranging for the appearance of State?s witnesses and requesting dismissal of cases under the appropriate circumstances. ORGANIZATIONAL CHART City Manager Executive Director Operations Municipal Court MUNICIPAL COURT 2010-112011-12 2012-13 Director 11 1 Senior Deputy Clerk/Juvenile Case Mgr 11 1 Deputy Clerk 33 4 TOTAL POSITIONS 55 6 MUNICIPAL COURT PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Charges Filed 15,10122,500 23,100 Cases Disposed 15,66720,585 22,500 Total Amount Collected2,213,265.142,270,219.85 2,320,219.85 Amount Remitted to State 802,661.42909,396.40 965,411.60 2010-11 2011-122012-13 Efficiency Actual EstimateBudget Charges Processed per clerk 3,9164,625 4,775 Cases Disposed 90%90% 90% 2010-11 2011-122012-13 Effectiveness Actual EstimateBudget Charges Filed/Processed per Clerk 34%34% 34% 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel Services $245,789$252,782 $282,004 Supplies 1,9521,900 3,000 City Support Services 3031,000 1,000 Operations Support 1,9512,750 3,500 Staff Support 3,1593,220 7,100 Court Support 0800 800 Professional Services 49,15460,250 66,450 Maintenance Services 1,0002,000 1,600 Operating Equipment 1,004497 800 Total $304,312$324,339 $366,254 PROGRAM JUSTIFICATION AND ANALYSIS The Municipal Court FY 2012-13 Budget increased 12.9% from the FY 2011-12 Estimates. This increase is due to an additional Court Clerk to help process additional workloads from the new dedicated Traffic Safety Division in Police. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 153 CUSTOMER RELATIONS/311 Fund: 101 General Fund VISION STATEMENT Provide a convenient, central point for customers to enjoy excellent and courteous customer service when calling, emailing, or visiting to request or inquire about all municipal services. MISSION STATEMENT To provide high quality, courteous, and timely customer service in response to requests and inquiries from the public and fellow City employees. GOALS AND OBJECTIVES Answer all customer requests in a friendly and professional manner. Ensure Customer Relations/311 Representatives are knowledgeable and well trained. Ensure each request, inquiry, and work order is processed through the appropriate department. Provide convenient service to each customer and prevent call backs. Meet and exceed each customer?s expectations. DEPARTMENTAL DESCRIPTION Answer general incoming calls and direct them to the correct departments when necessary. Accurately process all customer requests and inquiries. Create work orders and route to the appropriate department; monitor work order process through life cycle. Receive, process and answer all incoming email traffic through the Customer Care email portal. Manage and update WebQA. Serve as receptionist in the City Administration Building. 311 CUSTOMER RELATIONS ORGANIZATIONAL CHART City Manager Executive Director Support Public Affairs 311/ Customer Relations CUSTOMER RELATIONS/3112010-112011-12 2012-13 Customer Relations/311 Rep 42 2 Customer Relations/311 Rep (PT) 01 1 TOTAL POSITIONS 43 3 PERFORMANCE INDICATORS 2010-112011-122012-13 Workload/OutputActualEstimateBudget Work Orders (311) 7782102 Work Orders (For Other Depts) 390242254 Calls Received 58,31651,56054,138 Average Calls Per Day Received 232200214 Calls Exiting System (Answered by Purchasing Staff) 6,6771,2061,146 Abandoned Calls (Hung Up) 3,4461,3451,278 Emails Processed for Customers1,5505,1185,373 WebQA Searches by Customers5,6995,7065,991 311 CUSTOMER RELATIONS 2010-112011-12 2012-13 BudgetActualEstimateBudget Personnel$83,836$102,572$107,994 Supplies398200200 Staff Support 1,0701,1001,750 Operating Equipment 0400500 Total$85,304$104,272$110,444 PROGRAM JUSTIFICATION AND ANALYSIS The Customer Relations FY 2012-13 Budget will increase 5.9% from the FY 2011-12 Estimates with the new City wide merit program being introduced. There will be no change to normal operations. DEPARTMENT: DEVELOPMENT SERVICES 154 PLANNING DIVISION FUND: 101 GENERAL FUND VISION STATEMENT Respect natural and historic resources, encourage redevelopment, ensure an efficient use of land, promote mixed use centers and traditional neighborhood development, support alternative modes of transportation and accommodate a diverse economy. MISSION STATEMENT To encourage and guide dynamic development for future generations by creating an identity, growing responsibly, balance and harmony for the community. GOALS AND OBJECTIVES Update Comprehensive Plan for the City that promotes all aspects of our vision to define Schertz as a destination place. Ensure the vision of the Comprehensive Plan and Master Thoroughfare Plan throughout the community by providing alternative modes of transportation and related facilities including pedestrian and bicycle routes and public transit. Support the Master Parks Plan to provide welcoming parks, trails, open space and recreational facilities providing for equal access to recreational areas, activities, and services Complete Gateway Study Prepare update of Unified Development Code Improve Staff Development Review process to better staff knowledge and understanding of all projects proposed within the City PLANNING & ZONING Continue to better the distribution of meeting materials and information to the Planning and Zoning Commission to include training opportunities. DEPARTMENTAL DESCRIPTION The primary purpose of the Planning Division is to execute the Comprehensive Plan and the Unified Development Code. Staff reviews development plans for compliance, processes subdivision plats and zoning changes and assists with annexation and non-annexation agreements. Staff services support Planning and Zoning Commission and Board of Adjustment. ORGANIZATIONAL CHART City Manager Executive Director Development Development Services Planning & Zoning PLANNING AND ZONING 2010-112011-12 2012-13 Planning Manager 1*1 1 Senior Planner 11 1 Planner I 11 1 Planner Technician 1*1* 1* TOTAL POSITIONS 44 4 * Position was unfunded. PLANNING & ZONING PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Plats 3260 60 Site Plans and Master Plan 2624 24 Variances 58 8 Zone Changes and Specific Use Permits 58 8 UDC/ Comp. Plan Revisions 11 1 Annexation 21 1 All Plats $64,250$77,000 $77,000 Site Plan, Master Plan $19,200$30,000 $30,000 Variance $1,750$6,500 $6,500 Zone Change, Specific Use Permit $22,150$47,000 $47,000 Other $7,680$12,900 $12,900 (Zoning Letters and Additional Admin fees) Total Revenue $115,030$173,400 $173,400 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $134,525$138,162 $141,255 Supplies 7921,399 2,850 Operations Support 78150 750 Staff Support 11,11615,428 16,160 Professional Services 83,96574,709 25,150 Operating Equipment 1,0552,312 0 Total $231,531$232,160 $186,165 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will decrease by 19.8% over FY 2011-12 year end estimates. This decrease is due to the upcoming conclusion of the contract with Gateway Planning Group. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 155 LEGAL SERVICES FUND: 101 GENERAL FUND VISION STATEMENT To provide excellent legal advice and counsel to the City Council, City Manager and City Departments to fulfill the mission of the City. MISSION STATEMENT To provide expert legal services to the City Council, City Manager and City Departments for City in strategic planning, developing city policies and ordinances, contract negotiations, litigation, and developing legal documents for the management and operations of the City. GOALS AND OBJECTIVES To provide expert legal counsel on proposed ordinances. To attend all city council meetings, planning and zoning, and other meetings as needed and provide timely legal advice on proposed ordinances and related items. To represent the City in litigation. Prepare legal documents for City contracts and agreements. To provide counsel on strategic issues that will be of the most benefit the City. LEGAL SERVICES DEPARTMENTAL DESCRIPTION The City Attorney is the legal advisor to City Council and City Council?s appointees, boards, commissions, committees, and staff. In addition, the City Attorney represents the City in all court cases where the City has an interest. Responsibilities of the City Attorney include providing legal advice to City Council, appointees, managers, boards, commissions, and committees in all legal matters; providing litigation and legal transaction services for the City and its enterprises; representing the City and its enterprises in employment matters; and reviewing, updating and maintaining the City Code. ORGANIZATIONAL CHART Mayor & City Council City Attorney 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Operations Support $9,199$12,000 $12,000 Professional Services 331,156421,309 348,000 Total $340,355$421,309 $348,000 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will decrease by 17.4% from FY 2011-12 Estimates. FY 2011-12 required more legal activity, increasing the expenditures to a level above average and which is not expected to be seen in the following year. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 161 FACILITIES MAINTENANCE FUND: 101 GENERAL FUND VISION STATEMENT Strive for excellence in maintaining City Facilities. MISSION STATEMENT Provide safe, enjoyable and attractive facilities, allowing diverse programs and responsive services which enhance the health and well-being of the residents and City employees by managing building functions, facility care and security through quality facilities maintenance pursuits in a professional environment. GOALS AND OBJECTIVES Provide a safe and clean environment through regular cleaning of facilities. Promote and deploy energy efficiency programs to reduce utility consumption. Provide high-quality preventative maintenance to extend the life of City Facilities. Provide set-up and take-down services for events and functions in City Facilities. FACILITIES MAINTENANCE DEPARTMENTAL DESCRIPTION The department services and maintains 19 facilities totaling 202,847 square feet with a value of $25,277,765, consisting of carpet, tile floors, other flooring, offices, storage areas, rest rooms, cells, meeting/training rooms. Provide function set up for events such as City Council, Planning and Zoning, Board of Adjustment, Library Board, Department meetings, Municipal Court, training seminars, exercise classes, elections, BVYA basketball, ground breaking ceremonies and other special events. Provide function set up for private events such as weddings, birthdays, anniversaries, graduations, family reunions, retirements and other functions. Set up average of 143 events per month. Provide facility maintenance, repairs and upkeep of City Hall, City Hall annex, Police, Fire, EMS, Community Center Central, Community Center Northcliffe, City Council Chambers, Civic Center, Public Library, Visitor?s Center (Kramer House), YMCA, Seniors Center, Purchasing building, Public Works facility, Animal Control, Fire/EMS substation I.H.35, Marion EMS substation, Records and Facilities Maintenance building. Provide preventive maintenance work on HVAC units, stand by generators, replacing light bulbs and ballasts, plumbing repairs, carpentry work, painting, Employee ID badges and building access, minor electric and general building and fixture repairs. ORGANIZATION CHART City Manager Executive Director Support Public Affairs Facilities Maintenance FACILITIES MAINTENANCE 2010-112011-122012-13 Director 111 Manager 100 Supervisor 011 Administrative Assistant 011 Facilities Maintenance Foreman 111 Facilities Tech Foreman 100 Facilities Maintenance Worker I 111 Facilities Tech 1 777 P/T Facilities Tech 1 433 TOTAL POSITIONS 161515 FACILITIES MAINTENANCE PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Square footage maintained 202,847202,847 202,847 Events set up 1,3011,716 1,720 City Buildings Maintained 1919 19 Completed work orders 497636 640 HVAC units air filters replaced 2,9982,628 2,700 Light bulbs and ballasts replaced 1,154552 560 Miscellaneous Items (office moving etc.) 340336 340 Plumbing Repairs8472 75 Electrical Repairs34168 170 Preventive maintenance on Generators3636 36 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $617,208$635,882 $640,535 Supplies 57,67366,585 94,340 Utility Services 97,064102,300 201,100 Staff Support 10,48012,030 12,455 Maintenance Services 110,31999,119 182,000 Rental/Leasing 764400 1,400 Operating Equipment 6,5543,396 14,550 Capital Outlay 024,500 60,000 Total $900,062$944,212 $1,206,380 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will increase 27.8% from FY 2011-12 Estimates. Beginning in FY 2012-13 the building maintenance expenditures for the Police Building, Fire Station #1, and the EMS Building will be covered by the General Fund instead of the Economic Development Corporation. The expenses related to those buildings will be reimbursed by the Corporation at 100% in FY 2012-13, 50% in FY 2013-14, 25% in FY 2014-15, and be fully funded by the General Fund in FY 2015-16. The regular building maintenance expenses will increase 6.9% which is due to repairs needed on the YMCA building along with increase general operational expenses. DEPARTMENT: 164 CITY SECRETARY FUND: 101 GENERAL FUND VISION STATEMENT The vision of the City Secretary?s Department is to provide necessary services to the City Council in recording all actions of the City Council, guarantee the authenticity of all official documents and provide for their safekeeping and retrieval, administer City Elections and the City?s Records Management Program, provide public information by personal contact and through media sources. MISSION STATEMENT The City Secretary?s Department is responsible for providing service in a manner that merits the highest degree of public confidence in providing information to the City Council, City staff, general public, candidates, voters, and the media in order to promote a work environment that leads to compliance with all laws and better decision-making. We apply creativity and innovation to the organizational structure and in the delivery of public services. The City Secretary?s Department supports, facilitates and strengthens the City of Schertz governmental process by recording all laws, resolutions, and ordinances approved by the City Council, preparing City Council agendas and giving notice of such meetings, countersigning or notarizing, as applicable, all contracts, commissions, and licenses, providing public information according to state guidelines, providing continuity for the City of Schertz government by recording its legislative actions, both contemporary and archival, and serving as historian for the City, safeguarding and enriching the municipal election and records management processes, and assisting the City Council in fulfilling its duties and responsibilities. GOALS AND OBJECTIVES The goals and objectives of the City Secretary?s Department are to provide the following quality of services for the City of Schertz: Public Information requests. CITY SECRETARY Oversee a records management department for the City that provides for the identification, maintenance, retention, security, electronic storage, disposition, and preservation of City records. Agendas and minutes for public meetings. Ordinances and resolutions. Election administration. Publication of legal notices. Alcohol permits for businesses. Provides for the identification, maintenance, retention, security, electronic storage, disposition, and preservation of City records. Administer oaths. Attest contracts, assessment of certificates, and other legal instruments when executed by officers of the City of Schertz. Proclamations from the Mayor?s Office. Perform such other duties as may be required of the City Secretary by the City Charter, the City Council, or state law. DEPARTMENTAL DESCRIPTION The City Secretary?s Department is responsible for providing service in a manner that merits the highest degree of public confidence in providing information to the City Council, City staff, general public, candidates, voters, and the media in order to promote a work environment that leads to compliance with all laws and better decision-making. We apply creativity and innovation to the organizational structure and in the delivery of public services. The City Secretary?s Department supports, facilitates and strengthens the City of Schertz governmental process by recording all laws, resolutions, and ordinances approved by the City Council, preparing City Council agendas and giving notice of such meetings, countersigning or notarizing, as applicable, all contracts, commissions, and licenses, providing public information according to state guidelines, providing continuity for the City of Schertz government by recording its legislative actions, both contemporary and archival, and serving as historian for the City, safeguarding and enriching the municipal election and records management processes, and assisting the City Council in fulfilling their goals. ORGANIZATIONAL CHART City Council City Secretary CITY SECRETARY CITY SECRETARY 2010-112011-12 2012-13 City Secretary 11 1 Deputy City Secretary 111 TOTAL POSITIONS 22 2 PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload Actual EstimatedBudget Ordinances Passed and Processed 4020 25 Resolutions Passed and Processed 78140 130 Memo Resolutions Passed and Processed 354* 0 Council Meetings Attended 5047 50 * Discontinued use of Memo Resolutions 2010-11 2011-12 2012-13 Efficiency Actual EstimatedBudget Ordinances & Resolutions Executed within 72 hours of Council Meeting 98%98% 98% Documents completed, signed, scanned within 48 hours of council approval 95%97% 97% Council meeting minutes transcribed within 48 hours following Council meeting 100%100% 100% Agendas available to citizens within legally required timeframe - Posted on website 100%100% 100% Alcohol permits processed within the month of expiration 95%99% 99% 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $164,232$164,336 $168,788 Supplies 1,4721,150 1,250 City Support Services 6,7886,780 7,500 Staff Support 4,0777,135 7,850 Total $176,568$179,401 $185,388 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increased 3.3% from FY 2011-12 Estimates. There will be no change in operations. DEPARTMENT: 167 NON-DEPARTMENTAL FUND: 101 GENERAL FUND DEPARTMENTAL DESCRIPTION This department accounts for expenses and payments that are not specific to an individual function/department. Items in this department include audit cost, city insurance, appraisal district contracts, and medical services. 