20-R-56 - A Resolution Authorizing the approval of the Bexar Metro 911 Budget for Fiscal Year 2021RESOLUTION NO. 20 -R -56
A RESOLUTION BY THE CITY COUNCIL OF THE CITY OF
SCHERTZ, TEXAS AUTHORIZING THE APPROVAL OF THE BEXAR
METRO 911 BUDGET FOR FISCAL YEAR 2021, AND OTHER
MATTERS IN CONNECTION THEREWITH
WHEREAS, Bexar Metro 911 provides 911 telephone access for Bexar, Comal,
and Guadalupe Counties by developing and maintaining a reliable emergency communication
telephone network; and
WHEREAS, since its inception in 1987, the Bexar Metro 911 authority has operated with
the same fees for wired phone lines without any increase in those fees for thirty years; and
WHEREAS, in 2018 with the increase in wireless phone lines and a reducing
number of wired phone lines, the Bexar Metro 911 Board of Directors recommended an
increase in wired telephone service fees and the City of Schertz City Council approved; and
WHEREAS, Bexar Metro 911 does not recommend or request a rate increase for FY
2021.
WHEREAS, the City staff of the City of Schertz (the "City ") has recommended that the
City send its approval to the Bexar Metro 911 Board of Directors of its Fiscal Year 2021 budget;
and
WHEREAS, the City Council has determined that it is in the best interest of the City to
support the growth and expansion of the 911 telephone access systems as planned for in the 2021
budget attached hereto as Exhibit A, for the public safety of Schertz citizens.
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF SCHERTZ, TEXAS
THAT:
Section 1. The City Council hereby authorizes the approval of the Bexar Metro 911
budget as presented in Exhibit A.
Section 2. The recitals contained in the preamble hereof are hereby found to be true,
and such recitals are hereby made a part of this Resolution for all purposes and are adopted as a
part of the judgment and findings of the City Council.
Section 3. All resolutions, or parts thereof, which are in conflict or inconsistent with
any provision of this Resolution are hereby repealed to the extent of such conflict, and the
provisions of this Resolution shall be and remain controlling as to the matters resolved herein.
Section 4. This Resolution shall be construed and enforced in accordance with the
laws of the State of Texas and the United States of America.
Section 5. If any provision of this Resolution or the application thereof to any person
or circumstance shall be held to be invalid, the remainder of this Resolution and the application
of such provision to other persons and circumstances shall nevertheless be valid, and the City
Council hereby declares that this Resolution would have been enacted without such invalid
provision.
Section 6. It is officially found, determined, and declared that the meeting at which
this Resolution is adopted was open to the public and public notice of the time, place, and subject
matter of the public business to be considered at such meeting, including this Resolution, was
given, all as required by Chapter 551, Texas Government Code, as amended.
Section 7. This Resolution shall be in force and effect and after its final passage, and it is
so resolved.
PASSED AND ADOPTED, this 9th day of June 2020
CITY OF SCHERTZ, TEXAS
- Z� �9- -
ROA Gu errez, Mayor
ATTEST:
qty Secretary, Brenda Dennis
50506221.1 - 2 -
BEXA►B METRO
9 -1 -1 Network
MEMORANDUM
TO: Bexar Metro 9 -1 -1 Network Participating Jurisdictions
FROM: Brett M. Schneider, Executive Director
SUBJECT: Fiscal Year 2021 Proposed Budget
DATE: May 26, 2020
Enclosed for your review and comment is the Bexar Metro 9 -1 -1 Network's Proposed
Fiscal Year 2021 Budget. The Bexar Metro Board approved this proposed budget at
their regularly scheduled and properly noticed meeting held on May 21, 2020.
Please address your written comments to the Chairman of the Board at the address on
the bottom of this memorandum. The Bexar Metro Board will review your comments,
make changes as necessary, and adopt the Fiscal Year 2021 Budget at the next board
meeting to be held in August. Please forward your comments to ensure arrival at the
Bexar Metro office not later than 4:00 p.m_ on July 31, 2020.
Enclosed is a post card to facilitate your response. The contents of this post card are
consistent with the provisions of the Texas Health & Safety Code, Chapter 772.309,
which enables each participating jurisdiction to either approve or disapprove the Bexar
Metro Fiscal Year 2021 Budget. Should a jurisdiction choose to take no action, budget
approval is by operation of law on the sixty -first day following the jurisdiction's receipt of
the proposed budget.
Copies of our Fiscal Year 2019 Independent Auditor's Report and Annual Report are
also enclosed for your review.
Your continued support of our mission to provide state -of -art emergency 9 -1 -1 services
to the citizens of Bexar, Comal, and Guadalupe Counties is appreciated. Please do not
hesitate to contact me at 210-408-3911 or via email at brett;-,bexarmetro.or', if you
have questions or need additional information.
Respectfully,
Pre M. Schneider
Executive Director
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BEXAR METRO 9 -1 -1 NETWORK
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ANNUAL REPORT
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BEXAR METRO
9 - 1 - 1 N E T W O R K
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The District's firtissian is to de_aCvy andmainta' a state-of-the-art
g -1 -1 emergency communication system that enables citizens in
distress to quic l communicate their requests for poCrce, fire, or
emergency medicaCassistance; and to ensure ember jur sd- ctions
have the appro ria.te g -1 -1 too{s necessary to efficiently and
accuratecy receive and)►rocess those requests."
January 2020
MESSAGE FROM
THE CHAIRMAN OF
THE BOARD
On behalf of the Bexar Metro 9 -1 -1 Network Board of Directors and staff, I am proud to present to you the
Bexar Metro Fiscal Year 2019 Annual Report.
This publication provides accounting of Bexar Metro's Fiscal Year 2019 revenues and expenditures and an
overview of the programs and services provided to member jurisdictions during the year. We believe that
you will be impressed with the breadth and quality of emergency communication services that Bexar Metro
provides to its constituents: the citizens of Bexar, Coma[, and Guadalupe Counties.
Accompanying this Annual Report is a copy of the financial auditor's report for Fiscal Year 2019. Please note
that the Independent Accountants' Report on Financial Statements and Supplementary Information gave
Bexar Metro an unqualified opinion, the best classification possible.
