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Regional Crime Victim Liaison JD Mar.15 Updated 3/2015 JOB DESCRIPTION Title: Regional Crime Victim Liaison Department: Police Department Location: Police Department Grade: 26 Classification: Hourly EEO-4: Para-Professional POSITION SUMMARY: To alleviate the psychological and emotional trauma incurred as a result of a crime and provides crime victims with written notices about their rights and financial needs. Additionally, this position will refer victims to community resources that can help them deal with the aftermath of the crime. ORGANIZATIONAL RELATIONSHIPS: 1. REPORTS TO: Investigations Lieutenant 2. DIRECTS: Volunteers of the program 3. OTHER: Works closely with all city employees. Has direct contact with victims of crime and their families, city law enforcement professionals as well as law enforcement personnel from other agencies, service agencies, court personnel and the general public. ESSENTIAL DUTIES AND RESPONSIBILITIES:  Maintains current knowledge of resources, programs, services, and benefits that are available to victims of crime  Provides general support to victims by checking daily crime records to identify victims and assess their needs  Responds to crime scenes, medical facilities or other locations as needed  May be required to respond to calls after normal working hours, weekends or holidays  Provides victims with notices of their rights  Provides emotional support and provides referrals to appropriate service agencies for counseling and other support services  Serves as a liaison to the criminal justice system for victims by explaining the legal process  Assists victims in obtaining protective orders  May accompany victims to court as appropriate  Coordinates victim services with the District and County Attorney’s victim services representative  Provides case updates to the victim  Conducts training for law enforcement officers as well as the public on crime victim issues  Assures compliance with state law regarding crime victim requirements  Maintains appropriate files and monthly statistical data  Observes safety rules and procedures  Performs such other duties as may be assigned. Updated 3/2015 REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :  Victim issues, judicial procedures, case processing, legal terminology, criminal justice system, and the laws.  Explain judicial procedures to victims and family members  Presentation/Training skills - Must have experience communicating and presenting to small and large diverse groups. Communicate, orally and in writing, speak publicly, and make detailed presentations in flawless English, using excellent grammar. Interpersonal and communication skills.  Must be able to effectively interact with individuals of varying social, cultural, economic, and professional backgrounds including the ability to effectively deal with callers or visitors.  Maintain confidentiality of matters as appropriate.  Position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with external and internal customers.  Ability to effectively and professionally provide direct service to primary and secondary victims of violent crime to include all ethnic groups, ages, gender, and persons with diverse lifestyles, backgrounds, and beliefs.  Requires the ability to use personal computer to generate reports and spreadsheets. Microsoft Office Suite, e.g. PowerPoint, Word and Outlook.  Bi-lingual in English and Spanish is not required but preferred. WORK ENVIROMENT CONDITIONS:   The Crime Victim Liaison is required to walk, stand, and sit for extended periods of time. The job of Crime Victim Liaison is performed largely indoors, but may require work outdoors in various temperatures including heat, cold, temperature swings and inclement weather. Employee is regularly required to, sits at desk and in meetings for long periods of time; talk or hear, in person, in meetings and by telephone; use hands and fingers to handle, feels or operate standard office equipment; and reach with hands and arms. This position may involve both indoor and outdoor activities at all hours of the day and night. Generally, the position is a 5 day, 40 hour week responsibility. The Crime Victim Liaison may be called upon to fulfill the duties of the position at any time. EDUCATION, EXPERIENCE AND CERTFICATIONS  Bachelor’s degree in Criminal Justice, Social Work, Behavioral Science or related field preferred.  Minimum of two years’ experience relevant to the requirements of the job or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.  Valid Texas driver’s license with good driving record. Updated 3/2015 CITY OF SCHERTZ JOB PHYSICAL REQUIREMENTS JOB-SPECIFIC HEARING REQUIREMENTS: Employee must take an audiometer test and meet specified hearing standards:  Average hearing loss of 25 decibels (ANSI) at 1000, 2000, and 3000 Hertz  Single reading of 35 decibels at 1000, 2000, and 3000 Hertz  Single reading of 35 decibels at 500 Hertz  Single reading of 45 decibels at 4000 Hertz JOB-SPECIFIC COMMUNICATIONS REQUIREMENTS (Written and Oral): Ability to speak, communicate and write effectively in flawless English, using excellent grammar. OTHER PHYSICAL JOB-SPECIFIC REQUIREMENTS The Crime Victims Liaison must be able to lift and carry up to 10 pounds and to pull or push up to 20 pounds of materials and supplies. The Crime Victim Liaison is required to walk, stand, and sit for extended periods of time. The Crime Victims Liaison must use eyes, ears, hands and fingers to perform assigned duties and responsibilities. The job of Crime Victim Liaison is performed largely indoors but may require work outdoors in various temperatures including heat, cold, temperature swings, and inclement weather. I have reviewed this job description and find it to be an accurate description of the demands of this position. _____________________________ Name of Employee (Print) _____________________________ Signature of Employee (Print) ________________ Date This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so assigned to this position. This job description is subject to change as the needs and requirements of the job change.