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Supplies $405$11 $0 City Support Services 320,104$452,169 $450,000 Operations Support 140,987147,916 154,500 City Assistance 422,942481,188 540,830 Professional Services 58,103133,699 165,220 Fund Charges/Transfers 396,11110,850 55,000 Total $1,338,652$1,225,924 $1,365,550 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will increase 11.4% from the FY 2011-12 Estimates due to the addition of the Street Impact Fee Study. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 170 PUBLIC AFFAIRS FUND: 101 GENERAL FUND VISION STATEMENT Public Affairs will become the premier government information department in the State of Texas with a primary goal of expanding information dissemination beyond traditional means; Public Affairs will involve governmental and non- governmental entities and individuals in the collection, packaging, and distribution of information important to the whole community. MISSION STATEMENT The purpose of the Public Affairs Department is to keep internal and external audiences informed about city events, activities, policies, ordinances, leadership focus, economic growth and development, and other issues of public interest, and to promote a positive city image through development and release of professional products to news media outlets. The Public Affairs Department serves an internal audience of 300 employees and elected leaders, as well as a city population of 32,000-plus. GOALS AND OBJECTIVES Oversee the production of Schertz Tales Magazine as the primary source of information for all current and potential residents and businesses in the Schertz sphere of influence. Oversee the marketing of city rental properties: Civic, Community and North Centers. Promote city activities throughout the region and the State of Texas. Disseminate information to residents and the media during emergency and non-emergency situations efficiently. PUBLIC AFFAIRS DEPARTMENTAL DESCRIPTION Publication of Schertz Tales Magazine to over 12,000 households and area businesses; produce, coordinate, or promote all City events and activities, including: Sweetheart Court, Festival of Angels, 4th of July Jubilee, Holiday Lock- up, SchertzFest, Wilenchik Walk, Artz, Doggie Dash, Employee Remembrance Day, and other City programs. Public Affairs handles advertising and promotion of events held in Schertz, the production of television commercials, radio spots, print ads, press releases, email blasts, website and electronic sign ad creation and posting, and award submissions. This office creates photographic/video/audio recording of City events and activities, designs city brochures, documents, hiring packets, graphics, logos, plaques, trophies, proclamations, etc. ORGANIZATIONAL CHART City Manager Executive Director Support Public Affairs PUBLIC AFFAIRS 2010-112011-12 2012-13 Public Affairs Director 11 1 Senior Administrative Assistant 11 1 Client Affairs Specialist 01 1 Events Coordinator 11 1 TOTAL POSITIONS 34 4 PERFORMANCE INDICATORS 2010-112011-12 2012-13 Workload/Output Measures ActualEstimateBudget Press Inquiries (Emergency Service) 49200200 Press Inquiries (General City) 38800100 City Sponsored Events 67 9 PUBLIC AFFAIRS 2010-112011-12 2012-13 Efficiency Measures ActualEstimateBudget Marketing Materials Produced, per FTE 911 13 Average cost per Advertising Run outside of the magazine --$1045.14$1200.00 Total hours spent fundraising per FTE --480480 Average Amount of Dollars Raised for Events, per FTE --$3850.00$7,222.00 2010-112011-122012-13 EffectivenessActualEstimateBudget Advertisements run for the city outside of the magazine --12 12 2010-112011-12 2012-13 BudgetActualEstimateBudget Personnel$160,521$278,226 $286,816 Supplies1,9362,500 3,500 Operations Support 25,53315,050 27,100 Staff Support 2,3824,200 5,900 Operating Equipment 2,7370 0 Total$193,109$299,976$323,316 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will increase by 7.8% from the FY 2011-12 Estimate. During mid FY 2011-12 a position was moved from the Event Facilities department to Public Affairs and was renamed the Client Affairs Specialist. This position will be funded for a full year in FY 2012-13. DEPARTMENT: 171 RECORDS MANAGEMENT FUND: 101 GENERAL FUND VISION STATEMENT Under the supervision of the City Secretary, this department is responsible for the coordination of an effective and efficient records management system. MISSION STATEMENT To provide for efficient, economical and effective controls over the creation, distribution, organization, maintenance, use, and disposition of municipal records through a comprehensive system of integrated procedures for the management of records from their creation to their ultimate disposition, consistent with the requirements of the Local Government Records Act and accepted records management practice. GOALS AND OBJECTIVES Scan permanent documents. Provide Department Training on types of documents. Destroy records that meet retention. Continue to locate historical documents for electronic storage. Provide the information and training for departments to scan their own documents. RECORDS MANAGEMENT DEPARTMENTAL DESCRIPTION Scan permanent and historical documents to store as electronic documents. Destroy records that meet the requirements of the records retention schedule. Identify historical documents. Provide records upon request to departments that are stored. Maintain inventories of records stored offsite and onsite. Train departments on record storage procedures. Work with software vendor and Information Technology concerning the electronic storage system. Conduct research for departments. ORGANIZATIONAL CHART City Council City Manager City Secretary Records Management RECORDS MANAGEMENT 2010-112011-12 2012-13 Records Management Coordinator I 11 1 TOTAL POSITIONS 11 1 RECORDS MANAGEMENT PERFORMANCE INDICATORS 2010-11 2011-122012-13 Workload/Output Actual EstimateBudget Number of Documents scanned 3,77216,404*16,404* Number of boxes stored offsite 470298298 Number of boxes inventoried 126155103 Number of cubic feet of documents 50205,0206,861 destroyed Digitize Public Work Plans (pages) 03221 Digitize Commercial Plans (pages) 34333222 *training for departments to scan documents 2010-11 2011-122012-13 Budget Actual EstimateBudget Personnel $46,159$47,795$48,285 Supplies 360500400 Staff Support 8451,3801,560 Professional Services 22,77312,00012,000 Total $70,136$61,675$62,245 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will increase 1% from year end estimates. There will be no change in operations. SCHERTZ TALES DEPARTMENT: 172 MAGAZINE FUND: 101 GENERAL FUND VISION STATEMENT Schertz Tales Magazine is the primary source of information for all current and potential residents and businesses. With an evolving goal of expanding information dissemination beyond traditional means, Schertz Tales will involve governmental and non-governmental entities and individuals in the collection, packaging, and distribution of information that is important to the whole community. MISSION STATEMENT The purpose of Schertz Tales Magazine is to keep internal and external audiences informed about city events, activities, policies, ordinances, economic growth and development, and other issues of public interest, and to promote a positive city image through development and release of professional products to news media outlets. The Public Affairs Department serves an internal audience of 326+ employees and elected leaders, as well as a city population of 32,000- plus. GOALS AND OBJECTIVES Schertz Tales Magazine will continue to acquire new revenue streams in order to make the Schertz Tales Magazine self-sufficient. Utilize new mediums of communication for enhanced information dissemination. Promote city activities throughout the region and the State of Texas. SCHERTZ TALES MAGAZINE DEPARTMENTAL DESCRIPTION Publication and distribution of Schertz Tales Magazine to over 10,000 households and businesses, including: writing of articles, photography, graphic design and layout, sales, advertising design, copy editing, billing, and collections; distribution of 4,000 copies to staff and select pick-up locations. Promote all City events and activities, including: Festival of Angels, 4th of July Jubilee, Wilenchik Walk, Holiday Lock-up, SchertzFest, Artz, Doggie Dash, Employee Remembrance Day, and other City programs. ORGANIZATIONAL CHART City Manager Executive Director Public Affairs Director Schertz Tales Magazine PERFORMANCE INDICATORS 2010-11 2011-122012-13 Workload/Output Measures ActualEstimateBudget Number of Staff, FTE (Full Time Equivalents) 22 2 Number of potential advertisers approached 0300 525 Number of customers served (advertisers) 462479 480 Number of Magazines Distributed168,000168,000 168,000 SCHERTZ TALES MAGAZINE 2010-11 2011-122012-13 Efficiency Measures ActualEstimateBudget TotalSchertz Tales Articles/Ads/Graphics/Photographs Produced per FTE 397500 500 Customer Service / Retention / Design Hours per FTE (Advertisers) 121125 125 Percentage of Magazine Contracted 47%47% 46% Hours Contracted for Magazine Production (Writing, Ad Design, Photography, Layout, Graphics)15581700 1700 2010-11 2011-122012-13 EffectivenessActualEstimateBudget Schertz Tales Ad revenue $152,832$220,000 $220,000 City Sponsored/Non-Revenue$15,425$32,000$32,000 2010-112011-122012-13 BudgetActualEstimateBudget Personnel Services $126,116$128,278$130,742 Supplies0200200 Operations Support 3,267200200 Staff Support 151,7752,005 Professional Services 253,832277,700300,700 Fund Charges/Transfers 00 10,000 Total$383,230$408,153$443,947 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will increase 8.8% from year end estimates. This increase is due to higher printing costs and accounting for a bad debt expense to offset uncollectable revenues from advertising sales. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 173 ENGINEERING FUND: 101 GENERAL FUND VISION STATEMENT Provide the City of Schertz with the infrastructure needed to support the growth of residential, commercial and industrial developments anticipated in the foreseeable future and assist the Public Works Department in maintaining that infrastructure. MISSION STATEMENT To promote public health, safety and welfare by ensuring the appropriate design, review and implementation of the City?s infrastructure plans and policies. The Department is dedicated to providing high quality engineering services, responsive project management, enhancing public knowledge of technical issues, and developing maintenance programs for the City?s infrastructure. GOALS AND OBJECTIVES Manage the ongoing Bond Program for Streets and Drainage to its satisfactory conclusion. Establish Master Infrastructure Plans for 10yr build out of Capital Improvement Plan for water, sewer and drainage facilities. Develop a 10-year plan for street rehabilitation and an associated preventive maintenance program to extend the life of the City?s street network. Implement the 5-year Storm Water Management Plan (SWMP) as required by the Texas Pollutant Discharge Elimination System (TPDES) and the Clean Water Act and establish new 5-year SWMP program. Manage the Capital Improvement Plan to insure adequate infrastructure is available for future development. ENGINEERING DEPARTMENT DESCRIPTION Serve as technical advisor to the City Manager, City Council, and Department Heads. Directs and reviews all Public Works engineering activity. Supervises and participates in the development and implementation of the capital improvement program. Administer the implementation of the City?s Storm Water Management Program under TPDES. Assist the Director of Public Works in developing and implementing the City?s five and ten year maintenance and improvement plans. Meet with the public in small and large group forums to discuss City Public Works policies, practices and problems. Review for adherence to engineering principles and standards the design, construction, maintenance and operation activities for the City?s water, sewer, street and storm drain systems. ORGANIZATIONAL CHART City Manager Executive Director Development Engineering ENGINEERING2010-112011-122012-13 City Engineer 111 Assistant City Engineer 01*1 Engineer in Training 01*1 Temporary Project Engineer 1*00 Senior Administrative Assistant 111 TOTAL POSITIONS 234 * Positions funded in bond fund. ENGINEERING PERFORMANCE INDICATORS 2010-11 2011-122012-13 EffectivenessActualEstimateBudget 2006 bond program projects completed 53 6 Complete year 3 of the SWMP n/an/a 1 Update The 5 year CIP n/a1 1 Complete year 4 of the SWMP n/an/a 1 Establish Roadway Impact Fees n/an/a 1 Complete infrastructure inventory systemn/an/a 1 Complete Year 5 of the SWMP n/an/a 1 Establish 10 yr Street Maintenance Plan n/a1 1 Revise Public Works Standard details and Specifications n/a1 n/a Establish regional drainage study for South Schertz n/a1 n/a Establish regional Sewer Plan for South Schertzn/a1 n/a Complete Master Drainage Plan for South Schertz n/an/a 1 Complete Master Sewer Plan n/an/a 1 Complete Master Water Plan n/an/a 1 2010-112011-122012-13 BudgetActualEstimateBudget Personnel$164,108$104,400$258,991 Supplies3104501,100 Utility Services 04931,440 Staff Support 1,4772,2116,741 Professional Services 25,06994,49543,000 Maintenance Services 2,8443,8450 Operating Equipment 00 5,216 Capital Outlay 025,7510 Total$193,808$231,645$316,488 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will increase by 36.6% from FY 2011-12 Estimates. The Engineer in Training will be paid out of the general fund instead of the bonds st beginning October 1, 2012. There will also be a full year funding of the City Engineer position. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 174 GEOGRAPHIC INFORMATION SYSTEMS (GIS) FUND: 101 GENERAL FUND VISION STATEMENT Provide dependable and punctual geographic information to City departments and the public, enabling better decision making and quality service. MISSION STATEMENT Create, manage and maintain a robust geospatial platform that is accurate, reliable and easily accessible. Integrate the City?s existing geographic data with new information to provide timely and dependable mapping products. GOALS AND OBJECTIVES Promote the use of geographic data within the city and provide training to fully utilize the information and software. Provide an interactive web mapping application accessible both internally and externally. Design and Implement a mobile application for the Fire Department leveraging fire preplan data with the GIS database. Design and Implement a mobile application for the Business Office leveraging water billing data with the GIS database. Continue to improve web application and database management expertise. Continuing maintenance of the Regional Computer Aided Dispatch and Records Management project to enhance Police/Fire/Emergency Medical Services dispatching. Provide new physical addresses in support of the Development Services Department Establish and refine data standards to aid data management and deployment. GIS DEPARTMENTAL DESCRIPTION Designs, implements, and manages the City?s geographic information system. Train staff to better understands and utilize current technology. ORGANIZATIONAL CHART City Manager Executive Director Development Geographic Information Systems GIS 2010-112011-12 2012-13 GIS Coordinator 11 1 GIS Specialist 11 1 TOTAL POSITIONS 22 2 PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Work orders processed, per month 4548 50 Document pages created, per month 242260 260 Property attributes updated, per month 229270 270 2010-11 2011-122012-13 Efficiency Actual EstimateBudget Hours per work order 6.26.0 6.0 Remaining non-updated data, percentage 20%18% 15% GIS 2010-11 2011-122012-13 Effectiveness Actual EstimateBudget Mobile applications deployed to city N/A2 4 departments Map request turnaround time, days 77 7 New subdivision addressing turnaround 1414 14 time, days 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $116,459$120,458 $128,638 Supplies 2,2752,300 2,800 Staff Support 01,550 2,725 Professional Services 00 1,500 Total $118,733$124,308 $135,663 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget is 9.1% higher than the 2011-12 Estimates due to higher personnel costs. There will be no change in operations. DEPARTMENT: 256 POLICE FUND: 101 GENERAL FUND VISION STATEMENT To continue to make the City of Schertz a safe community in which to live, work, and raise a family. MISSION STATEMENT The mission of the Schertz Police Department is to provide community oriented law enforcement by utilizing teamwork of a professionally trained staff. The department is committed to the prevention of crime, protection of life and property while remaining sensitive and impartial to the citizens within the community, while continuing to strive for excellence in every service that we provide. GOALS AND OBJECTIVES To promote public safety in our community through enforcement action, criminal investigations, public education and community involvement. To promote a feeling of safety for all citizens and visitors to the city, including neighborhoods, commercial areas, parks and public facilities. To increase department participation in community programs and increase citizen participation in police department programs. To enhance the recruitment of high quality officers/personnel to serve the citizens of Schertz and to retain those employees in which the City has already invested. POLICE DEPARTMENTAL DESCRIPTION The Schertz Police Department patrols the 32.13 square miles of Schertz, with a current population of 31,465. The City of Schertz lies within three different counties, with 227.4 centerline miles of roads. The police department receives thousands of calls for services annually. The communications division dispatches calls for Police, Fire, Emergency Medical Service and Animal Control. Additionally, the police department provides dispatch services for the City of Cibolo Police and Fire Departments, along with Schertz Emergency Medical Service dispatch for Cibolo, Marion, Seguin, Santa Clara, and other county areas. The Patrol Division provides a visible presence in the community, with the goal of crime prevention, crime reduction and the promotion of public safety. The Criminal Investigations Division investigates offenses that occurred within the city, processes crime scenes and follows up through prosecution with the County and District Attorneys of all three counties. The Records Division receives and prepares cases for submission to County and District Attorneys. The School Resource Officers provide a visible presence on the campuses within the city; make educational presentations to the students and staff, along with investigating crimes on campus. The Special Projects Officer interacts with Home Owner Associations, provides education and crime prevention programs to the community and oversees the Citizens Police Academy and the Citizens on Patrol. ORGANIZATIONAL CHART City Manager Executive Director Operations Police POLICE POLICE 2010-112011-12 2012-13 Chief of Police 11 1 Assistant Chief of Police 11 1 Captain 11 1 CID Lieutenant 11 1 Patrol Lieutenant 11 1 CID Sergeant 33 2 Patrol Sergeant33 4 CID Corporal 24 5 Patrol Corporal 66 5 Special Projects Officer 11 1 School Resource Officer 01 1 School Resource Sergeant 01 1 Patrol Officer (Non Supervisor) 2424 24 Senior Administrative Assistant 11 1 Office Manager 11 1 Records Clerk 22 2 Public Safety Systems Engineer11 1 Communications Manager 11 1 Communications Shift Supervisor 33 3 Communications Officer 99 12 Crossing Guards (Part Time) 67 7 TOTAL POSITIONS 6873 76 LAW ENFORCEMENT COMMISSIONS 2010-112011-12 2012-13 Fire Dept. Law Enforcement Commission 22 3 City Manager Law Enforcement Commission 10 0 Reserve Officer 11 2 TOTAL COMMISSIONS 43 5 POLICE PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Patrol Vehicles 2525 25 Traffic Vehicles (3 stealth, 3 motorcycles) 3/33/3 3/3 # Patrol Officers including supervisors 3333 33 # Patrol Officers with supervisory position99 9 Calls for Service - Schertz 20,71019,368 19,500 Calls for Service ? Accidents 1,5951,659 1,725 Tickets Issued 13,23111,511 12,000 Cases Filed 652753 775 State Seizures3,6844,778 4500 Federal Seizures 19,79741,891 50,000 Active Alarm Permits 1,8382,435 2,450 2010-11 2011-12 2012-13 Efficiency Actual EstimateBudget Average time on tickets, per minute 10:009:25 9.19 Average response time on calls, minutes 13:0018:57 18:00 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $4,165,944$4,309,460 $4,687,560 Supplies 27,24327,287 41,593 City Support Services 019,518 25,800 Utility Services 107,990123,456 133,735 Operations Support 7631,500 1,750 Staff Support 22,03744,148 57,201 City Assistance 6,2319,914 9,765 Professional Services 7,23020,000 28,337 Maintenance Services 32,02944,350 48,740 Operating Equipment 58,57359,735 131,376 Capital Outlay 153,726155,076 155,555 Total $4,581,766$4,814,444 5,321,412 POLICE PROGRAM JUSTIFICATION AND ANALYSIS The Police Departments FY 2012-2013 budget will increase 10.5% when compared to the FY 2011-2012 year end estimate. With the addition of the Traffic Safety Program personnel will increase with 5 new personnel and equipment. The Vehicle Accessories line has seen an increase due to the cost of equipping and outfitting the new Chevy Tahoe police vehicles. With Ford no longer making the Crown Victoria Police Interceptor, many items from the Crown Victoria?s will not transfer over to the Tahoe?s. The Computer and Peripherals line has seen a large increase when compared to last year?s budget. This is to replace identified aging equipment that has become prone to malfunctions and breakdowns and needs to be replaced with new equipment. While all of our patrol cars have mobile computers, the motorcycles do not. We have identified a mobile solution for the motorcycles and will be adding mobile computers to all 3 motor units. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 257 FIRE RESCUE FUND: 101 GENERAL FUND VISION STATEMENT Through selection, training, and professional development we will create a Fire Rescue Department that is a model to our peers, an asset to our community, and a valued place to work. MISSION STATEMENT Protect all we serve with an emergency service that promotes public education and prevention; emphasizes community involvement; and provides the safe, timely, and efficient delivery of fire and rescue resources. GOALS AND OBJECTIVES Deliver comprehensive safety services of the highest quality. Respond to 90% of City within 5 minutes. o Pre-fire plan all commercial occupancies in the city once per year, o and extra hazard occupancies twice per year. Support and maintain a safe, healthy, well trained and high performing work force. Enact a wellness fitness program for all firefighters. o Improve training opportunities and encourage involvement in o specialized operations. Build upon area-wide technical rescue team and wildland strike o team. Provide high quality medical first responder service as part of an integrated emergency medical service. Encourage advanced medical training and certifications. o Support emergency medical operations through interdepartmental o cooperation. Become the community resource for life safety knowledge and information regarding Schertz Fire Rescue. Make contact with 40% of population annually. o Quarterly inspects all restaurants, schools, and nursing homes. o Encourage public speaking for all firefighters. o FIRE RESCUE Maintain safe construction and occupancy within the city through o code enforcement. Attract and maintain a qualified and diverse workforce. Encourage diverse applicants through career fairs and public o education. Continue to develop the area-wide cooperative hiring plan. o DEPARTMENTAL DESCRIPTION The Schertz Fire Rescue Department is a paid career department that responds to all fire and emergency service calls in the City of Schertz, the contracted areas of Guadalupe and Bexar Counties, and through mutual aid, the surrounding cities. All department members are certified as structural firefighters and emergency medical technicians through the Texas Commission on Fire Protection and the Texas Department of Health Services, respectively. Schertz firefighters are highly trained with many holding advanced firefighter, medical, and multi-discipline specialized certifications. Schertz Fire Rescue has an active public education/fire prevention program that conducts code review and enforcement within the city. Fire and arson investigation services are maintained within the department. ORGANIZATIONAL CHART City Manager Executive Director Operations Fire Rescue FIRE RESCUE 2010-112011-12 2012-13 Fire Chief 11 1 Assistant Chief/Fire Marshal 11 1 Battalion Chief 33 3 Deputy Fire Marshal 11 1 Training/Safety Officer 10 0 Training/Safety/Management Coordinator 01 1 Lieutenant 66 6 Fire Apparatus Operator 66 6 Firefighter 1212 12 Senior Administrative Assistant 11 1 TOTAL POSITIONS 3232 32 FIRE RESCUE PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Input Actual EstimateBudget Population Serviced 32,00032,500 34,000 Number of Commercial Occupancies700725 725 Total staffing 3232 32 Suppression staffing 2727 27 Prevention staffing 11 1 Support staffing (command/training/admin) 44 4 Number of fire stations 22 2 Number of full-time engine companies 22 2 2010-11 2011-122012-13 Workload/Output Actual EstimateBudget Number of incidents 1,7671,775 1,775 Unit Responses (# calls for all units responding to all emergencies) 2,2242,091 2,091 Buildings preplan contacts 536725 725 Community Contact (citizen contact) 9,88211,000 13,600 Fire Inspections Conducted 608475 600 Plan Reviews Completed 7380 80 Training Hours Provided 6,1059,500 6,200 2010-11 2011-12 2012-13 Efficiency Actual EstimateBudget Average Response Time (Minutes) 5.635.57 5.50 % Response Time > 5 Minutes 32.830.0 30.0 % of Buildings Preplanned 82.0100.0 100.0 % Prevention Contacts 30.933.8 40.0 Inspections per Inspector 600456 500 Training Hours/Employee 197306 200 2010-11 2011-122012-13 Effectiveness* Actual EstimateBudget Total Fire Loss ($1,000) 455.2230.0 230.0 Property Saved ($1,000) 1,984683 700 Fire Loss Ratio % 22.934.0 30.0 Civilian Fire Injuries 11 0 FIRE RESCUE * Using structure fire data, we compare the value of the structure and its contents with the fire loss to arrive at a quantifiable value of property saved that could have been consumed had there been no intervention. The fire loss ratio is the fire loss as a percent of total property value. For example, the estimated ratio for 2010-11 is 36 %, meaning that the average loss in a structure fire in the City of Schertz resulted in a fire loss of 36% of the total value of the house and contents. This is a new measure and as such there are no national figures with which to compare. 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel Services $2,412,029$2,529,046 $2,597,652 Supplies 8,10516,000 16,200 Utility Services 50,90345,890 51,500 Operations Support 687600 1,200 Staff Support 88,086105,300 113,800 City Assistance 20,61212,000 16,200 Professional Services 13,04012,500 17,000 Maintenance Services 36,99843,000 49,900 Operating Equipment 41,36943,800 59,100 Capital Outlay 031,116 0 Total $2,671,828$2,839,252 $2,922,552 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will increase 2.9% from the FY 2011-12 Estimate. This increase is due to higher personnel costs and there will be no changes in operations. DEPARTMENT: DEVELOPMENT SERVICES 258 BUILDING INSPECTIONS DIVISION FUND: 101 GENERAL FUND VISION STATEMENT To provide professional assistance and interpretation of city ordinances and building codes and to participate in the assurance of a safe and sustainable community. MISSION STATEMENT To provide premier, progressive and timely customer service and to ensure the safety and quality of life aspects of building construction. GOALS AND OBJECTIVES Provide excellent customer service through knowledge, communication and guidance. Invest in employee knowledge and encourage educational training opportunities for staff. Research opportunities for on-line application and payment of building permits. Obtain inspector training on 2012 International Building Codes in anticipation of adopting codes within fiscal year. DEPARTMENTAL DESCRIPTION The Inspections Division of Development Services will assist customers seeking permits for various types of building and improvement projects to include all aspects of residential and commercial construction. We will verify that contractors are licensed and insured to provide safe and efficient service to our citizens. We will coordinate and provide inspections to protect, promote and assure safety to our citizens. INSPECTIONS ORGANIZATIONAL CHART City Manager Executive Director Development Development Services Inspections DEVELOPMENT SERVICES 2010-112011-122012-13 Director of Development Services 111 Administrative Assistant 111 Chief Inspector 111 Assistant Chief Inspector 111 Assistant Inspector 111 Permit Technician 222 TOTAL POSITIONS 777 PERFORMANCE INDICATORS 2010-112011-12 2012-13 Workload/OutputActualEstimateBudget New Residential Construction 340456456 New Commercial Construction 231212 Garage Sale Permits 529444444 Reroof Permits 1019696 Shed Permits 949696 Deck/Patio Permits 132120120 Sign Permits 697272 Fence Permits 122108108 *All Other Permits 364324324 Mechanical Permits 873732732 Electric Permits 883648648 Plumbing Permits 1,137996996 Total Permit Revenue $1,540,880$962,731$962,731 INSPECTIONS 2010-112011-122012-13 EfficiencyActualEstimateBudget Avg. days to complete residential 55 5 plan review Avg. days to complete commercial 454545 plan review 2010-112011-122012-13 EffectivenessActualEstimateBudget Phased Inspections (such as 12,25412,240 12,240 framing) Re-Inspections577540 540 2010-112011-12 2012-13 BudgetActualEstimateBudget Personnel$362,767$414,549$429,686 Supplies2,1832,1332,638 Utility Services 6,0055,1076,500 Operations Support 1,4687941,500 Staff Support 4,4874,1146,600 Professional Services 04,000 8,890 Operating Equipment 239500500 Total$377,149$431,197$456,314 *All Other Permits include driveways/flatwork, gutters, window replacement, siding, pools, temporary buildings, demolition, foundation repair, residential and commercial remodels and additions. PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increased by 5.8% from FY 2011-12 year end estimates due to personnel expense increases. There will be no change in operations. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 259 MARSHAL SERVICES FUND: 101 GENERAL FUND VISION STATEMENT The Marshal?s Department is accountable to our community for the highest quality of public service including court security, environmental health and safety. This will be achieved through continuous improvements to attain excellence, meet needs, and expedite service to the public. MISSION STATEMENT Our mission is to provide the community with efficient, professional and courteous service, and to enhance the quality of life for all who visit and live in the City. GOALS AND OBJECTIVES To provide effective security for the Judiciary, Court personnel, and visitors to the court. To compel compliance in the neighborhoods through effective environmental, health, and code enforcement. To train deputies to perform their tasks/duties entrusted to them in a safe and effective manner. To be effective through communication and cooperation with other City departments, and with Local, State, and National agencies. To promote the integrity of the Marshal?s Department and its personnel. MARSHAL SERVICES DEPARTMENTAL DESCRIPTION The Marshal?s Department was created October 1, 2008. Through this act, the Marshal?s Department has the authority to arrest violators of the city and state laws, and to enforce city ordinances and court orders. The deputies and code enforcement officers can issue citations for violations. The department?s sworn personnel are recognized as Law Enforcement Officers by the State of Texas and the Texas Commission on Law Enforcement Standards and Education. The Marshal?s Department is comprised of the Warrants, Sanitarian and Code Enforcement Division. The Marshal?s Department is staffed by a City Marshal, three deputies assigned to warrants and court security, two code enforcement officers, a department clerk, and one Sanitarian. The Warrants division diligently provides for the safety and security of the Court, Judges and staff; executes warrants of arrest, subpoenas, summons and other legal process. The Deputies will relentlessly pursue and bring to justice those persons with outstanding warrants in order to ensure compliance and accountability. The City Code Enforcement and Sanitarian divisions will enforce laws that fall under the Texas Litter Abatement Act, Texas Water Code, Texas Health and Safety Code, and local City Ordinances. ORGANIZATIONAL CHART City Manager Executive Director Operations Marshal Services MARSHAL SERVICES2010-112011-12 2012-13 Marshal 11 1 Deputy Marshal Lieutenant 01 1 Sanitarian 11 1 Code Enforcement Officer 22 2 Deputy Marshal Sergeant 10 0 Deputy Marshal Corporal 11 1 Deputy Marshal 11 1 Service Clerk 11 1 Total Personnel 88 8 MARSHAL SERVICES COMMISSIONS 2010-112011-12 2012-13 Marshal Service 55 5 TOTAL COMMISSIONS 55 5 PERFORMANCE INDICATORS 2009-10 2010-11 2011-12 Workload Actual EstimateBudget Warrants Issued 4,1416,000 3,000 Code Enforcement Violation Notices Sent 2,5672,400 2,100 Citizen Complaints 1,1271,528 1,000 Food Establishment Inspections 244240 240 Food Handler Classes (# of classes, not 1428 0 participants) Warrants Cleared 3,9854,500 4,000 Code Enforcement Issues Resolved 442400 440 without notice Bandit Signs Removed 1,3621,750 1,500 2009-10 2010-11 2011-12 Budget Actual EstimateBudget Personnel $464,961$522,732 $546,346 Supplies 1,8113,600 4,300 Utility Services 11,50713,100 16,000 Operations Support 3,8893,500 4,000 Staff Support 4,46111,200 11,600 Maintenance Services 10,25114,345 16,500 Operating Equipment 30,36514,011 21,000 Capital Outlay 46,45331,022 0 Total $573,699$613,510 $619,746 PROGRAM JUSTIFICATION AND ANALYSIS There is an increase in the FY 2012-13 Budget of 1.0% from the FY 2011-12 Estimates. There will be no change in operations. Increases in personnel expenses will be offset with no capital purchases. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 359 STREETS - PUBLIC WORKS FUND: 101 GENERAL FUND VISION STATEMENT The City of Schertz Public Works Department takes pride in providing superior customer service and safe and efficient streets. MISSION STATEMENT The purpose of the Street program is to move vehicles and pedestrians throughout the city, sweeping city streets and upkeep of street signs, roadways, curbs, sidewalks, and traffic control devices. GOALS AND OBJECTIVES Apply preventative maintenance strategies in order to extend useful life of streets and reduce unscheduled maintenance. Provide traffic control maintenance, including insuring proper operation of city owned streetlights, traffic signals, and crosswalk signals. Provide Sign maintenance. Provide traffic counts and speed information on specific streets as requested. DEPARTMENTAL DESCRIPTION The department provides Street Maintenance and Repair. As well as Traffic Control device maintenance. The department also conducts street sweeping, sidewalk repair, sign repair and replacement if needed. Chipping service is provided as requested by the residents. The Street department also assists other city departments as needed. PUBLIC WORKS STREETS ORGANIZATIONAL CHART City Manager Executive Director Operations Public Works Streets STREETS 2010-112011-122012-13 Superintendent of Streets, Fleet & 111 Solid Waste Street Supervisor 111 Foreman 111 Street Worker II 333 Street Worker II/Sweeper Operator011 Street Sweeper Operator 211 Street Worker I 677 TOTAL POSITIONS 141515 PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Street Sweeping Hours 1,7561,950 2,700 Number of signs produced 389636 685 Quantity of asphalt purchased (tons) 1,2421,150 1,460 Special Projects (Hours) 4,3304,025 4,200 Street Centerline Miles 130.35135.00 138.00 PUBLIC WORKS STREETS 2010-11 2011-12 2012-13 Efficiency Actual EstimateBudget Annual cost to operate street sweepers (operators and fuel) $94,350$98,750 $103,150 Cost per ton of asphalt $50$52 $55 Approved daily budget expenditures for operation $3,428$3,453 $4,221 2010-11 2011-12 2012-13 Effectiveness Actual EstimateBudget Hours spent on roadway maintenance 7,6127,810 7,850 Hours spent on traffic control device maintenance and repair 1,4651,478 1,500 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $564,881$664,170 $690,806 Supplies 4,4914,854 7,100 Utility Services 115,936108,254 121,900 Staff Support 7,4307,815 10,265 Maintenance Services 148,205167,400 180,400 Rental/Leasing 0200 200 Operating Equipment 5,1864,200 3,500 Capital Outlay 13,67000 Total $859,820$956,893 $1,014,171 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget will increase by 6.0% from FY 2011-12 year end estimates. This increase is due to higher electricity costs for the lights on I-35 and Schertz Parkway and an increase in Street Maintenance Materials. With the streets project bond winding down more material expenses for road repairs will be needed in the General Fund. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 460 PARKS, RECREATION AND COMMUNITY SERVICES FUND: 101 GENERAL FUND VISION STATEMENT Strive for excellence in the Parks and Recreation system to reflect and serve the unique cultural, historical, and leisure values of our community. MISSION STATEMENT Provide safe, enjoyable, and attractive parks and facilities with diverse programs and responsive services which enhance the health and well-being of the residents of Schertz by establishing a sense of community and promoting the needs of our citizens through quality recreational pursuits in a leisure environment. GOALS AND OBJECTIVES Develop a system of parks, open space, recreational facilities, and leisure services that will meet the needs of an expanding community. Implement the Parks and Open Space Master Plan recommendations and priorities. Implement the approved budgeted Capital Improvement Program for park projects. Maintain high quality parks, recreation, and leisure service programs. Develop trails and greenbelts to connect parks, neighborhoods, churches, schools, public facilities, and municipal buildings. PARKS, RECREATION AND COMMUNITY SERVICES DEPARTMENTAL DESCRIPTION The maintenance and management of 377.59 acres of park land, to include the maintenance of municipal facilities, creek ways, swimming pools, graffiti removal, park irrigation systems, trails, restrooms, pavilions, open space, playground equipment, benches, picnic tables, lighting, mowing contracts oversight, and oversight of athletic field maintenance by sports associations. Conduct community-wide tree planting and beautification programs. Acquire, design, construct, and renovate existing and additional park land and facilities. Provide citizen input and communication venues utilizing the Parks and Recreation Advisory Board, surveys and community meetings. Support seasonal special events. ORGANIZATIONAL CHART City Manager Executive Director Operations Parks, Recreation & Community Services PARKS, RECREATION & COMMUNITY SERVICES 2010-112011-12 2012-13 Director of Parks, Recreation & Community Services 11 1 Park Foreman 11 1 Parks Manager 11 1 Senior Administrative Assistant 11 1 Park Worker I 44 4 Seasonal Park Workers 22 2 TOTAL POSITIONS 1010 10 PARKS, RECREATION AND COMMUNITY SERVICES PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Outputs Actual EstimateBudget Acres of Park Land managed/1000 population 11.2111.24 11.24 Cost per Resident for Park Maintenance $18.69$17.49 $17.73 Routine Park Maintenance Hours 7,9967,240 8,100 Crescent Bend Nature Park Estimated Annual Maintenance $50,000$50,000 $50,000 2010-11 2011-12 2012-13 Efficiency Actual EstimateBudget Acres of Contractual Mowing 21.621.6 21.6 Acres of Athletic Association Maintenance 68.668.6 68.6 Hours of Community restitution/Volunteer Service 1,3303,911 4,000 Hours of Athletic Association Service 5,0005,000 5,000 2010-11 2011-12 2012-13 Effectiveness Actual EstimateBudget Cost Benefit for Athletic Association Field Maintenance $92,650$106,650 $106,650 Cost Benefit for Community Restitution/Volunteer Hours $24,645$83,109 $85,000 Percentage of Parks in good Condition 98%98% 98% 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $469,633$479,402 $504,313 Supplies 32,10038,405 41,905 Utility Services 150,258138,000 143,800 Operations Support 881350 350 Staff Support 7,1768,573 8,823 Professional Services 44,86162,610 45,610 Maintenance Services 24,00021,500 19,500 Rental/Leasing 43,17842,200 42,200 Operating Equipment 6,8870 3,000 Capital Outlay $191$0 $0 Total $779,166$791,040 $809,501 PARKS, RECREATION AND COMMUNITY SERVICES PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increased 2.3% over the FY 2011-12 year end estimates. The increase is due to higher personnel expenses. There will be no change in operations. DEPARTMENT: 463 POOLS FUND: 101 GENERAL FUND VISION STATEMENT Provide and maintain from mid-May through August a well-managed and safe environment for aquatic recreation for the citizens of the City of Schertz as well as a system of instruction in aquatic safety, recreational swimming and physical fitness managed by the YMCA of Greater San Antonio. MISSION STATEMENT Provide safe, enjoyable and attractive pool facilities, with safe and diverse aquatic recreational programs which enhance the health and well-being of the residents of Schertz, and promote the needs of our citizens through quality aquatic recreational programming. GOALS AND OBJECTIVES Maintain and develop aquatic programs designed to educate our citizens and to meet the needs of an expanding community. Maintain high quality of pool maintenance and excellent aquatic recreation and leisure service programs. Develop and identify Capital Improvement funding for a future indoor pool. DEPARTMENTAL DESCRIPTION The management and maintenance of two outdoor pools including the maintenance of swimming facilities, pumping systems, and related aquatic programs designed to encourage safe use and professional management of these facilities. Provide citizen input and communication venues utilizing the Parks and Recreation Advisory Board, surveys, and community meetings. POOL ORGANIZATIONAL CHART City Manager Executive Director Operations Parks, Recreation & Community Services Pools PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Outputs Actual EstimateBudget Revenue per year $29,300$29,700 $29,700 Days open per year 6767 67 In-House Pool Renovation Hours 100100 100 Daily Admissions Northcliffe Pool $5,000$5,200 $5,200 Daily Attendees Northcliffe Pool 4,1004,200 4,200 Daily Admissions Schertz Pool $18,000$18,200 $18,200 Daily Attendees Schertz Pool 16,20016,400 16,400 Season Pool Pass Sales $6,400$6,500 $6,500 2010-11 2011-12 2012-13 Efficiency Actual EstimateBudget Cost per resident Pool Operation $7.43$7.43 $7.43 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Supplies $16,264$16,700 $20,700 Utility Services 23,31229,000 29,000 Staff Support 166925 925 Maintenance Services 190,192199,378 203,378 Rental/Leasing 378500 500 Total $230,312$246,503 $254,503 POOL PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increases 3.2% from FY 2011-12 year end estimates. The increase is due to anticipated increase in pool chemicals to maintain water quality. DEPARTMENT: 464 EVENT FACILITIES FUND: 101 GENERAL FUND VISION STATEMENT To offer superior facilities for meetings, events and receptions in a convenient, flexible and innovative environment while providing exceptional value and service to our customers. MISSION STATEMENT The Schertz Civic Center, Community Center and North Center are properties within the Public Affairs Department whichprovide quality education, meeting, and entertainment facilities for the enrichment and use of individuals, the community and the region. The provision of rental space generates income to help offset the cost of operating the facilities. We are committed to excellence, economy, professionalism, innovation, and integrity. GOALS AND OBJECTIVES Maintain quality Event Facilities to serve our customers well: Upgrade audio-visual capabilities in Civic Center. o Landscape, audio-visual at North Center. o Upgrade kitchen, electrical, flooring and audio-visual in Community o Center. Implement new or improve existing event/crm software to enhance o functionality and communication Continue to perform inspection of facilities and schedule necessary o repairs in a timely manner. Market the Event Facilities to off-set operation of the facilities and to generate income to obtain a 75% recovery rate: Branding campaign: Affordable Luxury o Maintain membership in appropriate associations to increase o exposure of event facilities. Targeted marketing packets for potential customers to increase o weekday business. EVENT FACILITIES Advertising: o Herald/ San Antonio Express Advertising Regional Advertising Meeting Planners Guide advertising Association Leadership magazine Maintain Chamber memberships in surrounding areas. o Attend various expositions to further promote the Event Facilities. o Make direct contact with potential customers through direct mail o pieces and promotional material. Partner with ancillary service providers to generate more income for the Event Facilities: Catering Bartending Decorating Materials Utilize the Event Facilities as a catalyst to bring the art community to Schertz: Host additional art exhibits, combined artist display. o Display local art from the high schools in facilities. o Host student art show for kick-off to art appreciation month. o DEPARTMENTAL DESCRIPTION Perform facility tours for potential customers. Provide information on facilities for in-bound interested leads. Collection of payments rendered to the City for each event. Assessment