I am especially pleased to report the Quarry Run Regional Operations Center continues its 24/7 support to its
anchor tenant, the Bexar County Public Safety Communications Center. In addition, it seamlessly performed
its role as backup PSAP for the City of San Antonio's Police and Fire Emergency Communications Centers
and our remaining 21 District PSAPs.
Bexar Metro welcomes your feedback and questions on the information provided in both the Annual Report
and the Audit Report or any programs and services we provide. If you have questions or would like additional
information, please do not hesitate to call the Bexar Metro administrative office at (210) 408 -3911
Thank you for your continued support of the Bexar Metro 9 -1 -1 Network.
Sincerely,
James C. Hasslocher
Chairman
0
EDA A
THE BOARD OF DIRE hTOMRS
The authority for the Bexar Metro 9 -1 -1 Network is Texas Health and Safety Code, Chapter 772,
Subchapter D, Section 772.301 — formerly Vernon's Annotated Civil Statutes Article 1432e, as approved
by the Texas 69th Regular Legislative Session in Senate Bill 750 on May 21, 1985, and subsequently
approved by a local election on January 17, 1987.
The Bexar Metro Board is the governing body appointed by member counties and municipalities and has
the statutory authority to control and manage the District by providing oversight of policy and fiscal
matters. The Executive Director of Bexar Metro is appointed by the Board and is responsible for the
overall management of District matters.
The following is a list of the current Board members and the entities that they represent:
James C. Hasslocher (Chairman)
Stephen R. Schneider
Judge Sherman Krause
Dudley Wait
Heberto Gutierrez
Chief William McManus
Cathy C. Talcott
Suzanne de Leon
Bexar County
Bexar County
Comal County
Guadalupe County
City of San Antonio
City of San Antonio
City of New Braunfels
Bexar County Council of Mayors
Ill
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1"
TA,
James C. Stephen R. Judge Sherman Dudley Heberto Chief William
Hasslocher Schneider Krause Wait Gutierrez McManus
u1
Cathy C. Suzanne
Talcott de Leon
UUR LISSION
r11E_1 %
As the Bexar Metro 9 -1 -1 Network Chief Executive Officer, it is my privilege to be the chief executive
responsible for the overall operations of the District. With direction and support from the Board, it is my
responsibility to secure and manage the necessary financial, staff, technical, and operational resources
necessary to lead Bexar Metro to successfully accomplish the following mission:
The District's mission is to deploy and maintain a state -of -the -art 9 -1 -1 emergency
communication system that enables citizens in distress to quickly communicate
their requests for police, fire, or emergency medical assistance; and to ensure
member jurisdictions have the appropriate 9 -1 -1 tools necessary to efficiently and
accurately receive and process those requests.
The Bexar Metro staff is a highly effective and experienced team of 9 -1 -1 professionals dedicated to providing
our constituents with the most effective and efficient 9 -1 -1 emergency communication services available. The
staff consists of a team of Subject Matter Experts that complement each other in the District's provision and
management of one of the top 9 -1 -1 systems in the country. We are fortunate to have such a strong support
staff. The following page provides you with an illustration of the Bexar Metro staff structure.
This annual report will provide you a synopsis of a few accomplishments and services that Bexar Metro
provided its citizens and member jurisdictions during fiscal year 2019. The latest information on the Quarry
Run Regional Operations Center and its continued impact District -wide is included as well.
The report also summarizes revenues and expenditures that were necessary for successful operations and
Bexar Metro's Executive Director's sworn statement affirming that the 2019 financial summary provided is true
and accurate.
If you would like additional information, please call the Bexar Metro administrative office at (210) 408 -3911.
We will be glad to assist.
W.H. Buchholtz
Chief Executive Officer
3
ORGANIZATIONAL CHART
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Richard Muscat;
Director
Eddie Taylor
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As the 9 -1 -1 world changes, Bexar Metro continues to work diligently to evolve with it. To that end, Bexar
Metro continues to maintain a highly experienced and competent staff to meet District needs. We have
retained senior staff members who have been with us since the early days, some even before 9 -1 -1 as we
know it was fully implemented. Those team members built databases, developed the District digital map
from scratch, installed various iterations of 9 -1 -1 Customer Premise Equipment (CPE) and networks, and
set the foundation in -place which makes ours one of the leading 9 -1 -1 entities in the Nation.
We are very proud of our accomplishments, but we refuse to rest on our laurels. We have also been
mindful over time that additional skillsets are required if we are to continue to stay out in front. We have
been very selective and are fortunate to have added additional talent to our team.
We recognize that is very important that Bexar Metro's new hires share the core values that have made
our team successful. Bexar Metro's screening process has proven useful and ensures new staff
continues to meet our stringent background and security requirements as we bolster our knowledge base.
Our natural and adaptive behaviors and motivator assessments ensure the District's culture is preserved and
the mission is achieved daily.
Our group is cohesive and together has established a set of shared core values. Those include
Accountability, Honesty /Integrity, Commitment to Service, Service Excellence, and Agility /Adaptability. We
use these as a baseline with which we measure our successes as we accomplish our goals and our
objectives.
Though our staff is relatively small, size doesn't directly mirror our scope or responsibility. In addition to the
24 PSAPs and 40 jurisdictions we support, we are also directly responsible for successful 9 -1 -1 call
delivery for more than 1.8 million calls annually, and to the more than 2 million citizens we serve. We proudly
accept that responsibility and it guides our focus each day.
101
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PARTICIPATING JURISDICTIONS
COMAL COUNTY
BEXAR COUNTY
ALAMO HEIGHTS
BALCONES HEIGHTS
CASTLE HILLS
CHINA GROVE
CONVERSE
COUNTY OF BEXAR
ELMENDORF
FAIR OAKS RANCH
GREY FOREST
HELOTES
HILL COUNTRY VILLAGE
HOLLYWOOD PARK
KI RBY
LEON VALLEYi
LIVE OAK
OLMOS PARK
SAN ANTONIO
SANDY OAKS
SHAVANO PARK
SOMERSET
ST HEDWIG
TERRELL HILLS
UNIVERSAL CITY
VON ORMY
WINDCREST
GUADALUPE COUNTY
PICA SERVICE AREAS
ALAMO HEIGHTS PD
UVE OAK PD
BALCONES HEIGHTS PD
NIEW BRAUNFELS PD
DEKAR ODUNTYSHMff
SAN ANTONIO PD FIRE /EMS
OM UE HILLS PD
SCHEM PD
CDMALODUNTYSHERIFF
SEQUIN PD
GUADAWPECOUNTYSHERIFF UNIVERSALCTTYPD
HEU)TES PD
UTSA PD
JBSAFT. SAM HOUSTON
WINDCREST PD
JBSA LACKLAN D
A BRIEF HISTORY OF THE
BIRTH OF 9-1 -1
Bexar Metro has a rich and dynamic history effectively bringing "9 -1 -1" to the Bexar Metro 9 -1 -1 Network
more than 32 years ago. Of course, the path to a simple means of contacting first responders in the event of
an emergency dates back much, much further. Though our history is long, it pales when compared to what
initially started telephone service some 140 -plus years ago.
