Loading...
08-02-2019 Special Budget Agenda with Backup       SCHERTZ CITY COUNCIL CITY COUNCIL MID-BUDGET RETREAT WORKSHOP August 2, 2019                                     COMMUNITY CENTER 1400 SCHERTZ PARKWAY BUILDING #3 SCHERTZ, TEXAS 78154    AGENDA FRIDAY, AUGUST 2, 2019 FROM 8:30 A.M. to 2:00 P.M.        Call to Order (General Comments)   Welcome/Overview  Discussion and direction regarding mid-budget preparations, including but not limited to City Policies and Capital Improvement Program. (M. Browne) Presentation and discussion regarding the recent Citizen Survey. (M. Browne/S. Gonzalez)   Adjournment   CERTIFICATION I, BRENDA DENNIS, CITY SECRETARY OF THE CITY OF SCHERTZ, TEXAS, DO HEREBY CERTIFY THAT THE ABOVE AGENDA WAS PREPARED AND POSTED ON THE OFFICIAL BULLETIN BOARDS ON THIS THE 26th DAY OF JULY 2019 AT 4:30 P.M., WHICH IS A PLACE READILY ACCESSIBLE TO THE PUBLIC AT ALL TIMES AND THAT SAID NOTICE WAS POSTED IN ACCORDANCE WITH CHAPTER 551, TEXAS GOVERNMENT CODE.    Brenda Dennis   I CERTIFY THAT THE ATTACHED NOTICE AND AGENDA OF ITEMS TO BE CONSIDERED BY THE CITY COUNCIL WAS REMOVED BY ME FROM THE OFFICIAL BULLETIN BOARD ON _____DAY OF _______________, 2019. TITLE: ______________ This facility is accessible in accordance with the Americans with Disabilities Act. Handicapped parking spaces are available. If you require special assistance or have a request for sign interpretative services or other services, please call 210-619-1030.    COUNCIL COMMITTEE AND LIAISON ASSIGNMENTS     August 2, 2019  City Council Agenda                                 Page 1         Mayor Carpenter Main Street Committee Councilmember Scagliola – Place 5 Interview Committee for Boards and Commissions - Alternate Hal Baldwin Scholarship Committee Schertz-Seguin Local Government Corporation Cibolo Valley Local Government Corporation - Alternate Councilmember Davis– Place 1 Audit Committee Schertz Housing Authority Board Interview Committee for Boards and Commissions Main Street Committee – Chair TIRZ II Board Councilmember Gutierrez – Place 2 Audit Committee Investment Advisory Committee Interview Committee for Boards and Commissions   Councilmember Larson – Place 3 Main Street Committee – Vice Chair   Councilmember Edwards – Place 4 Interview Committee for Boards and Commissions Cibolo Valley Local Government Corporation Main Street Committee Councilmember Heyward – Place 6 Schertz Animal Services Advisory Commission Investment Advisory Committee Councilmember Brown – Place 7 Audit Committee Schertz-Seguin Local Government Corporation - Alternate    August 2, 2019  City Council Agenda                                 Page 2     Class & Comp Study Employee Meetings Meeting Overview Study Goals / Objectives Study Methodology Market Position Benefit Analysis Position & Cost Summary New Pay Plan & Structure Implementation Plan 2 Study Goal / Objectives Goal Provide the foundation for an appropriate classification and compensation system and pay plan based on current compensation levels for peer and competitor employers (both public & private). Objectives 1) conduct job analysis of included City classifications; 2) gather salary and compensation data from similar/competitor organizations; 3) develop a revised classification plan; 4) provide a Benefits Analysis and, 5) develop a revised compensation and pay 3 Study Methodology 4 The study methodology included: collection of current City budget, personnel, and organizational background information; development, distribution, collection, and analysis of Job Profile Questionnaires©; identification and selection of comparable agencies for the market salary survey; identification of classification benchmarks; analysis with recommendations concerning the relative ranking of City positions to develop a classification plan that will ensure internal equity; and a salary/wage survey and analysis. Study Methodology 5 JPQ Evaluation of City classifications in order to assign positions to an appropriate pay grade. Available to all employees (with regularly scheduled hours) Response: 297 / 342 potential respondents for a response rate of 86.8% JPQ asked employees to rank their job in each of the above areas and provide written comments about their tasks in each area. Supervisors reviewed/approved. Based on this information, each job class was evaluated by MAG’s unique Job Evaluation System, which established the relative ranking of positions within the compensation system Study Methodology 6 Markey Salary Survey Benchmark Organizations competing with the City for labor talent; geographically situated; structured similarly to the City, or providing similar types of services; attractive to the City for one reason or another Benchmark Positions 50 positions Chosen to reflect a cross section of the types, levels and organizational areas within the City. The titles were considered to be representative of the various functional areas within the various work areas/units. It is important to note that the market study