of refunds for each event. Ensure contracts are properly signed to reduce liability to the City. Manage upcoming events in facilities: work closely with customers on logistics of facility and needs. Communication with vendors to ensure proper items and services are being reserved for each event. Work closely with Facilities Maintenance regarding revenue generating and City sponsored events to ensure logistics of each event are executed properly for the customer?s satisfaction. Target marketing material to potential customers. Direct marketing to specific groups and leads for rentals. Participate in vendor and public expositions for promotion of the Event Facilities. Host various events for City representation and marketing purposes. Attend association meetings and functions to increase visibility. EVENT FACILITIES ORGANIZATIONAL CHART City Manager Executive Director Support Public Affairs Event Facilities EVENT FACILITIES 2010-112011-12 2012-13 Civic & Communities Coordinator 11 1 Administrative Assistant 10 0 TOTAL POSITIONS 21 1 PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/OutputActual Estimate Budget Number of events 8621,033 1,000 2010-11 2011-12 2012-13 EfficiencyActual Estimate Budget Revenue $188,518$171,000 $186,000 Complimentary use value $34,715$19,000 $25,000 2010-11 2011-12 2012-13 EffectivenessActual Estimate Budget Percentage Revenue to Non-Revenue 86%90% 88% events EVENT FACILITIES 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel Services $76,185$52,427 $56,535 Supplies 25,89817,800 27,000 Utility Services 42,89747,550 48,200 Operations Support 13,78415,000 27,332 Staff Support 8452,442 2,727 Professional Services 975350 1,600 Operating Equipment 2,0325,399 0 Total $162,617$140,968 $163,394 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increases 15.9% from the FY 2011-12 Estimate. The department will do more advertising to increase the occupation rate of the Civic and Community Centers. The additional advertising funding will be transferred from the Hotel Tax Fund. DEPARTMENT: 665 LIBRARY FUND: 101 GENERAL FUND VISION STATEMENT Wisdom from yesterday, knowledge for today, dreams for tomorrow. MISSION STATEMENT The Schertz Public Library promotes the love of reading and the joy of discovery for persons of all ages, provides information and learning resources in a variety of formats for both education and leisure, and supports our customers in their life-long learning pursuits. The Public Library Association has identified eighteen of the most common clusters of services offered by public libraries and defined them as ?service responses.? The Schertz Public Library has chosen the following service responses as a priority. Create Young Readers: Emergent Literacy Preschool children will have programs and services designed to ensure that they will enter school ready to learn to read, write, and listen. Satisfy Curiosity: Lifelong Learning Residents will have the resources they need to explore topics of personal interest and continue to learn throughout their lives. Stimulate Imagination: Reading, Viewing and Listening for Pleasure Residents who want materials to enhance their leisure time will find what they want when and where they want them and will have the help they need to make choices from among the options. Connect to the Online World: Public Internet Access Residents will have high-speed access to the digital world with no unnecessary restrictions or fees to ensure that everyone can take advantage of the ever-growing resources and services available through the Internet. LIBRARY Make Informed Decisions: Health, Wealth, and Other Life Choices Residents will have the resources they need to identify and analyze risks, benefits, and alternatives before making decisions that affect their lives. GOALS Establish on-going training for staff in areas of technology and customer service. Foster a team environment in which staff members enjoy their work, support one another, and know their contribution is valued, which ultimately ensures good customer service. Carry out a needs assessment to obtain customer feedback on library materials and services. Continue to enhance our web site and social media applications to improve usability and interactivity. Improve the collection and acceptable items-to-customer ratio by adding and weeding titles in a variety of formats including electronic materials. Maintain great children?s programming as well as expand our initial adult programming offerings based on results of needs assessment. Review and update policies and procedures with an eye toward improving the customers? ability to do business with us and to ensure we provide good customer service. Increase the number of staff members to provide effective programming, to assist patrons in the use of the facility, to allow for adequate staffing during trainings, illnesses and absences throughout the year and to allow ample amounts of time to plan and coordinate programs. Locate at the library an on-site IT employee or intern who is trained in handling routine computer hardware/software/technology issues?robust IT support will help keep the library at the forefront of rapid technological changes and lessen customer dissatisfaction. Provide access to numerous databases that will make searching for information easier and hassle-free for users as well as provide valid and reliable information. LIBRARY DEPARTMENTAL DESCRIPTION The Schertz Public Library: Reviews, acquires, catalogs and processes a wide variety of library materials in print, audiovisual and digital formats for users of all ages; Circulates, tracks, repairs and stores library materials; Provides internet access to the public; Answers informational and reference questions; Provides Inter-Library Loan service (ILL); Provides access to a number of services and products to the public such as tax forms, Free Application for Federal Student Aid (FAFSA) booklets and forms, a large number of electronic informational and research databases, and online book clubs; Provides weekly story time programs for children from infants to teens, as well as winter and summer reading programs; Provides instructional and recreational programming for adults in high- interest areas such as computers and computer software, health and fitness, financial planning, and literature; and Actively cooperates and interacts with other libraries in the region to share ideas and stay current in library practices. The library participated in the Alamo Area Library System (AALS), one of ten regional public library systems in Texas until it was dissolved by the Texas State Library and Archives Commission in FY 2012. The library?s primary service area includes the City of Schertz, the City of Selma, the City of Cibolo and Guadalupe County. ORGANIZATION CHART City Manager Executive Director Support Library LIBRARY LIBRARY2010-112011-12 2012-13 Library Director 11 1 Assistant Director 11 1 Adult Services Librarian 11 1 Youth Services Librarian 11 1 Library Technical Assistant 11 1 Library Clerk II 44 4 Part-time Library Clerk--Circulation (20 hours) 44 4 Part-time Library Clerk--Circulation (10 hours) 22 2 Part-time Library Clerk--Processing (20 hours) 11 1 Part-time Library Clerk--Shelving (20 hours) 11 1 Part-time Library Clerk?Children?s Programming (20 hours) 11 1 Part-time Library Page (10 hours) 22 2 Temporary Library Clerk 11 1 TOTAL POSITIONS 212121 PERFORMANCE INDICATORS 2010-112011-12 2012-13 InputActualEstimateBudget Service population*60,86977,631 77,631 Total Staffing FTE 13.513.5 13.5 Circulation Staffing FTE 7.56.5 6.5 Total Operating Budget**$831,838$824,219 $857,229 Total Materials Collection 79,90485,000 89,000 Registered Borrowers 28,58929,000 30,000 Materials Budget $62,593$65,000 $80,000 2010-112011-12 2012-13 Workload/OutputActualEstimateBudget Circulation per Capita6.805.33 5.35 Library Visits per Capita 4.193.28 3.30 Program Attendance per Capita .23.19 .21 Collection Turnover Rate 5.184.87 4.66 Total Circulation 414,074414,000 415,000 Total Library Visits 254,934255,000 256,000 Total Program Attendance 13,76714,500 16,000 LIBRARY 2010-112011-122012-13 EfficiencyActualEstimateBudget Cost per Person Served$13.67$10.62 $11.04 Cost per Circulation $2.01$1.99 $2.07 Circulation per Circulation FTE 55,21063,692 63,846 2010-112011-12 2012-13 EffectivenessActualEstimateBudget Percentage of Service Population With Library Cards 46.9737.36 38.64 Materials Expenditures per Capita1.010.84 1.03 Materials Expenditures as a Percentage of Operating Budget (Striving for 20%) 7.527.89 9.33 Items per Capita (Striving for 3 items per Capita)1.311.09 1.15 2010-112011-122012-13 BudgetActualEstimateBudget Personnel Services $680,861$688,209$706,208 Supplies14,91412,00012,000 Utility Services 55,85950,50051,000 Operations Support 1,5261,2003,500 Staff Support 1,7202,7704,040 Professional Services 2,0653,3402,225 Maintenance Services 1,8002,4002,400 Operating Equipment73,09365,00075,000 Total$831,838$825,419$856,373 *Service population determined by Texas State Library **Does not include capital items PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increased by 3.8% from FY 2011-12 year end estimates with an increase in personnel expenditures and library materials. Additional library materials are required to meet our service population. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 762 ANIMAL SERVICES FUND: 101 GENERAL FUND VISION STATEMENT Promote Health, Safety and Welfare by providing quality service while dedicating ourselves to improving the coexistence of animals and humans. MISSION STATEMENT Our mission is to provide a Texas Department of State Health Services approved quarantine facility for control and eradication of rabies and other zoonotic diseases from the community?s animal population. Provide services, care, registration, animal control, and public safety for our community. Provide resources and assistance to capture and relocate wildlife. Serve as a disaster relief center for pets during natural disasters in our region. Provide an enriched adoption facility that is both educational and customer oriented while maintaining comfort and care for all pets during their stay. GOALS AND OBJECTIVES Control and prevent rabies and other zoonotic diseases. . Hire, train and retain competent and caring employees Increase animal placements of adoptable pets and provide care for homeless animals. . . ANIMAL SERVICES DEPARTMENTAL DESCRIPTION Animal Services Officers respond to calls for service in an area of approximately 35 square miles, with a population of over 50,500 including Randolph AFB. They are responsible for the enforcement of State laws and City ordinances regarding care and treatment of animals. Animal Services Officers ensure public health and safety through disease and population control, while meeting the community's expectations for both. Provide daily care for animals housed at the animal facility, daily cleaning and disinfection of all animal cages, bedding, and feeding areas used by the animals. Hire qualified, caring employees and provide training to maintain certifications, ensure a competent workforce and retain employees. Promote humane treatment of animals by enforcing laws and educating the public. Promote responsible pet ownership through community outreach programs and animal placement programs. ORGANIZATIONAL CHART City Manager Executive Director Development Parks, Recreation, & Community Services Animal Services ANIMAL SERVICES 2010-112011-12 2012-13 Manager 11 1 Officer 55 5 TOTAL POSITIONS 66 6 ANIMAL SERVICES PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Animals brought in by staff 7341131 1,300 Animals brought in by public 592470 530 Calls for service per year 1,7101,770 1,800 Animals saved via adoption, redemption, transfer 1,150772 1,000 2010-11 2011-12 2012-13 Efficiency Actual EstimateBudget Training cost per staff member $277$833 $1,000 2010-11 2011-12 2012-13 Effectiveness Actual EstimateBudget Animals licensed 684768 860 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $294,012$262,056 $300,953 Supplies 20,32121,200 23,500 Utility Services 11,59211,475 11,200 Operations Support 0250 500 Staff Support 2,00311,433 12,760 City Assistance 11,95413,500 13,500 Professional Services 12,0179,908 13,500 Maintenance Services 3,8916,420 7,280 Operating Equipment 9,5076,500 9,000 Total $365,297$342,742 $392,193 PROGRAM JUSTIFICATION AND ANALYSIS There is an increase in the FY 2012-13 Budget from the FY 2011-12 Estimate by 14.4%. This increase is due to a higher than anticipated turnover rate in FY 2011-12 which is not expected to affect the following year. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 853 INFORMATION TECHNOLOGY (IT) FUND: 101 GENERAL FUND VISION STATEMENT To provide the optimum technology services to the City staff to enable efficient operations for the citizens of Schertz throughout the City?s growth lifecycle. MISSION STATEMENT To design, develop, install, and maintain a full-scope information technology infrastructure for all City operations with prudent stewardship of the taxpayer?s dollar. GOALS AND OBJECTIVES Design, implement, and maintain efficient IT infrastructure. Perform effective lifecycle management. Provide strategic counsel to leadership. DEPARTMENTAL DESCRIPTION Provide network, phone, and email communications infrastructure to City facilities. Provide public safety communications to City staff and public citizens. Provide audiovisual services to City facilities. Provide IT training to City staff as applicable. Provide research and planning to evolve IT infrastructure to integrate new useful technology. Promote efficient staff operational processes using prudent technological solutions. INFORMATION TECHNOLOGY ORGANIZATIONAL CHART City Manager Executive Director Support Information Technology (IT) INFORMATION TECHNOLOGY 2010-11 2011-12 2012-13 Director 1 11 Senior Systems Engineer 1 1 1 Computer / Web Technician 1 1 1 1 Computer Technician I 1 1 1 Public Safety Tech (paid by PD) 1 1 1 TOTAL POSITIONS 5 5 5 PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual Estimate Budget Work Orders per month93153 165 Man-hours per month spent on work orders 300282 350 Web development / management 580455 650 New Systems Implementation1250 2500 Computers/Users/Devices managed -Computers 400425 430 -Servers (Includes real and virtual servers) 4228 35 -Cameras (security) 4267 75 -Copiers / Printers / Multi-Function Printers 4849 49 -Network devices (switches, wireless access points, etc.) 2832 48 -Communications Equipment (phones, fax machines, aircards, etc.) 740760 775 -Active Users 305320 330 INFORMATION TECHNOLOGY 2010-11 2011-12 2012-13 Efficiency Actual EstimateBudget Network Downtime Rate (unplanned) 0%0% 0% Maintenance requests resolved in 2 workdays 85%90% 90% Response time for public safety vehicle IT issues24 hours24 hours 24 hours Public safety communications uptime rate 100%100% 100% Average hours per work order2.73.2 2.5 Supported Burden : staff (Industry Std 60:1) 325:1350:1 353:1 2010-11 2011-122012-13 Output Actual EstimateBudget Number of days any city department operationally down due to planned IT maintenance issues annually 1.01.0 1.0 Number emails processed monthly (approx) 59,66388,774 115,000 Number spam messages filtered monthly (approx) 25,54043,362 55,000 2010-11 2011-12 2012-13 Effectiveness Actual EstimateBudget Prevention of virus attack attempts 91%100% 100% 2010-11 2011-122012-13 Budget Actual EstimateBudget Personnel $264,163$275,173 $275,203 Supplies 1,091638 3,000 City Support Services 430,296300,000 395,762 Utility Services 142,265148,181 167,866 Staff Support 11,00314,774 18,250 Professional Services 00 2,500 Maintenance Services 15,08311,927 8,000 Operating Equipment 166,86277,700 106,500 Capital Outlay 031,266 0 Total $1,030,761$859,659 $977,081 INFORMATION TECHNOLOGY PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increases by 13.7% from the FY 2011-12 Estimate. This increase is due to higher computer software maintenance fees and license expenses. DEPARTMENT: 866 HUMAN RESOURCES FUND: 101 GENERAL FUND VISION STATEMENT To be a proactive