Most would say it started with Alexander Graham Bell when he made the world's first "telephone" call on
March 10, 1876. With that call, the world was about to embark on a brand -new journey of information sharing
and communicating without ever leaving their homes. In relatively short order, it was easy enough for the
masses to call a friend or loved one for help if needed; but what if those called aren't readily available, skilled
enough, or even willing to help? Then what? It wasn't long after that forward- thinkers began asking the
question, "how can this technology be best used when it matters most ?"
It's been said that the first attempt at using this fairly new communication
for emergency purposes took place almost half a century later in England.
What prompted the actual development or new use of the phone system?
A massive fire consumed structures and resulted in the tragic loss of many
lives. Lack of effective communication in a timely manner contributed
greatly to the loss. Tragedy had revealed the need for a better way of
communicating such needs and to quickly notify emergency service
agencies. This eventually evolved into England's emergency telephone
notification system built around the three digits 9 -9 -9.
Stateside, we also recognized the need for such a system, but it took more
than two decades to really begin, and eventually bring it to fruition. At the
same time Canada, Australia, and New Zealand began to do likewise.
President Lyndon B. Johnson's Commission on Law Enforcement and
Administration of Justice recommended a 3 -digit number to be used
nationwide, not only for fire, but for police emergencies as well.
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Such an undertaking and change of mindset required continued coordination at
the highest level, including the White House. To make that a reality, the Federal
Communications Commission (FCC) and AT &T buy -in was necessary to really
get this program moving on such a large scale. Once those details were worked
out and a workable plan put together, the FCC presented to Congress the
House Concurrent Resolution 361, which detailed the plan.
The real push for a single number for nationwide emergency response, nationwide, came from the National
Association of Fire Chiefs and their need to quickly and effectively report fires. Though the need was truly
recognized, it took a full 10 years to implement.
Shortly thereafter, in 1967, a formal press conference was held in Washington, D.C., where AT &T established
and presented 9 -1 -1 as the universal number to be used for emergency calls. While that was that company's
intention, that revelation only affected Bell companies and their customers, not other smaller independent
telephone companies. As time passed, these companies eventually adopted 9 -1 -1 as the standardized
number as well.
Even today opinions vary as to why that specific number (9 -1 -1) was selected. Some speculate the proximity
from the "9" to the "1" on the rotary phone made dialing it in error less likely. Some attribute the 3 -digit format
as being based on the English example before it. Still others believe it had to do with complexities of the
telephone switching systems and their ability to process specific numbers. E
The first true 9 -1 -1 call actually placed in the United
States took place in the small town of Haleyville,
Alabama, in cooperation with the Alabama Telephone
Company. They designated a special red "911- only"
phone which today, is housed in a museum in
Haleyville. In the Great State of Texas, Odessa is
recognized as the first city to successfully implement
9 -1 -1 in 1970, and the widespread adoption of the
3 -digit number across Texas and the US soon
followed.
From the early days of Alexander Graham Bell to the subsequent development of the phone instrument of
today, much coordination, change of mindset, and education was needed to sway popular opinion and make
9 -1 -1 a mainstay. Since technology continues to leap ahead at a rapid pace, constant public education is
required. At the Bexar Metro 9 -1 -1 Network, we are proud to be a part of that continued process as
technology moves ahead. Be it cellular phone, Voice over Internet Protocol (VoIP), or text -to -911 use, we
stand ready to meet the demands of our citizenry in time of an emergency. The average citizen possesses
more computing power and means of communication in the palm of their hands than Mr. Graham himself
could ever imagine. It is the task of the 9 -1 -1 community to continue to stay in tune with new technologies
and thusly, we are a part of the growing history of 9 -1 -1.
9
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BEXAR METRO) 9-1 -1 NETWORK
GEOGRAPHICAL INFORMATION SYSTEMS
During fiscal year 2019, Bexar Metro staff embarked upon a plan to upgrade our legacy Geographic
Information System (GIS) infrastructure and to migrate to a new hardware /software environment at Quarry
Run Regional Operations Center. The transition included replacing the single -sided servers at Saddletree
Court with a new high availability (HA) design. Previously, we were capable of pointing to different virtual
machines for database access located in the same server rack. With the new implementation, failover
consists of switching databases seamlessly to either the A or B side served by different power grids at Quarry
Run. The redundancy of power, applications, and hardware at the Quarry Run facility allows for continuous
access of GIS data with protection from a potential computer hardware or system failure. Today, if a user
cannot access a database server, each one is configured to automatically switch to additional servers which
act as one unit for redundancy and automatic failover capability. Our current configuration allows us to plan
and apply updates on operating systems for maintenance while still allowing employees to access data at the
same time. Additionally, if there is a power problem or a database corruption issue, an alternative exists
because each database mirrors the other in an active /passive relationship.
Some of the key elements added over the course of this project were:
• High Availability Design (Windows Server 2016 Standard)
• ArcGIS Server Install /Upgrade
• SQL Server Install /Upgrade (SQL Server 2017)
• Upgraded desktop clients to ArcGIS 10.5.1
• Scripts to create new database schema and load data
• Schema compliance to Next Generation 9 -1 -1 specifications
• Unique ID management application to track features
• Added a platform for additional geoprocessing tasks
• Daily database backups with both local and off -site recovery
• Multiple databases created to handle different GIS requirements
• Additional dashboard interface to manage geoprocessing tasks
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9 -1 -1 CLASS OF SERVICE TRACKIN
The National Emergency Number Association (NENA) defines class -of- service as a designation of the
type of telephone service used to generate a 9 -1 -1 call; e.g., residential, business, coin, or wireless. Public
Safety Answering Points (PSAPs) in the Bexar Metro 9 -1 -1 Network received over 1.8 million requests for
service during the 2019 fiscal year. Each 9 -1 -1 request for service is tracked by a unique class of service
code that allows a telecommunicator to determine basic information from the device used to generate each
9 -1 -1 call. Bexar Metro staff combines different codes delivered into the PSAP to create a class -of- service
report using seven categories which give a yearly accrual and snapshot of residential, business, coin,
wireless, telematics, text, and Voice over Internet Protocol (VoIP). Currently, classification codes clarify
the following situations about a 9 -1 -1 call:
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Wireless and VoIP calls are classified differently to help determine the expected level of
location accuracy. The 9 -1 -1 caller could be fixed, mobile, or nomadic VolP.
