EAP Deer Oaks Facts Sheet)eer Oal<s E
The Deer Oaks Employee Assistance Program (EAP) is a free service provided for you and your dependents by your employer. This
program offers a.wide variety of counseling, referral, and consultation services, which are all designed to assist you and your family in
resolving work/life issues in order to live happier, healthier, more balanced lives. These services are completely confidential and can be
easily accessed by calling the toll-free Helpline listed below.
Eligibility: All employees and their household members/dependents
are eligible to access the EAR This includes retirees and employees
who have recently separated from their employer (within 6 months
of separation).
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wherever they may reside.
Telephone Counseling and Assessments: Counselors may also
conduct comprehensive assessments by phone and provide in-the-
moment telephonic support and crisis intervention.
Tele-Language Services: Deer Oaks has the ability to provide therapy
inalanguage other than English if requested. Services are available
for telephonic interpretation in over 190 of the most commonly
spoken languages and dialects,
Referrals & Community Resources: Counselors provide referrals to
community resources, member health plans, support groups, legal
resources, and child/eider care services.
Monthly Electronic Newsletters: Employees and supervisors
receive monthly e-newsletters covering a variety of topics
�nclucling health and wellness, work/life balance issues, conflict
resolution, leadership, and more.
ID Recovery: Free 30-minute telephonic consultation with an Identin
Recovery Professional; customized action plan and consultatioll
Critical Incident Stress Management: Traumatic events can
be extremely disruptive to the U hei and productivity of
employees. Deer Oaks will respond quickly when asked to
provide Critical Incident Stress Management Services for any
major company incident.
Take the High Road: Deer Oaks reimburses members for their cab
fares in the event that they are incapacitated duetoinrpainment
by a substance or extreme emotional condition. This service is
available once per year per participant and covers fares within
the metropolitan city limits (excludes tips).
www.deeroal(s.com 1 (866) 327~2400 1 eap@deeroal<s.com
h,
YOUR EAR: WORK/LIFE SERVICES
ith an Identity Recovery Professional; customize
oxtion plan and consultation', ongoing ID recover
o,uidance available as needed,
.ontrol Your ID: Free identity monitoring program
hrough www.deeroaks.com. This service is fre4
nd at no time will you need to pay for the service,
knnual renewal is required to re-register and update
'our information.
(866) 327-2400
www.deeroal<s.com
eap@deeroaks.corn
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Breathe deeply - You can reset your system, at least physically, by taking a few cleansing
breaths. Once your body starts to relax, your mind will follow suit. It's hard to stay upset
while purposely engaging your relaxation response.
Take a break - Engaging with a difficult person once they've already pushed your buttons
isn't likely to end up in a successful outcome. Take a walk to the restroom and back, or
just step away from the situation, even if for a minute. Take the time to clear your head to
prevent your frustrations from escalating.
Communicate clearly - Make sure you understand the reason for the difficult behavior.
Let the difficult person know what you're doing to solve the problem. Avoid engaging in
workplace gossip or raising your voice as an outlet.
We can all answer yes to some of these questions from time to time, but for many, poor time
management and procrastination can lead to increased stress and decreased performance. If
these questions seem to describe you most of the time, you may want to make the following
small changes that will help you to more effectively manage your time,
S. Decrease distractions: Whether it's closing your door, turning off your phone and e-mail
alerts, putting in headphones, or creating a relaxing and organized environment, you'll
work harder (and smarter) in a space that is calming, clean, and quiet.
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