HR Department providing change management, planning, consultation and effective and efficient HR Support to the City Staff for dealing with short and long range organizational change. MISSION STATEMENT To provide proactive change management support services in Human Resources' eight functional areas of Recruiting, Training, Compensation & Benefits, Administration & HR Information Systems, Employee Relations, Safety & Health, Organizational Departure and Research to the City Staff. GOALS AND OBJECTIVES To Meet Staffing Needs To Respond to Training Needs To Coordinate Compensation & Benefits Changes & Information To respond timely to information requests and needs To provide timely policy change recommendations & Information To support injured workers and promote safety and health To coordinate required information for Departing Employees To conduct research for managing Staffing and Salary changes DEPARTMENTAL DESCRIPTION Provides services in eight functional areas of Recruiting, Training, Compensation & Benefit, Administration & HR Information Systems, Employee Relations, Safety & Health, Organizational Departure and Research to the City Staff. HUMAN RESOURCES ORGANIZATIONAL CHART City Manager Executive Director Support Human Resources HUMAN RESOURCES 2010-112011-122012-13 Director 111 Senior Generalist 111 Generalist 011 Administrative Assistant 011 Clerk 100 TOTAL POSITIONS 344 PERFORMANCE INDICATORS 2010-11 2011-122012-13 Workload/Output Actual EstimateBudget Job Announcements Posted 52 58 65 Applications received for Open Positions 1730 2600 3458 Positions Filled 62 76 90 Full Time Positions Filled 45 56 67 Part Time Positions Filled 17 20 23 Number of Workers Comp Reports Completed59 36 30 Terminations 38 5470 Full Time Terminations 28 46 64 Part Time Terminations 10 8 6 Past Due Evaluations YTD 842 474 538 Evaluations coordinated 318 356 359 FMLA Offers 19 26 34 Job Description Coordinations 32 28 25 Position Assignments Tracked 87 130 173 Average Staffing 313 316 319 2010-11 2011-122012-13 Efficiency Actual EstimateBudget Job Announcements Processed (hours) 26 14 32.5 HUMAN RESOURCES Full Time Hires Time per Hire (hours) 360 464 720 Part Time Hires Time per Hire (hours) 68 88 108 Full Time Terminations Time per Term (hours) 112 168223 Part Time Terminations Time per Term (hours) 20 1612 Time to Track Evaluations (hours) 318 356 395 Time to Track Past Due Evaluations (hours) 842 538237 Background checks (hours) 186 228270 Applications HR Screened (hours) 288 433 576 E-Verify I-9 Checks (hours) 13 14.5 16.25 Training Recorded (hours) 2 2 2 Certifications Recorded (hours) 4 6 8 Education Recorded (hours) 10 6 4 Driving Records Tracked (hours) 156.5 316 474 Training Time (hours) 56 48 40 2010-11 2011-122012-13 Effectiveness Actual EstimateBudget Turnover Rate 13.1% 15% 17% 2010-11 2011-122012-13 Budget Actual EstimateBudget Personnel Services $210,089$255,160 $312,132 Supplies 7691,329 1,329 Human Services 34,682$40,831 $55,156 Operations Support 10,8899,800 16,596 Staff Support 7,36410,865 14,897 City Assistance 8,9229,860 9,860 Operating Equipment 04,302 0 Total $272,714$332,147 $409,970 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increased by 23.4% from FY 2011-12 year end estimates. This increase is due to full year funding of the Human Resources director that was hired late FY 2011-12. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 868 FINANCE FUND: 101 GENERAL FUND VISION STATEMENT To efficiently manage and safeguard assets of the City by processing all expenditures, revenues, liabilities and debt management through the use of technology and best practices to ensure the City is in good financial standing in order to provide quality municipal services to the citizens of Schertz and to maintain a good relationship with stakeholders including citizens, City Council, bond holders, internal departments, and vendors. MISSION STATEMENT To provide financial information for the City that is accurate and representative of the actual operations in order for City staff, City Manager, and City Council to make decisions that will be of the most benefit for the City and its citizens. GOALS AND OBJECTIVES Hire, train, and retain competent and caring employees. Maintain financial systems to provide timely and accurate financial information and reports to the City Manager, City Council, other City departments, citizens, and other agencies. Begin using crystal reports for management reports Implement Financial Systems Inventory Module and provide training. Receive GFOA Distinguished Budget Award for the first time. Receive a Gold Scorecard from the State Comptroller?s Office for leadership in transparency. Initiate a 5 year CIP budget. FINANCE DEPARTMENTAL DESCRIPTION Prepare monthly financial reports for the City Manager, City Council and City departments. Process all accounts payable and receivable in a timely manner, post vendor payable check registers online, prepare 1099s, and prepare monthly bank reconciliations and investments report. Maintain and process payroll for all city employees and prepare W2s. Finance handles unclaimed property and their subsequent disbursements to the individuals or the State. Maintain, safeguard and prepare monthly report for the City?s investment portfolio. Manage debt service and fixed assets. Complete the annual budget and facilitate annual audit and Comprehensive Annual Financial Report. ORGANIZATIONAL CHART City Manager Executive Director Support Finance FINANCE 2010-112011-122012-13 Finance Director 111 Assistant Director 111 Staff Accountant 111 Financial Analyst 111 Senior Payroll Specialist 011 Senior AP Specialist 011 Finance Clerk 200 TOTAL POSITIONS 666 FINANCE PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Efficiency Actual EstimateBudget Accounts payable checks/full time employee 4,6204,578 4,692 Payroll checks/full time employee 9,0959,338 9,570 2010-11 2011-12 2012-13 Effectiveness Actual EstimateBudget Certificate of Achievement for Excellence in Financial Reporting YesYes Yes Monthly Financials completed within 30 days 78 12 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel Services $416,664$429,291 $444,151 Supplies 3,2312,750 3,500 Operations Support 476500 300 Staff Support 10,19714,095 16,060 Rental/Leasing 01,500 2,230 Operating Equipment 1,078266 0 Total $431,646$448,402 $466,241 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increases 4.0% from FY 2011-12 Estimate with the increase stemming from higher personnel costs. DEPARTMENT: 872 PURCHASING & ASSET MANAGEMENT FUND: 101 GENERAL FUND VISION STATEMENT To establish ethical guidelines and accountability for the expenditure of taxpayer funds in the procurement of goods and services for City Departments from the best qualified vendor. To manage the City?s Capital and Fixed asset inventory program with a high level of accuracy. To provide a quality Risk Management and Safety program for the City and its employees. MISSION STATEMENT The Purchasing and Asset Management Department is committed to providing prompt and professional attention to each department?s needs, while developing and managing systems, policies and procedures that ensure the best value for the City. We provide support, information, and analysis that assist in reducing the cost of materials and services to all departments and vendors. We provide goods and services of high quality, at the best value, with timely delivery to City staff members while complying with all city ordinances, state laws, and federal regulations. The department is committed to managing and reducing risk for the City through aggressive monitoring of facilities, and safety, as well as scheduling staff training programs. The department will insure prompt processing of insurance claims with maximum return to the City. The department performs the Contract Management function for the City. In addition, we provide accurate capital and fixed asset inventories of all City assets. GOALS AND OBJECTIVES Maintain the highest levels of ethical practices for all department functions. All City departments receive their orders in a timely manner to effectively perform their job functions in an efficient manner. Procure quality goods and services for all City departments, from appropriate sources, using the most efficient and economical means at the best possible price and make them available at the right place and time. PURCHASING & ASSET MANAGEMENT Use supply contracts and co-ops in order to improve delivery time of particular items and to take advantage of quantity discounts. Maintain a professional relationship with all City departments and vendors insuring open communication. Randomly audit purchase orders in the Incode system. Maintain the City Purchasing Manual, combining State and Local Purchasing Legislation. Manage, review, and track City contracts and agreements. Notify departments when contracts are expiring. Manage procedures for Capital and Fixed asset inventory and accountability, and conduct physical surveys of City property. Manage disposal and auction activities for excess and damaged City property. Manage insurance claims and accident/incident reports with immediate response. Gather all information for all incidents involving City property regardless of repair costs. Retain claims, reports and litigation according to the Texas State Records Retention Schedules. Program and oversee safety training for employees to minimize accidents and incidents, and mitigate risk. DEPARTMENTAL DESCRIPTION The Purchasing and Asset Management Department is responsible for managing the Purchasing, Inventory, Property Disposal, Risk Management, and Safety functions for the City. Manages all bids, quotes, contracts and agreements, City purchases, warehouse inventory, City property disposal, and manages fleet vehicle registration and titles, and conducts random purchase order audits The department is responsible for the City Risk Management and Safety program. Maintains the City Capital and Fixed Assets inventory, property and liability insurance schedules, processes all insurance claims and insurance litigation, monitors all safety aspects of City functions, schedules employee safety training, evaluates loss runs to identify trends and mitigate risk. PURCHASING & ASSET MANAGEMENT Establish and update all associated City policies, manuals, and documentation as they pertain to this department. ORGANIZATIONAL CHART City Manager Executive Director Support Finance Purchasing & Asset Management PURCHASING & ASSET MGMT. 2010-112011-122012-13 Director 110 Assistant Director 001 Senior Purchasing Specialist 111 Administrative Assistant 111 Risk & Safety Specialist 111 TOTAL POSITIONS 444 PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Purchase Orders (Processed) 918085 Bids 789 Contracts (Initiated) 282525 Meeting with Vendors 96100 100 Meetings (Internal) 263335 Auction Revenue (Property) $3,692$6,501 $5,000 Auction Revenue (Vehicles) $23,210$15,013 $18,000 PURCHASING & ASSET MANAGEMENT 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel $233,937$239,927 $248,499 Supplies $15,144915950 Utility Services 410600600 Operations Support 6125100 Staff Support 6,0296,671 7,875 Operating Equipment 07,591 250 Total $255,581$255,729 $258,274 PROGRAM JUSTIFICATION AND ANALYSIS The department?s FY 2012-2013 budget increased by 1.0% from the FY 2011- 2012 ending estimates. There is no change in operations. DEPARTMENT: 877 FLEET MAINTENANCE FUND: 101 GENERAL FUND VISION STATEMENT The Primary function of the Fleet Service Division is to perform preventive maintenance and repair on all city owned vehicles and equipment. MISSION STATEMENT Maintain and repair of all city owned vehicles and equipment to reduce their down time and increase their potential lifespan. GOALS AND OBJECTIVES Maintain and repair vehicles and equipment to increase their potential lifespan. DEPARTMENTAL DESCRIPTION Maintain City Fleet Vehicles: transmission service and motor oil changes, state inspections, and tire repair and replacement. Troubleshoot, diagnose, and repair mechanical and electrical failures. ORGANIZATIONAL CHART City Manager Executive Director Operations Public Works Fleet Services FLEET MAINTENANCE FLEET SERVICES 2010-112011-12 2012-13 Fleet Superintendent 00 0 Fleet Services Supervisor 01 1 Fleet Services Foreman 11 0 Fleet Mechanic II 00 1 Mechanic I 12 2 Mechanic Helper 10 0 TOTAL POSITIONS 44 4 PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/OutputActualEstimateBudget Police Department Vehicles and Equipment385402 406 EMS Vehicles and Equipment 246250 241 Streets Vehicles and Equipment 213218 199 Administration 33 3 Animal Control 1616 17 Facilities Maintenance 2525 26 Fire Vehicles and Equipment 106115 111 Fleet Service 109 10 Inspection 1416 17 Marshal Service 2423 23 Parks Vehicles and Equipment 9494 97 Water & Sewer Vehicles and Equipment 213205 209 Drainage Vehicles and Equipment 112119 123 Economic Development 33 3 Purchasing 32 2 Motor Pool 119 9 Total Work Orders Issued 1,4791,509 1,496 Number of after hour calls 4646 48 2010-11 2011-12 2012-13 EfficiencyActualEstimateBudget % of all vehicles and equipment issues resolved without recall. 97%97% 97% FLEET MAINTENANCE 2010-11 2011-12 2012-13 EffectivenessActualBudgetBudget Average Field Service Calls, Vehicle and Equipment Failures 123143 150 Average response time for emergency repair, minutes 4040 40 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel Services $168,751$215,698 $219,091 Supplies 119,512126,300 143,650 City Support Services 1,5001,500 2,400 Utility Services 5,2237,200 7,200 Operations Support 750750 400 Staff Support 2,1403,835 4,500 Maintenance Services 54,76450,100 65,750 Rental/Leasing 185500 200 Operating Equipment 4,1145,000 5,000 Capital Outlay 25,8690 0 Total $382,808$410,883 $448,191 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increased by 9.1% from the FY 2011-12 ending estimates. This increase is for more vehicle replacement parts and outside repairs as this department is seeing more service requests that are also more expensive than in years past. This increase in service activity is partially offset by insurance reimbursements. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 901 CITY ASSISTANCE FUND: 101 GENERAL FUND DEPARTMENTAL DESCRIPTION The Patient Assistance program is an Interlocal Agreement between the City of Schertz and Guadalupe Valley Hospital. The Hospital agrees to provide prescription medication free of charge or at a low cost to citizens of Schertz who qualify for assistance under established guidelines. The Hospital agrees to maintain a part-time intake and information office in Schertz. Prescriptions will be filled and otherwise administered at the Hospital?s Seguin facility. The City agrees to pay the hospital an agreed upon amount on final execution of this Agreement. The Hospital agrees to provide written reports to the City and to provide the City with the complete budget for the Hospital?s drug program. The City expanded the hot meals program to senior citizens through an agreement with the Comal County Senior Citizens? Foundation. The partnership allows for seniors to get several hot meals a week at the former Library site. The City of Schertz also provides assistance to the Guadalupe Children?s Advocacy Center. The Center provides a warm, homelike environment for children who visit to be interviewed about physical or sexual abuse. The Children?s Advocacy Center?s primary emphasis is placed on the well-being of the child to prevent further trauma. 2010-11 2011-12 2012-13 Budget Actual EstimateProposed Utility Services $214$0 $0 City Assitance 52,00052,000 52,000 Total $52,214$52,000 $52,000 PROGRAM JUSTIFICATION AND ANALYSIS There will be no change in operations. FUND: 106 SPECIAL EVENTS DESCRIPTION The Special Events Fund is designated to monitor and manage funds appropriated to pay for all events sponsored by the City of Schertz. Events such as: Trunk or Treat, Blue Santa, and Sweetheart Event. 