• The 9 -1 -1 customer premise equipment (CPE) can use a different class of service to aid in
mapping a call based on x, y coordinates or the civic location.
• Each classification can aid in how a telecommunicator handles delivery of a 9 -1 -1 call from
commercial buildings versus a single - family residence, or dispatching a 9 -1 -1 hang up call with
no answer on callback.
The majority of 9 -1 -1 calls are generated from a wireless device, which correlates to our mobile society. On a
yearly average over 87% of 9 -1 -1 calls are wireless. The class of service types WRLS (cell tower location)
and WPH2 (approximate caller location) associated with wireless calls assist the call taker in determining the
location accuracy of a mobile caller. For illustration purposes, the graph above depicts a categorized
approach of 9 -1 -1 class -of- service types in Bexar, Comal, and Guadalupe Counties.
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TRAINING AND EDUCATION
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As part of our continued efforts to meet local telecommunicator training needs, Bexar Metro staffed a full -time
trainer in late 2017. Bexar Metro is dedicated to fund, develop and implement various training and educational
programs. In 2019, 635 telecommunicators attended various types of training to support their high- demanding
occupation and meet all state and federal requirements.
_,
TCOLE (Texas Commission on Law Enforcement)
Personal Development
Well -Being
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Operations
REAM (Regional Emergency Alert Network)
48% 37%
7% 6%
Bexar Metro's Training and Education Program was able to provide state and federally mandated
courses more often to accommodate the grueling schedules of the telecommunicators. Although Crisis
Communications and TDD/TTY were often offered, the most requested state /federally mandated course was
TCIC/TLETS. This is a 24 hour course that all 9 -1 -1 Operators must complete within 1 year of being hired,
and all Operators must retest every 2 years, either on -line or by attending a course. Little -known fact: As of
September 1, 2019, 9 -1 -1 Operators are considered First Responders per the 85th Texas Legislative Session.
BEXAR METRO FACILITY SERVICES
The silent partner to the built environment at Bexar Metro 9 -1 -1 is the Facility Operations Department. To
help manage the work and systems, Facility Services has incorporated the Building Management System
(BMS). The BMS is responsible for all major systems in the facility. The major aim of the BMS is to guarantee
the safety of facility operations. It monitors and controls over 16,000 individual points around the building
including temperature, power, static air pressure, lighting and more. This state -of- the -art system is invaluable
to the building's success.
The BMS as designed is an
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Although no human interaction is required for the building to correct power or cooling issues, staff is required
to respond to such events to ensure all systems are operating normally when alerts are received. The system
is very thorough when monitoring major events, but it also monitors down to individual breaker -level giving
staff insight into single components such as voltage, amp draw, and power consumption. All the data is
captured for trending purposes and can alert staff to possible service interruption before it becomes a
problem.
If anything is outside of normal operating specifics, the system prompts alerts so proper action can be taken.
The BMS is at its core a computer system, which requires continual monitoring and management. When
necessary, we have valuable partnerships with vendors that help with that task.
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BEXAR METRO
�r JIIJE- ir) 201.9 BUDGET SUMMARY
More than 99 percent of the total funding for the Bexar Metro 9 -1 -1 Network ( Bexar Metro or District) is
generated by emergency service fees on telephone services, including traditional wireline, wireless, private
switch and Voice over Internet Protocol (VoIP). These small monthly service fees collected on behalf of the
District by telephone service providers in Bexar, Comal, and Guadalupe counties, fund the planning and
implementation as well as the operations and maintenance of one of the premier Enhanced 9 -1 -1 systems in
the Nation.
The Bexar Metro annual budget is adopted by its Board of Directors each year after the governing bodies of
each of the 40- member jurisdictions have had the opportunity to review, consider, and approve a draft
version. Budget expenditures required for the 9 -1 -1 operation is divided into two primary sections; the
Operations and Maintenance (O &M) expenditures and the Capital expenditures. The O &M expenditures
provide for the ongoing management of existing operations while the Capital expenditures, including funds
transferred from the capital reserve fund, provide for current and future enhancements to District Operations.
The District's Capital Reserve Fund is set aside for those enhancements.
Currently, the majority of the Bexar Metro Capital Reserve Fund is dedicated for the deployment of a Next
Generation 9 -1 -1 system that will support the operations of all 24 PSAPs currently served by the District.
Bexar Metro has, from the start, adhered to a policy of sound fiscal planning and management and has never
borrowed funds. Because of strong leadership, the District is in a strong fiscal position to meet its future
obligations while continuing to enhance the services it provides to the citizens it serves.
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Bexar Metro 9 -1 -1 Network
Fiscal Year 2019 Budget Summary
Revenue
9 -1 -1 Service Fee Revenue $
Interest Income $
Miscellaneous $
Total Revenue $
Planned Reserve Transfer $
Previous Year Carry-Over $
Total Funds Available $
Expenditures
Personnel Services
Operations
Facilities
Education and Training
Contingencies
Total O &M Expenses
Capital Expense
Capital Reserve
Total Capital Expense
Total Expenditures
FY 2019 Budget
15, 578, 900
136,000
12,000
15,726,900
15,726,900
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FY 2019 Actual
$
15,206,046
$
275,325
$
233,606
$
15,714,977
1,447,040
$ 159,500
$ 15, 714, 977
$ 3,074,000
$
2,768,749
$ 4,870,000
$
3,258,676
$ 1,500,000
$
1,447,040
$ 159,500
$
151,902
$ 500,000
$
250,000
$ 10,103, 500
$
7,876,367
$
2,041,000
$
3,582,400
$
5,623,400
$
15,726,900
$
(586,839)
$
8,425,449
$
7,838,609
$
15, 714, 977
The Budget Summary utilizes a cash basis for accounting. The accompanying
Audit Report differs slightly because it utilizes an accrual basis.
SWORN STATEMENT
STATE OF TEXAS
COUNTY OF BEXAR
Before me, the undersigned personally appeared and stated_
1, Brett M Schneider, Executive Director of the Bexar Metre g -1 -1 Network District, do
solemnly swear that the following Fiscal Year 2019 Budget Summary of revenues and
expenditures is a true and correct report of the financial activities of the District for the
fiscal year ending September 30, 20190
Vett W$phnci¢er, Fxvgvtivc� Diroctgr
Swom to and subsctibed this 16 day of q , 2020.
I . velyn J i- Loso 'a' I
N-lary Public in Ynd for the State of Texas
My Commission Expires. September 6, 2023
16
,. • Evjt vs J LOSOU
" Notary Moy02e6371
pq co"THM'I" Do of
,. iepterlber 6. )021
Bexar Metro 9 -1 -1 Network
911 Saddletree Court, San Antonio, Texas 78231 -1523
(210) 408 -3911 Telephone
,EXAR METRO 9mlml
RB!;m - - - NETWORK
FISCAL YEAR 2021
PR,- 0 P 0 S F-
FINA,NCIAL PLAN AND BUDGET
May 21. 2,020
PURPOSE
The purpose of the Fiscal Year 2021 Budget and Financial Plan is to obtain consensus approval of
Bexar Metro 9 -1 -1 Network's (Bexar Metro or District) Fiscal Year 2021 (FY2021) operational and
financial plans by the District's board of directors and the governing bodies of its forty (40) participating
jurisdictions; and provide the continuing operational and fiscal authority necessary for the staff to
aggressively establish and maintain all elements necessary to provide quality emergency call delivery
via a highly survivable and resilient 9 -1 -1 system.
AUTHORITY
The authority for Bexar Metro is the Texas Health and Safety Code, Chapter 772, Subchapter D, Section
772.301 — formerly Vernon's Annotated Civil Statutes Article 1432e, as approved by the Texas 691h
Regular Legislative Session in Senate Bill 750 on May 21, 1985; and subsequently approved by a local
election on January 17, 1987. This legislation's purpose is to enable the provision of affordable, high
quality, countywide Enhanced 9 -1 -1 service through the establishment of emergency communication
districts.
MANAGEMENT
A governing board of directors, appointed according to criteria in the enabling legislation, establishes
policy and provides oversight of the District. The board members and their appointing authority include:
Member
James C. Hasslocher (Chair)
Stephen R. Schneider
Sherman Krause
Dudley Wait
Heberto Gutierrez
Bill McManus
Cathy C. Talcott
Suzanne de Leon
Principal Service Provider (Non - Voting)
Authority
Bexar County
Bexar County
Comal County
Guadalupe County
City of San Antonio
City of San Antonio
City of New Braunfels
Member at Large
Vacant
To implement board policy and to manage the day -to -day operations, the board of directors appointed
Brett M. Schneider as Bexar Metro's Executive Director.
L11
MISSION STATEMENT
The District's mission is to deploy and maintain a state -of -the -art 9 -1 -1 emergency
communication system that enables citizens in distress to quickly communicate their request
for police, fire, or emergency medical assistance; and to ensure member jurisdictions have the
appropriate 9 -1 -1 tools necessary to efficiently and accurately receive and process those
requests.
RESPONSIBILITY
To successfully accomplish the mission, Bexar Metro must deploy and manage a technology neutral
network that routes all 9 -1 -1 requests to the appropriate answering and responding jurisdiction; create
and maintain a time - sensitive, highly accurate database that displays the location, callback number,
and owner's name of the specific instrument used to call 9 -1 -1; procure, install, and maintain the
specialized 9 -1 -1 equipment utilized by each authorized answering and responding jurisdiction;
coordinate with municipal and jurisdictional addressing authorities to ensure the database contains
accurate, standardized, and logical location information to ensure each citizen is easily and quickly
locatable during times of critical emergencies; and construct, deploy, and maintain a spatially accurate
geographic digital map to support location determination technologies and enhance computer aided
dispatch systems. Bexar Metro is also responsible for providing effective network and facility backup
solutions for nineteen (19) primary and two (2) secondary Emergency Communication Centers (ECCs)
that may be required to evacuate their local facility in the event of a natural or manmade disaster.
PARTICIPATING JURISDICTIONS
COMAL COUNTY
• SULlVCRDE
• COUNTY OF CONiAL
• G^aorN Moat
• NEW BRAuwrt$
• SPRING BRANCH
SEXAR COUNTY
• ALAMO HEIGHTS
• RALCONES "EIGHTS
• CASTLE HILLS
• CHINA GROVE
• LEON VALLEY
• CONVERSE
• LIVE OAK
+ COUNTY OF BEXAR
• OLMOS PARK
• ELMENDORF
• SAN AffTONIO
• FAIR OAKS RANCFI
• SANDY OAKS
• GREY FOREST
• S"AVANO PARK
• HELOTES
• SOMERSET
• HILL COUNTRY
• ST HEDWIG
VILLAGE
• TERRELL HILLS
a HOLLYWOOD PARK
• UNIVERSAL CITY
KIRBY
• VON ORMY �I
• WINDCREST!
3
GUADALUPE COUNTY
• CIBOLO
• CouNTY or
GUADAwPE
• K1NG56uRY
• MARION
• NEW BERLIN
• SANTA CLARA
• SCHERTZ
• S'SGUIN
• SELMA
• STAPLES I
EMERGENCY COMMUNICATION CENTERS
Aw
COMAL
GUADALUPE
=ALAMO HEIGHTS PD
BALCOHES HEIGHTS PD
-aEXAR COUNTY SHERIFF
CASTLE HILLS PO
COMAL COUNTY SHERIFF
GUADALUPE COUNTY SHERIFF
HELOTESPD
JBSA FT SAM HOUSTON
JBSA LACKLAND
-JBSA RANDOLPH
REVENUE
KRBYPD
LIVE OAK PD
NEW BRAUNFELS PO
SAN ANTONIO PD
SAN ANTONIO FORE & EMS
SCHERTZPD
SEQUIN PO
n UNIVERSAL CITY PD
UTSA PO
WINOCREST PD
The District's source of revenue is the 9 -1 -1 emergency service fee applied to specified telephone
access lines located in Bexar, Comal, and Guadalupe Counties. The Texas Health and Safety Code,
Chapter 772, Section 772.314, authorizes the board to impose a 9 -1 -1 emergency service fee not
exceeding six percent of the monthly base rate charged by the principal service supplier. The fee
applies to all residential lines and up to the first one hundred business lines at one location. The fee
does not apply to state and federal lines. Each year the board calculates the amount of the fee in
conjunction with development and approval of the annual budget. By law, the fee has uniform
application in each participating jurisdiction and must generate revenue sufficient to match current and
projected operational expenses directly related to the District's mission and responsibilities, as well as
providing reasonable reserves for contingencies and equipment replacement.