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Revenues $56,324$129,981 $131,300 Expenses Non Departmental $3,230$5,150 $5,150 Festival of Angels 12,65413,050 14,750 Employee Appreciation 1,1051,626 6,000 th 4 of July Jubilee 694218 0 National Night Out 00 150 Walk for Life 30,46229,339 31,000 TML Events 0195 0 Sweetheart Event 44,38633,000 37,500 Jazzfest 00 20,000 Hal Baldwin Scholarship 10,35411,354 12,000 Other Events 20010,200 4,750 Total $103,085$104,132 $131,300 PROGRAM JUSTIFICATION AND ANALYSIS Revenue The expenses are covered by transfers from the General Fund and the Hotel Fund. Expenses The expenses increased by 26% in the FY 2012-13 Budget from FY 2011-12 year end estimates. In FY 2012-13 the City will hold a new event called Jazzfest in the spring which will feature a crawfish boil and jazz music. FUND: 110 Public, Educational, and Government (PEG) Access Fund DESCRIPTION The PEG Fund is dedicated to provide communication infrastructure in the City. This will allow the City to better reach the citizens with necessary information. This fund is commonly used for public access television. Current the level of funding from the collected fees is not great enough to warrant a public access channel but could be used so in the future. 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Revenues $317,455$92,563 $131,000 Expenses Utility Services 033,000 33,000 Capital Outlay 050,000 98,000 Total $0$83,000 $131,000 PROGRAM JUSTIFICATION AND ANALYSIS Revenue Revenues are expected to increase by 41.5% for the FY 2012-13 Budget from FY 2011-12 ending estimates. This increase is cause by a $33,000 transfer from reserves to help fund the infrastructure expenses related to the Master Communication Plan presented to council. Expenses The FY 2012-13 Budget increased 57.8% from the FY 2011-12 year end estimates. This is due to the first phase of the Master Communication Plan which is scheduled to be completed in FY 2013-14. FUND: 505 INTEREST & SINKING FUND DESCRIPTION This fund is used to account for the accumulation of resources for and the payment of general long term debt principal and interest on city debt. The Interest & Sinking portion of the property taxes are directly deposited by the County Tax Assessor?s Office into this fund. 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Revenue Taxes $3,433,642$4,281,098 $5,254,156 Fund Transfers 6,7920 55,000 Miscellaneous 3,230,645391,039 381,625 Total $6,671,079$4,672,137 $5,690,781 Expenses Professional Service $89,903$77,761 $42,350 Debt Service 3,841,7134,610,682 5,220,002 Other Financing Sources 2,908,4280 0 Total $6,840,044$4,688,443 $5,262,352 PROGRAM JUSTIFICATION AND ANALYSIS Revenues Revenues will increase for the FY 2012-13 Budget by 12.2% over the FY 2011- 12 ending estimates. This increase is a result of the Interest and Sinking property tax rate increasing to support the second half of the bonds approved by voters in 2010. Expenses The FY 2012-13 Budget will increase by 12.2% from the FY 2011-12 Estimate with the addition of a new bond to complete the natatorium, soccer fields, baseball fields, and the Main Street renovation projects. FUND: 202 WATER & SEWER DESCRIPTION The Water & Sewer Fund tracks revenue and expenses for the City?s water, sewer, and solid waste functions. The Public Works Department is responsible for the planning, operation, and maintenance of the ?retail? water and wastewater service and infrastructure. This includes the water distribution system, wastewater collection system, and utility billing office.The City?s ?wholesaler? for water production and transport is the Schertz-Seguin Local Government Corporation. Wastewater treatment is handled by the Cibolo Creek Municipal Authority. Garbage collection is handled by Bexar Waste. 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Revenues Franchises $229,295$182,447 $187,920 Fees 14,682,74414,410,690 14,655,376 Fund Transfers 80,616484,674 1,419,298 Miscellaneous 342,666432,038 430,148 Total $15,335,321$15,509,849 $16,692,742 Expenses Non Departmental $58,365$0$0 Business Office 540,063568,693 615,844 W&S Administration 13,739,90414,188,707 14,761,195 Projects 0725,160 1,302,000 Total $14,338,332$15,482,560 $16,679,039 PROGRAM JUSTIFICATION AND ANALYSIS Revenue The revenue for the FY 2012-13 Budget will increase 7.6% from the FY 2011-12 Estimate. This increase is due from a transfer from reserves to fund capital projects. Expenses The expenses for the FY 2012-13 Budget increased 7.7%. This is mainly due to the start of new water line replacement projects and solving the Northcliffe sewer infiltration problem. DEPARTMENT: 176 WATER AND SEWER BUSINESS OFFICE FUND: 202 WATER AND SEWER VISION STATEMENT The Business Office is working to serve our customers and the community with outstanding service. MISSION STATEMENT Provide friendly and efficient services for all customers of the City and to resolve any utility billing issues in a timely and efficient manner. GOALS AND OBJECTIVES Continue to provide friendly and efficient services for all. We are including e-mail statements and the ability to pay your utility bill by bank draft from your credit card, checking and saving accounts. Also online web payments. The Business Office is striving to go green by becoming a paper free work environment. DEPARTMENTAL DESCRIPTION Prepare all utility bills for mailing. Collect utility payments and post to customer account. Set up new customer accounts. Conduct sewer averaging annually. Collect payments for other departments. Collect debt for various departments. Solve complaints in timely manner. Read meter for billing. Take care of meter box maintenance. BUSINESS OFFICE ORGANIZATIONAL CHART City Manager Executive Director Operations Public Works Business Office BUSINESS OFFICE2010-112011-12 2012-13 Business Office Manager 11 1 Business Office Assistant Manager 11 1 Solid Waste Coordinator/Debt Collections Clerk 11 1 Senior Utility Billing Clerk/Cash Collections Clerk 11 1 Utility Billing Clerk 33* 3* Meter Tech I 22* 2 Meter Tech II 11 1 Administrative Floating Clerk 10 0 TOTAL POSITIONS 111010 *One position is unfunded PERFORMANCE INDICATORS 2010-11 2011-122012-13 Workload/OutputActualEstimateBudget Water meter/accounts 11,96212,16912,519 Sewer accounts 10,83911,18911,539 Garbage accounts 11,04211,39211,742 2010-112011-122012-13 EfficiencyActualEstimateBudget Meters per meter tech 3,9874,0564,173 Accounts per clerks 2,9913,0423,129 BUSINESS OFFICE 2010-11 2011-122012-13 BudgetActualEstimateBudget Personnel Services $406,554$381,729$436,694 Supplies3,5095,4004,600 Human Services 0100100 City Support Services 00 1,000 Operations Support 96,649109,500113,000 Staff Support 2,8295,6367,150 Professional Services 18,19720,89523,000 Fund Charges/Transfers 020,00020,000 Maintenance Services 6,2089,3009,500 Operating Equipment6,1186,133800 Capital Outlay 010,0000 Total$540,063$568,693$615,844 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increased 8.3% from the FY 2011-12 year end estimates. The increase in personnel expense was due to funding a previously unfunded Meter Technician I position was offset by fewer equipment purchases. THIS PAGE INTENTIONALLY LEFT BLANK DEPARTMENT: 575 PUBLIC WORKS ADMINISTRATION FUND: 202 WATER AND SEWER VISION STATEMENT The Public Works Department takes pride in providing superior customer service and excellent water and wastewater services. MISSION STATEMENT WATER DISTRIBUTION SYSTEM OPERATIONS AND MAINTENANCE To provide operations and maintenance services to the water distribution system in order to continuously deliver a safe and adequate supply of drinking water from the treatment plants to the customers. WASTEWATER COLLECTION SYSTEM OPERATIONS AND MAINTENANCE To provide operation and maintenance services to the wastewater collection system in order to prevent wastewater overflows and safely deliver wastewater from the customers to the treatment plants GOALS AND OBJECTIVES Provide an efficient and reliable water and wastewater system that meets all of the state of Texas rules and regulations. Maintain a sound water and sewer system. Ensure an adequate future water supply. PUBLIC WORKS WATER AND SEWER DEPARTMENTAL DESCRIPTION Provide water and wastewater services to all citizens. Conduct maintenance, repair and expansion of water and wastewater services. Provide Excellent Customer Service. Assist other City departments as needed. Provide administrative support to water and wastewater departments. Provide a weekly chipping service. Inspect new infrastructure. Plat and subdivision plan review. Review water/wastewater construction plans. Manage department improvement projects. Oversee drought, conservation plan, and rules. Maintain bookkeeping & records management. Provide letters of availability ? Certificate of Convenience and Necessity. Meet with developers/utility providers. Conduct Department training, education, and planning. ORGANIZATION CHART City Manager Executive Director Operations Public Works Administration PUBLIC WORKS 2010-112011-12 2012-13 Director 11 1 Superintendent of Streets and Fleet 10 0 Coordinator 10 0 Senior Administrative Assistant 01 1 Inspector 11 1 Clerk/Dispatcher 11 1 Schertz-Seguin Local Government Corp Gen Mgr 11 1 Water & Sewer Supervisor 11 1 Water & Sewer Foreman 11 1 Serviceman III 21 1 Serviceman II 44 4 Serviceman I 88 8 TOTAL POSITIONS 2220 20 PUBLIC WORKS WATER AND SEWER PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Water Accounts 11,96212,169 12,519 Miles of Water Main 192194 198 Miles of Sewer Main8486 90 2010-11 2011-122012-13 Efficiency Actual EstimateBudget Gallons Pumped (Edwards), acre feet 329200 200 Gallons Received (SSLGC), acre feet 5,1125,919 6,400 Gallons Distributed ACFT, acre feet 5,0034,792 4,900 2010-11 2011-12 2012-13 Effectiveness Actual EstimateBudget New Meter Installed 373312 357 New Service Taps 1015 25 Water Service Calls 504505 515 Water Main Break, Service Repair Calls 409433 485 Sewer Backup and Repair Calls 144160 185 PUBLIC WORKS WATER AND SEWER 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Personnel Services $1,177,187$1,175,383 $1,184,013 Supplies 147,211198,100 $199,050 Human Services 641,000 1,000 City Support Services 48,48573.999 77,500 Utility Services 2,820,9142,877,444 2,727,313 Operations Support 6,1257,350 9,250 Staff Support 21,43823,900 31,500 City Assistance 7891,000 1,912 Professional Services 219,878187,400 212,400 Fund Charges/Transfers 3,785,0032,657,007 3,137,047 Maintenance Services 5,278,7085,583,900 5,586,250 Other Costs 29,83235,000 40,000 Debt Service 176,5791,230,353 1,353,891 Rental/Leasing 2,5094,900 6,070 Operating Equipment 25,1838,364 6,000 Capital Outlay 0113,607 188,000 Total $13,739,904$14,188,707 $14,761,195 PROGRAM JUSTIFICATION AND ANALYSIS The FY 2012-13 Budget increased 4.0% from FY 2011-12 year end estimates. The Interfund charge for the Water & Sewer Fund changed. This charge was 5% of water and sewer revenue along with 3% of garbage fees and a list of direct itemized charges. The new model is a flat 10% on sale of water, 7.5% on sewer charges, 3% of the garbage revenue, and the itemized charges were removed. The Debt Service payments are scheduled to increase and a new tanker truck will be purchased in FY 2012-13. THIS PAGE INTENTIONALLY LEFT BLANK FUND: 204 DRAINAGE FUND VISION STATEMENT To provide the infrastructure for managing storm water and drainage for the safety of the community. MISSION STATEMENT To operate, maintain, and improve the infrastructure for efficient and safe collection and discharge of storm water and drainage. GOALS AND OBJECTIVES Protect lives and property. Improve quality of storm water system by adding a Storm water Manager to implement & manage Phase II Storm water program to keep in compliance with the state. Reduce flood risk by maintaining channels (concrete and earthen). Adding capacity for future development. Compliance with local, state and federal regulations. DEPARTMENTAL DESCRIPTION The Public Works Drainage Division is responsible for the maintenance and management of drainage channels, storm water inlets, floodways, road right-of- ways, alleys, and compliance with regulations. Reviewing the issuance of permits for development that might affect the infrastructure such as subdivision plans, and providing guidance to other departments as needed. PUBLIC WORKS DRAINAGE ORGANIZATIONAL CHART City Manager Executive Director Operations Public Works Drainage DRAINAGE2010-112011-122012-13 Assistant Public Works Director 011 Stormwater Manager 001 Superintendent of Utilities 100 Drainage Foreman 111 Drainage Worker II 222 Drainage Worker I 333 TOTAL POSITIONS 778 PERFORMANCE INDICATORS 2010-112011-12 2012-13 Workload/OutputActualEstimateBudget Acres of Alleys Mowed 6.256.256.25 Acres of Rights-Of-Way Mowed 45.3954.2657.50 Acres of Drainage Ditches Mowed 157.75204.75209.84 2010-112011-122012-13 EfficiencyActualEstimateBudget Approved Monthly Operating Expenditures$47,972$53,100 $67,617 Total Drainage Fee Collected $714,443$710,500 $998,157 2010-112011-12 2012-13 EffectivenessActualEstimateBudget Hours ROW Maintenance & Mowing 2,7553,2003,500 Hours Drainage Mowing 1,3411,5671,600 Hours Drainage Structure Maintenance3,5403,0003,000 PUBLIC WORKS DRAINAGE 2010-112011-12 2012-13 BudgetActualEstimateBudget Revenue Fees$714,443$709,600 $998,157 Fund Transfers 23,2970 0 Miscellaneous(21,437)900 800 Total$716,303$710,500 $998,957 Expenses Personnel$345,714$320,389$447,406 Supplies3,9718,3008,300 Human Services 0325325 City Support Services 5,83217,50028,855 Utility Services 19,87524,18828,888 Operations Support 01,460 2,460 Staff Support 5,2087,8007,875 City Assistance 15300840 Professional Services 16,70020,80065,800 Fund Charges/Transfers 172,475199,276189,136 Maintenance Services 2,03122,00022,000 Other Costs 100100200 Debt Services 3,74217,56418,091 Rental/Leasing0500 500 Capital Outlay 00 139,900 Total$575,663$640,502$960,576 PROGRAM JUSTIFICATION AND ANALYSIS Revenue Revenue for the FY 2012-13 Budget will increase 40.6% from the FY 2011-12 ending estimates. This increase is due to the fee increase of $1.40 per month for the water customers. Expenses The expenses for the FY 2012-13 Budget increased 50.0% from the FY 2011-12 Estimate. This increase is due to the addition of a Stormwater Manager position that will oversee the drainage channel maintenance and development and make sure state and federal guidelines are met in regards to storm water. The increase also represents replacement of aging equipment needed for the maintenance of the City?s drainage channels. FUND: 411 CAPITAL RECOVERY FUND VISION STATEMENT The City of Schertz Public Works Department takes pride in providing superior customer service, safe and efficient streets, community services, development of community, cleanliness and efficiency of storm water systems, and excellent water and sewer services. MISSION STATEMENT The purpose of the Capital Projects program is to implement infrastructure projects to keep up with state requirements and city growth as outlined in the Capital Improvement Plan. GOALS AND OBJECTIVES Ensure the Texas Commission of Environmental Quality (TCEQ) rules and regulations are met for future growth. Continue to improve an efficient and reliable water and wastewater system that meets all of the state of Texas rules and regulations and future growth in the community. Create a better and a more sound water and sewer system. Preliminary Engineering for 1 MG WWTP for South Schertz . Initiate plans for the SE Quad Pump Station, 3 MIL Ground Storage and Distribution Main for South Schertz. Also land acquisition for South Schertz Sewer Plant. Initiate a study to Implement Reuse Water CAPITAL RECOVERY FUND DESCRIPTION The Capital Recovery program is designated to support future growth of population and commercial water and wastewater demands without an impact on existing customers while keeping bond supported programs to a minimum. Capital Recovery projects are based on the number of connections sold to increase pumping, storage and transmission water lines, and wastewater programs. Impact funds (Capital Recovery) must be used within five years of collection date. All water and wastewater improvements are constructed to meet State Board of Insurance and Texas