The board of directors initially established the emergency service fee on March 6, 1987, and it remained
unchanged until 2018. On July 25, 2018, the board of directors approved the following service fee
schedule imposed on each local access line, or equivalent, effective October 1, 2018:
Residential Lines $ 0.50
Business Lines $ 1.00
In addition to fees assessed on wireline telephones, Bexar Metro also receives an emergency service
fee from each wireless access line within its jurisdiction. This monthly fee, set by Texas law at $0.50
per line, recognizes that the wireless telephone is a link to 9 -1 -1 service and a wireless telephone user
should therefore share a portion of the financial burden for provisioning the network. It also is in
recognition of the cost recovery mechanism required to defray a fair and reasonable portion of the
4
network infrastructure expense the wireless providers incur in meeting the federal mandate for wireless
Enhanced 9 -1 -1.
Total anticipated revenues for FY2021 are projected to decrease by 5.78 percent to $16,083,320 when
compared to the previous year. This decrease is further delineated in further budget discussion to
follow. Revenue from the wireless service fee accounts for 70.54 percent of total income. Wireline
service fee revenue, comprised of traditional incumbent wireline and Voice over Internet Protocol (VOIP)
services, accounts for 23.11 percent of total revenue. Additional revenue is generated on income from
interest on money market accounts, lease agreements, and miscellaneous sources, such as grant
reimbursements.
FISCAL YEAR 2021
REVENUE
The following is a summary of the sources and assumptions used to forecast projected revenue for the
FY2021 operational period:
Service Fee Revenue
• Wireless: Revenue from the wireless service fee is expected to generate $11,343,486 in
FY2021. This represents an increase of 1.26 percent, down three quarters of one percent from
the growth rate experienced in the previous four fiscal years.
• Wireline: Service fee revenue generated from wireline service continues to decline at an
accelerated rate as consumers opt to use wireless as their sole telecommunications source.
Wireline revenue is anticipated to decrease by 14.62 percent to $3,716,496, down $543,362
when compared to the fiscal year 2020 budget.
Non- Service Fee Revenue
• Interest: Interest revenue on deposit and investment accounts is projected to decrease just over
a half of percent to $227,016 for this budget year due to anticipated lower rates of return resulting
from the change in market conditions.
Intergovernmental Revenue (''Lease Agreements): Projected revenue from Data Center and
Tenant Lease Agreements at Quarry Run is expected to increase from $297,600 in FY2020 to
$447,922 in FY2021. This increase is attributed to a new multi -year agreement with the City of
Corpus Christi for Data Center space to establish an inland disaster recovery site and a new
tenant agreement with the City of San Antonio for office and operational space to support limited
permanent staffing of Police and Fire emergency communications personnel to augment their
respective 9 -1 -1 and dispatch operations at Brooks City Base.
• Federal 9 -1 -1 Grant: Grant distribution of $123,000, sixty percent of Phase III and Phase IV
component costs, for a multiyear Cyber Security audit and "red team" assessment on the 9 -1 -1
network.
• Transfer from Reserves: The FY2021 budget includes a transfer of $225,000 from cash
reserves to partially fund planned geospatial projects supporting Federal Communications
Commission (FCC) mandated wireless Z -Axis (vertical) location requirements.
The current fee structure is adequate to support programmed expenditures in the proposed budget.
OPERATIONS & MAINTENANCE EXPENDITURES
The Operations and Maintenance (O &M) budget includes expenses for Personnel, Administration,
Operations/Technology and Facility Services. Total O &M expenditures for the fiscal year are projected
to increase by 4.76 percent to $13,873,454.
FISCAL YEAR 2021
OPERATIONS AND MAINTENANCE
EXPENDITURES
C` °S EDUCATION
d. TRAINING
1%
PERSONNEL
OKRAnONS % TEC "NOLOGY
60%
FACILITIES
13%
Personnel expenditures include salary, Social Security and Medicare matching contributions, health
care, and contributions to employee retirement accounts. The District's strategy is to attract and retain
qualified individuals with the skill sets required to design, manage, and maintain Bexar Metro's
specialized public safety critical networks and equipment. The FY2021 budget personnel line item will
decrease by 3.92 percent to $3,040,000 compared to the previous budget year. The FY2021 personnel
line item includes a modest allocation for merit and incentives for skills -based certifications directly
supporting job responsibilities.
OPERATIONS AND TECHNOLOGY
Operations and Technology (Operations) expenditures include recurring services directly related to the
ongoing operations and maintenance of the 9 -1 -1 system and other mission critical systems, to include
engineering services, contingency measures, management of geospatial and tabular databases used
to route 9 -1 -1 calls, and training programs. Total expenditures for Operations and Technology projected
to increase by just over five percent to $8,383,746 in FY2021.
ESINet/Next Generation Core Services: In 2019, the district selected AT &T to provide Next
Generation Core Services (NGCS) via interconnection to a highly available, fault tolerant,
geographically diverse nationwide platform. The project, originally scheduled to launch in the
6
FY2020 budget cycle, was delayed due to changes in the project scope. AT&T and the district
were able to finalize the changes earlier this year and a final service agreement was executed
in late February. Several months of interconnection design, planning, and resource evaluation
are required prior to the first phases of implementation and testing in second quarter FY2021.
This transition from the current legacy digital 9 -1 -1 infrastructure to a feature -rich, IP -based Next
Generation 9 -1 -1 (NG9 -1 -1) environment will not only eliminate the single point of failure within
the current selective routing network, but will also provide enhanced on- demand geospatial
routing of 9 -1 -1 calls utilizing the district's spatially accurate digital map.
Cyber and Network Security: In 2020, staff completed the first phase of a multi -year cyber
security and protection project, partially funded by a Federal 9 -1 -1 Grant administered by the
Commission on State Emergency Communications (CSEC). The first phase, in progress with
an anticipated June completion, includes the creation of a Network Security Operations Center
(NSOC) equipped with the tools necessary to quickly detect and mitigate security threats on
both the 9 -1 -1 and Quarry Run networks. Creation of a cyber security policy and training
curriculum for technical staff, end users, and ECC personnel is currently in progress. The
second phase, planned for fourth (4") quarter FY2021 post NGCS deployment, leverages the
NSOC equipment and lessons learned through policy development to fully evaluate the
vulnerability of the entire Next Generation 9 -1 -1 network, to include ESlnet interconnectivity
between the NGCS nationwide platform and the district's two Vesta 9 -1 -1 cores, connectivity to
premise equipment located at each ECC, and all network elements supporting critical
communications throughout the district.
Data lntearity /GeoWatial Operations: Data Integrity / Geospatial Operations is tasked with
ensuring the accuracy, reliability, and consistency of the tabular Master Street Address Guide
(MSAG) and Geographic Information Systems (GIS) data. This includes the maintenance and
technology - driven enhancements to our spatially accurate, high quality digital base map used
by public safety to quickly help identify a caller's location and, in the Next Generation
environment, route 9 -1 -1 calls to the appropriate ECC. This transition from legacy tabular routing
requires additional feature sets and changes in processes to ensure data integrity is maintained
throughout the transition life cycle. Moreover, continued evolution in technology and wireless
accuracy mandates, such as recent changes in wireless vertical accuracy requirements, will
require a new focus on elevations and indoor mapping. The Fifth Report and Order, adopted by
the FCC in November 2019, requires wireless service providers to deploy z -axis technologies in
the top twenty -five statistical areas by April 3, 2021. The San Antonio statistical area is twenty -
fifth on the list of mandated deployments. A multi - faceted approach is required to address the
technical, geospatial, and training requirements necessary for the telecommunicator to derive
an accurate, dispatchable location based on the vertical data provided by the wireless carriers.
The purchase of oblique aerial photography will facilitate identification of multi -story buildings
and points of interest over three stories in height, with a focus on high -risk facilities, such as
schools and other public venues, is included in the proposed budget.
Education and Training: The 9 -1 -1 telecommunicator is the first person on the scene of an
emergency. Our goal is to ensure these first responders have the skills and tools required to
expedite a quality response. The District's Education and Training Program continues to expand
with additional classes on Texas Commission on Law Enforcement (TCOLE) mandated
TCIC /NCIC, TLETS and Spanish for Telecommunicators. On average, forty (40) classroom -
based training opportunities are offered annually at no cost to ECC personnel. Educational
content includes instruction in Homeland Security, Emergency Medical Dispatch (EMD), Law
Enforcement Communications, Fire Communications, School Violence, Family Violence, and
Suicide Intervention. Instruction on Vesta 9 -1 -1 equipment and Regional Emergency Alert
Network (REAN) operations are also offered. Scholarships are also extended to those
telecommunicators unable to attend a district sponsored class due to scheduling constraints or
a requirement for subject matter not offered in the district's curriculum. Overall, training contact
hours are up 58 percent to 6,187 hours when compared to program expansion in 2017. A budget
increase of 6.54 percent is proposed to further increase training opportunities, with a focus on
state - mandated cyber security awareness, human trafficking, and well -being seminars to
combat the physical, mental, and emotional fatigue often experienced by ECC personnel.
FACILITIES
The Facilities budget includes costs associated with the maintenance of the district's Saddletree Court
and Quarry Run facilities, to include utilities, infrastructure, grounds maintenance and other related
services. The facility services budget is proposed to increase by 2.71 percent to $1,778,706 in this
budget cycle. The increase is partially attributed to increased custodial expenses resulting from
expanded building tenancy at Quarry Run and a new facilities services maintenance contract to provide
the district's Facility Services Department with 24x7x365 support in the management, oversight, and
maintenance of critical power, water, and HVAC building systems.
CAPITAL EXPENDITURES
Capital expenditures in the amount of $2,209,866 will underwrite the following mission critical and facility
capital improvement projects in the upcoming fiscal year:
• 9 -1 -1 Network Core Upgrade: Enhancement to the Vesta 9 -1 -1 core network architecture and
host -to -host umbilical connections between the Vesta 9 -1 -1 control systems at Quarry Run and
Brooks City Base. This initiative, Project Nexus, will not only provide a greater level of
redundancy for our current network through the addition of a third, physically and logically
diverse network, but also establishes the platform necessary to support the robust host -to -host
network core required for the planned 9 -1 -1 system upgrade in 2025. While important in the
near term to provide a third level of redundant connectivity between the two primary and
secondary host systems, it also provides a tertiary level of diversity and redundancy supporting
simultaneous, same core system 9 -1 -1 operations at Brooks City Base and Quarry Run for the
San Antonio Police Department and the San Antonio Fire Department.
ECC Uparades: To combat the explosive growth in their respective jurisdictions, both the
Guadalupe County Sheriffs Office and Comal County Sheriff's Office have building expansion
projects underway to increase the operational space and capabilities of their ECCs. Funds are
allocated for the installation of one additional Vesta 9 -1 -1 call- handling workstation at each
location, plus installation of the power and data infrastructure required for on premise
connectivity and interconnection to the district's 9 -1 -1 core network.
• Catalyst Radio Expansion: The project includes the placement of additional gateways and
multiband (VHF, 700Mhz) radios at the respective Sheriffs Departments in Comal and
Guadalupe Counties, expansion of current 800Mhz resources at the Hylions Tower Site, and
reallocation of radio resources at Quarry Run. Collectively, these radio infrastructure and
capacity upgrades will greatly enhance the district's ability to provide critical back -up public
safety radio communications for any ECC required to relocate to Quarry Run in response to an
emergent event adversely affecting their operations.
• Saddletree Headquarters Remodel i Phase ll): Conversion of former training and operational
areas at Saddletree Court to multi -use meeting space.
Quarry Run Regional Facility: The Quarry Run Regional Operations Center will enter its fourth
year of operations in June 2020. To ensure operational readiness and support of critical 9 -1 -1
data center, and building systems. two capital replacements are planned for this budget year.