Commission on Environmental Quality rules and regulations. PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Input Actual EstimateBudget Water Storage Million Gallons 15.515.5 15.5 Water Connections 11,96212,169 12,519 2010-11 2011-122012-13 Effectiveness: Water Projects Actual Estimate Budget Gallons per connection 1,3621,481 1,596 2010-11 2011-122012-13 Budget Actual EstimateBudget Revenue Fees $2,084,057$1,320,000 $1,924,200 Fund Transfers 46,5390 $1,542,674 Miscellaneous 236,711576,567 298,750 Total $2,367,307$1,896,567 $3,765,624 Expenses Non Departmental $580,713$252,432 $671,624 Water Projects 0146,200 1,680,000 Sewer Projects 0267,000 1,414,000 Schaefer Road Water Improvements 05,000 0 Total $580,713$1,225,935 $3,765,624 CAPITAL RECOVERY FUND PROGRAM JUSTIFICATION AND ANALYSIS Revenues Revenues will increase by 98.5% with a transfer from reserves to fund the FY 2012-13 sewer projects. Expenses The non departmental expenses for the FY 2012-13 Budget will increase 166.1% to transfer sewer impact fees collected to Cibolo Creek Municipal Authority (CCMA). Below are a list of projects completed in FY 2011-12 and the projects approved for FY 2012-13. Projects Completed FY 2011-12 5 year Capital Improvement Study Based on the Capital Improvement program and Impact fee analysis, Council approved to changes to the fees from $3,616 to $2,934 for water Living Unit Equivalent of average daily water usage per household (lue?s) and $1,364 to $1,668 for sewer lue?s. Projects to be completed FY 2012-13 East Live Oak Pump Upgrades- High and Low pressure zone pumps from 250 to 300 hp and 100 to 150 hp. Town Creek Waste Water Collection Phase III Schaefer Road Waterline Upgrades Preliminary Engineering for South Schertz WWTP THIS PAGE INTENTIONALLY LEFT BLANK EMERGENCY MEDICAL SERVICES (EMS) FUND: 203 EMS MISSION STATEMENT Ensure immediate availability of quality emergency medical services to the community and to excel in emergency medical technician, paramedic, and citizen training and education. VISION STATEMENT Provide high quality pre-hospital healthcare and education to the Greater Randolph area. GOALS AND OBJECTIVES Provide efficient pre-hospital transportation services to the communities that we serve. Provide appropriate and timely education and training to our employees and all of our first responders to ensure the highest, most current care is provided. Provide high quality Emergency Medical Technician - Basic and Paramedic training for the communities we serve and the region as a whole. Provide education and assistance to the community to both prevent and prepare themselves for medical emergencies through community education, demonstrations, immunizations and Automatic External Defibrillator program. Be the preferred employer for pre-hospital healthcare providers in the State of Texas Be thoroughly prepared for man-made and natural disasters of all types both in our jurisdiction, regionally, and statewide. EMERGENCY MEDICAL SERVICES (EMS) Strive to always meet the needs of all our customers and to solidify relationships and agreements with all 8 cities, 3 counties and 1 Emergency Services District for which we provide service. DEPARTMENTAL DESCRIPTION Schertz Emergency Medical Services (EMS) responds to 911 requests for ambulance service across our entire 220 square mile service area that includes the municipalities of Schertz, Cibolo, Live Oak, Marion, Santa Clara, Selma, Universal City, western Guadalupe County, Comal County Emergency Services District (ESD) #6 (about 25% of Comal County including the City of Garden Ridge); and a small portion of unincorporated Bexar County. We educate our employees by providing over 60 hours of Continuing Education annually. Educate our first responders by providing over 36 hours of Continuing Education annually. Provide ambulance demonstrations and stand-by event coverage to further the knowledge of Emergency Medical Services (EMS) and injury/illness prevention and preparedness. ORGANIZATIONAL CHART City Manager Executive Director Operations Emergency Medical Services (EMS) EMS2010-112011-122012-13 Director111 Assistant Director 111 Clinical Manager 111 Office Manager 111 Senior Administrative Asst. 111 Billing Specialist 111 Billing Clerk 111 EMS Supervisor 333 Field Training Officer 333 Paramedic 212121 Training Academy Coordinator111 P/T Paramedics 151515 P/T EMT Intermediates 555 TOTAL POSITIONS 555555 EMERGENCY MEDICAL SERVICES (EMS) PERFORMANCE INDICATORS 2010-112011-122012-13 Workload/Output ActualEstimateBudget Requests for EMS Service 7,4437,2857,511 Transports to Hospitals4,8014,5774,747 Collections per Transport $384.63$383.68$431.97 Students Enrolled 84104132 2010-112011-122012-13 Efficiency ActualEstimateBudget Students Graduated 5550 88 2010-112011-122012-13 Effectiveness ActualEstimateBudget EMS certification Pass Rate 90%92% 92% 2010-112011-122012-13 BudgetActualEstimateBudget Revenue Fees$3,232,044$3,353,541$4,149,402 Inter-Jurisdictional1,407,5511,451,412 1,486,723 Miscellaneous178,462186,500 236,500 Total$4,818,057$4,991,453 $5,872,625 Expenses Personnel$2,661,937$2,544,712$2,815,722 Supplies272,857313,037 345,089 Human Services 654280 800 City Support Services 14,21410,277 32,500 Utility Services 119,30698,775 107,600 Operations Support 47,31143,834 45,152 EMERGENCY MEDICAL SERVICES (EMS) Staff Support 61,67554,53560,900 City Assistance 12,8318,9009,200 Professional Services 115,071126,418166,936 Fund Charges/Transfers1,420,8051,835,2461,980,055 Maintenance Services 20,93438,70053,700 Debt Service 18,175111,671110,545 Rental/Leasing00 12,000 Operating Equipment39,07655,800117,000 Total$4,804,846$5,242,185$5,857,199 PROGRAM JUSTIFICATION AND ANALYSIS Revenues Revenue for the FY 2012-13 Budget will increase 17.7% from the FY 2011-12 Estimate due to an increase in the transport fees. This increase is needed cover expenses for the year. Expenses The expenses for the FY 2012-13 Budget will increase 11.7% from the FY 2011- 12 Estimate with an increase in bad debt expense related to the fee increases. This expense is based on a percentage of the transport fee revenue. There will also be an increase in personnel expenses with the introduction of a senior medic program. These employees would be taught advance skills and would assist supervisors in maintaining the stations on a day to day basis. THIS PAGE INTENTIONALLY LEFT BLANK SCHERTZ ECONOMIC DEVELOPMENT CORPORATION FUND: 620-SED CORPORATION VISION STATEMENT To attract and expand business and industry to ensure a fiscally-responsible community that emphasizes a continued commitment to economic prosperity, workforce opportunities and high quality of life. MISSION STATEMENT The mission of the Schertz Economic Development Corporation (EDC) is to create a proactive environment that encourages commercial and industrial development consistent with: Attracting targeted industries. Fortifying Business Retention and Expansion Programs Providing a supporting tax base to balance increasing residential growth Generate investment in underdeveloped areas of the City. Improving the Quality of Life. ECONOMIC DEVELOPMENT DEPARTMENTAL DESCRIPTION Promote the City of Schertz through a diversified and comprehensive marketing plan. Promote economic development opportunities for high value employers of all sizes. Educate and promote the adoption of land use policies that promote quality and sustainable economic development. Conduct incentive application analysis and field inquiries from public, prospects, and actively engage in business recruitment. ORGANIZATIONAL CHART City Manager Economic Development AdministrativeAnalyst Specialist Assistant ECONOMIC DEVELOPMENT 2010-112011-12 2012-13 Executive Director 01 1 Economic Development Analyst 01 1 Economic Development Specialist II 10 0 Economic Development Specialist I 01 1 Administrative Assistant 11 1 TOTAL POSITIONS 24 4 ECONOMIC DEVELOPMENT PERFORMANCE INDICATORS 2010-11 2011-12 2012-13 Workload/Output Actual EstimateBudget Number of inquiries/prospects assisted 1660 75 Number of companies visited in BRE (Business, Retention & Expansion) Program 510 25 Attendance at business seminars 610 20 Number of Trade shows attended 312 10 Number of businesses from target industries interested in locating 48 15 Number of firms receiving assistance from ED (by type of assistance) 1215 15 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Revenue Taxes $2,352,177$2,611,345 $2,837,710 Fund Transfers 100,0000 0 Miscellaneous 25,61523,950 17,450 Total $2,477,792$2,611,345 $2,837,710 Expenses- Non Departmental Supplies $21,31928,900 0 Utility Services 80,78289,200 0 Maintenance Services 71,35765,600 0 Operating Equipment 6,9990 0 Total Non Departmental $180,458$183,700 $0 Expenses- Economic Development Personnel Services $156,231$210,389 $294,593 Supplies 2,087904 2,200 Human Services 00 200 City Support Services 19,27028,036 16,500 Utility Services 2,9732,150 5,950 Operations Support 53,12741,892 166,100 Staff Support 74,21886,910 20,250 City Assistance 0300,000 1,025,000 Professional Services 254,422228,680 97,500 Fund Charges/Transfers 469,757472,810 615,647 Debt Service 428,107428,330 428,504 Operating Equipment 1,3721,363 2,000 ECONOMIC DEVELOPMENT Total Economic Development $1,461,564$1,801,464 $2,674,444 Total Projects $1,005,680$0 $0 Total Schertz Economic Development $2,660,930$1,985,164 $2,674,444 PROGRAM JUSTIFICATION AND ANALYSIS Revenues For FY 2012-13, tax revenue is expected to increase by 9% from FY 2011-12 estimates. The main cause of this increase is the general improvement in the economy. Expenses The Non Departmental category supplied maintenance and general building supplies to the emergency service buildings. This section is being incorporated into the General Fund and will be reimbursed that amount by the Economic Development Corporation with the intent of the General Fund assuming the total cost of the maintenance in 3 years. The Economic Development Department?s FY 2012-13 Budget will increase 48.5% from the FY 2011-12 ending estimates. Part of this increase is the reimbursement for the emergency service building maintenance which will decrease every year until the General Fund is fully responsible for its own buildings. The EDC has also created two major funds, The Development Incentive Fund and the Impact Fee Matching Fund. These funds will be used to assist economic development efforts in the coming year and will have a budget of $500,000 each. FUND: 314 HOTEL/MOTEL OCCUPANCY TAX DESCRIPTION Revenues for the Hotel/Motel Fund are derived from a 7% tax on rooms rented at local hotels/motels. There are four hotels in Schertz. The Atrium Inn and the Hampton Inn represent 157 rooms. The two newest hotels La Quinta with 81 rooms and Fairfield with 119 rooms were completed mid-year 2009. 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Revenue Taxes $391,181$469,417 $492,417 Miscellaneous 985300 300 Total $392,166$469,717 $492,717 Expenses Supplies $3,306$2,200 $2,000 City Support Services 79,63185,548 68,378 Operations Support 65,36843,000 102,000 Professional Services 2,002,500 2,800 Fund Charges/Transfers 190,221193,876 248,767 Operating Equipment 050,000 50,000 Capital Outlay 00 8,000 Total $341,026$364,124 $481,945 PROGRAM JUSTIFICATION AND ANALYSIS Revenue The revenue is expected for the FY 2012-13 Budget by 4.9% from the FY 2011- 12 ending estimates. Expenses Expenses for the FY 2012-13 Budget will increase by 32.4% from the FY 2011- 12 Estimate. This increase will be used toward a greater advertising program designed to reach out beyond Texas to create interest in our City and City events. The transfers will increase to fund the new event call Jazzfest located in the Special Events Fund. THIS PAGE INTENTIONALLY LEFT BLANK FUND: 317 PARK FUND DESCRIPTION The Parks Fund is a special fund designated to monitor and manage funds for the management of the City of Schertz Urban Forest and capital improvements of the City of Schertz Park System. The Fund is composed of parkland dedication revenues and tree mitigation revenues. Revenues are derived from developer fees (in lieu of parkland dedication), tree mitigation payments by residents and developers, local citizen groups, state, local non profit neighborhood associations, home owners associations (HOA?s), regional non-profit grants, and donations. 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Revenue Fees $121,573$235,520 247,025 Miscellaneous 639520 62,025 Total $122,212$235,520 $247,025 Expenses Parkland Dedication $85,428$199,281 $107,600 Tree Mitigation 33,94548,500 96,525 Total $119,372$247,781 $204,125 PROGRAM JUSTIFICATION AND ANALYSIS Revenue The revenues for the FY 2012-13 Budget are expected to increase by 4.9% from FY 2012-13 with the continued development around Schertz. Expenses The FY 2012-13 Budget decreased by 17.6% from the FY 2011-12 Estimate with the completion of previously approved Parkland Dedication projects. Tree Mitigation will increase due to tree donations for the new soccer complex. FUND: 615 HISTORICAL COMMITTEE MISSION STATEMENT To gather, preserve, and make available to the public ??historical information regarding people, places, and events that have contributed to the development of the City of Schertz.? 2010-11 2011-12 2012-13 Budget Actual EstimateBudget Revenue Fees $717$500 $500 Fund Transfers 3,2302,802 5,150 Total $3,947$3,302 $5,650 Expenses Supplies $2,037$1,000 $2,000 Operations Support 8431,800 1,000 Staff Support 00 2,650 Operating Equipment 1,066502 0 Total $3,947$3,302 $5,650 PROGRAM JUSTIFICATION AND ANALYSIS Revenues No change in revenue. Expenses No significant change in expenses. FUND: 614 PARKS & RECREATION FOUNDATION MISSION STATEMENT The mission of the Foundation is to raise funds to improve and expand our community parks, trails, venues, and recreational programs providing access, adventure, and opportunity for all. One of our main goals is to construct a 58,000 square foot multi-purpose state-of-the-art event facility which would accommodate 5,000 people. The facility will be perfect for concerts, rodeos, craft shows, exhibitions, private and corporate events, graduations, car & boat shows, sporting tournaments, festivals, and children?s educational and recreational th programs-like SchertzFest and the 4 of July Jubilee. 2010-112011-12 2012-13 BudgetActualEstimateBudget Revenue Fees$199,776$177,090 $255,775 Fund Transfers 20,00020,000 20,000 Miscellaneous48,00851,845 44,600 Total$267,784$248,935 $320,375 Expenses Non Departmental $7,014$13,944 $8,435 th 4 of July Jubilee 144,35597,169152,082 Schertz Fest 85,29386,750111,245 Total$236,662$197,863$271,762 PROGRAM JUSTIFICATION AND ANALYSIS Revenues Revenues will increase by 28.7% with a higher attendance rate of the events by the public. Expenses Expenses will increase by 37.3% for the FY 2012-13 Budget from the FY 2011- 12 ending estimates to accommodate a bigger audience at the two festivals. BUDGETEDYTD COSTSCOSTSSTATUS SUMMARY OF WORKING CAPITAL PROJECTS 2005 BOND - PUBLIC IMPROVEMENTS ($3,200,000) 2007 BOND - $9,915,000 911Towncreek Project6,600,000$6,094,257ON GOING 912EMS - Vehicles & Equipment500,000 500,000COMPLETE 912Public Works - Machinery & Equipment665,000 665,000COMPLETE 913Communication Equipment850,000 849,736COMPLETE 994EDC Projects1,300,0001,300,000COMPLETE TOTAL PROJECTS COST YTD $ 9,915,000$9,408,993 2009 BOND - $6,600,000 969Recreation Center1,000,000$1,517,573COMPLETE 960Streets5,600,0003,879,651ON GOING TOTAL PROJECTS COST YTD $ 6,600,000$5,397,224 2011 BOND - $8,250,000 GA2NATATORIUM & PLAYSCAPE RELOCATION2,535,500$ 121,227ON GOING GA3SOCCER FIELDS IMPROVEMENTS1,500,000 186,588ON GOING GA4ATHLETIC FIELDS IMPROVEMENTS1,500,000 21,850ON GOING GA6SCHERTZ ANIMAL SERVICES FACILITY2,250,000 106,164ON GOING GA9PLAYSCAPE RELOCATION PROJEC464,50015,964 ON GOING T TOTAL PROJECTS COST YTD $ 8,250,000$ 451,792 2012 BOND - $7,625,000 GA10NATATORIUM & PLAYSCAPE RELOCATION3,625,000 -ON GOING GA11SOCCER FIELDS IMPROVEMENTS2,000,000 -ON GOING GA12ATHLETIC FIELDS IMPROVEMENTS1,000,000 -ON GOING GA7FM 78 AND MAIN STREE1,000,00020,430 ON GOING T TOTAL PROJECTS COST YTD $ 7,625,000$ 20,430