The battery bank on the building A -Side UPS will be replaced. The Facility Management System
(FMS) monitoring critical power, HVAC, and other building systems will be upgraded as well.
8
• Vehicle Replacement: Funds to replace a 2014 general fleet vehicle with a comparable,
equivalent -sized sports utility vehicle.
Capital Reserves: Capital Reserve funds are encumbered for future projects and equipment
purchases.
• The FY2021 budget includes a transfer of $1,250,000 to the capital reserve accounts.
• These encumbered accounts are used to fund:
■ 9 -1 -1 network and call handling equipment upgrades and replacement
■ 9 -1 -1 network enhancements to improve redundancy and diversity
■ Facility mechanical and infrastructure upgrades
■ Information Technology (IT) equipment replacement
• Due to the rapid evolution in public safety technologies and projected five (5) year life
cycle of critical equipment, a major 9 -1 -1 equipment refresh, scheduled for FY2025, will
require an estimated expenditure of $14,500,000 from the capital reserve account.
FISCAL YEAR 2021
CAPITAL EXPENDITURES
TRANSFER TO CAPITAL RESERVES
56.56%
QUARRY RUN FACILITY
10.63%
3AOOLETREE
—J F�1{4LITY
IT /NETWORK 2.n%
sYSTEMS
5.92% MISSION CRITICAL
coMMUNKAnoNS
18.43%
SUMMARY
Legacy technologies have served Bexar Metro well over the past thirty -two years, but continued
advancements in communications technologies to meet the public's expectation of summoning
emergency assistance regardless of device type or technology requires Bexar Metro to keep abreast of
advances in technology and ensure the 9 -1 -1 system evolves with, and in some cases is protected
against, technological changes. This budget provides the resources necessary for Bexar Metro to
provide a level of service not only expected — but deserved - by the citizens, participating jurisdictions,
and ECCs served by the district.
The Fiscal Year 2021 Financial Plan and Budget, totaling $16,083,320 is sufficient to fund all projected
program expenditures for the fiscal year. The plan includes $13,873,454 for Operations & Maintenance
and $2,209,866 for Capital Improvements. The figures presented reflect a net decrease of $651,033,
or 3.89 percent, in comparison to the Fiscal Year 2020 Adopted Budget.
This budget matches projected revenue and expense as required by Texas law. To ensure
responsiveness and operational flexibility, the Executive Director may authorize the transfer of funds
among budget line items if the overall annual budget amount remains unchanged.
WIRELINE FEES
$
4,094,389
$ 4,259,859
$ 3,843,658
$ 3,716,496
WIRELESS FEES
$
11,111,677
S 11,200,000
$ 11,513,638
$ 11,343,486
INTEREST
$
275,325
$ 228,516
$ 274,111
$ 227,016
DATA CENTER LEASES
$
221,600
$ 297,600
$ 297,600
$ 326,400
TENANT LEASES
$
-
$
$ -
$ 121,522
MISCELLANEOUS
$
12,006
$ 14,900
$ 177,025
$ 123,400
TOTAL REVENUE $ 15,714,996 $ 16,000,875 $ 18,108,032 S 15,858,320
RESERVE TRANSFER $ 1.012.645 c S 225.000
TOTAL AVAILA13LE FUNDS S 15.714.996 $ 17 013,520 $ 16,106,032 $ 16.083.320
PERSONNEL
$
2,768,749
$ 3,164,046
S 3,086,828
$ 3,040,000
OPERATIONS & TECHNOLOGY
$
3,247,719
$ 7,936,782
$ 4.945,756
$ 8,383,748
FACILITIES
$
1,447,364
$ 1,731,725
$ 1,126,842
$ 1,778,706
EDUCATION & TRAINING
$
151,902
$ 160,500
$ 138,500
$ 171,000
CONTINGENCIES
S
250.000
S 250.000
S 250.000
$ 500.000
TOTAL O&M $ 7,865,754 $ 13,243,053 $ 9,547,926 $ 13,873,454
ECG UPGRADES
$
(2,457,866) $
20,000
$
20,000
$
100.000
SADDLETREE FACILITY
$
204,108
S 115,000
$
122,000
$
60,100
VEHICLES
$
-
$
$
-
$
40,000
MISSION CRITICAL COMMUNICATIONS
$
109,968
$ 535,000
$
358,027
$
407,266
MINETWORK SYSTEMS
$
231,389
$ $78,800
$
728,800
$
117,500
QUARRY RUN FACILITY
$
1,425,581
$ 7,500
$
-
$
235,000
TRANSFER TO CAPITAL RESERVES
$
2,335,000
$ 1,935,000
$
1,935,000
$
1,250,000
INCREASE (DECREASE IN RESERVE)
c
s
-
TOTAL CAPITAL EXPENSE S 118481161 S 3,491,300 $ 3,163,827 $ 2,209,866
TOTAL EXPENSE S 9.713.914 S 16.734.353 $ 32,711,753 $ 16.083.320
10
Bexar Metro 9 -1 -1 Network
Proposed Fiscal Year 2021 Budget
Rpvani is
Wireline Service Fees
$
3,716,496
Wireless Service Fees
$
11,343,486
Interest Earned
$
227,016
Data Center Revenue
$
326,400
Tenant Revenue
$
121,522
Miscellaneous Revenue
$
123,400
Transfer from Reserves
5
225.000
Total Available Funds
$
16,083,320
Proposed Fiscal Year 2021 Operations & Maintenance
Expense
Personnel $ 3,040,000
Operations & Technology $ 8,383,748
Facilities $ 1,778,706
Education & Training $ 171,000
Contingencies 5 500.000
Total O &M Expense $ 13,873,454
Proposed Fiscal Year 2021 Capital Budget
ECC Upgrades
$
100,000
Saddletree Facility
$
60,100
Vehicles
$
40,000
Mission Critical Communications $
407,266
IT /Network Systems
$
117,500
Quarry Run Facility
$
235,000
Transfer to Capital Reserves
$
1.250.000
Total Capital Expense $ 2,209,866
Total Fiscal Year 2021 Budget S 16.083.320
BEXAR METRO 9 -1 -1 NETWORK
Approved by the Bexar Metro board of directors this Twenty -First Day of May 2020.
By: ,x. c `rte �`
Name: fames C. Hasslocher
Title: Chairman
11