serves as an indicator of market trends and was used to create the pay plan framework, but the internal job analysis is the most critical element in determining pay grade assignment. Market Position 7 Current Generally paying at about the 35th percentile Proposed 47th percentile Financial constraints Benefit Analysis 8 The report includes a comparative benefit analysis, but does not provide recommendations for changes to benefits. Comprehensive benefit offerings appear to be competitive overall. City is in line with recent BLS report - total benefits account for 37.7% of compensation of local government employees (national average) Given City’s financial constraints, staff recommended that all budgeted and available funds for Class & Comp implementation be allocated to adjusting wages. Position Summary 9 # of Positions reviewed: 368 # Adjusted To Minimum: 140 # Adjusted Toward Market: 241 # Not Adjusted: 86 Cost Summary 10 Current Payroll $18,721,085 Proposed Payroll plus FICA $19,957,310 % Change in Total Payroll 6.60% Cost to Implement Study $1,236,225 FY 18/19 Budget Review Tax rate went from 0.4910 to 0.5146 Equated to $1.4 million in additional revenue (of which $570,000 tax property raised from new property added to tax rolls) $1.2 million to M&O $200,000 to I&S Year over year base budget increase for General Fund: $2.1 million 11 FY 18/19 Budget Review Approved tax increase allowed funding for: Key maintenance areas (streets, parks,facilities) - $705K Expanded program items that increase efficiencies and items that directly impact our residents – $495K It was critical to demonstrate progress on these items 12 FY 18/19 Budget Review Status of expanded programs – General Fund (with two months to go): Inspections 2 Building Inspectors – Complete Truck Mounts for Inspectors – Complete Planning Tablets for Commissioners – Complete Tablets for Staff – Complete Agenda Software – Complete Event Facilities Uplighting – Complete Security Cameras – Complete Cleaning Contract (Community Center) – In process 13 FY 18/19 Budget Review Status of expanded programs – General Fund (with two months to go): Engineering Suite of Standardized Contracts – Complete Surface Pro for Inspectors – Complete Bluebeam Software –Complete Police Paid Academy Program – Complete Student Resource Officer – Complete 14 FY 18/19 Budget Review Status of expanded programs – General Fund (with two months to go): Parks Dodgeball League – Scheduled for August 2019 Kickball League – Complete Daddy/Daughter Dance –Complete Parks Program Guide –Complete Senior Center Parking Lot – In design Facilities Cleaning Contract Expansion – Complete Licensed HVAC Technician – Interviews being held 15 FY 18/19 Budget Review Status of expanded programs – General Fund (with two months to go): HR Compensation Study – Study to start September 2019 Driver's License Check Program – Complete Police Quarterly Drug Screening – Drafted Policy Library Take online payments – Complete Fund Library Material at 15% of Library Budget – Complete 16 FY 18/19 Budget Review Items Funded with Debt Service Issuance: 212 Aerial Ladder Platform – In process, Council approved bond sale July 2019 17 Street Preservation and Maintenance (SPAM) The City has been working toward a three- prong approach to streets that is sustainable Routine Maintenance Street Preservation Rehabilitation/Reconstruction 18 SPAM: Where We Are Portion from General Fund to Address Routine Maintenance and Preservation $360,000 ($235,000 from tax increase and $125,000 from prior funding level) $360,000 in Routine Maintenance and Preservation divided amongst: Street materials – routine maintenance - crackseal pothole/patching ($75,000) Outsourced street maintenance Preservation – new top surface ($200,000) Routine maintenance/preservation/sidewalks – miscellaneous/contingency ($10,000) Sidewalk maintenance and construction ($75,000) 19 Funding Levels – Streets Desirable/Ideal annual approximate amounts: Routine Maintenance ($200,000) Pavement Preservation ($1 million) Rehab/Reconstruction ($4 million) While these are desirable amounts, we are not there yet 20 What About Reconstruction/Rehabilitation? We haven’t built in recurring funds for reconstruction/rehabilitation yet Currently we’re using bond funds and excess reserve funds $6 million in bond funding $2.7 million excess reserves 21 So We Have $8.7 Million But, we have used: $400,000 for design $100,000 marked for PCI Update Leaving $8.2 million 22 SPAM Construction Project List FY 18/19 23 SPAM Construction Project List FY 18/19 Northcliffe (Castle Hill, Sherwin, Whisper Cove, Angels, Mayfair, Portage, Northern Heights, Meadow Head, Cherry Tree, Brookhead, Tiffany, Crestwood, Wedgewood) – curb and gutter replacement, reclamation, and overlay Greenfield Village – chip seal Portions of Randolph and Curtiss – chip seal Deer Haven (Fawn, Antler, and Deer Run) – chip seal Lone Oak (Cloverleaf, Valley Oak, Round Tree, Meadow, Arrowhead, Forest Way, Green Tree, Oakdale) – chip seal The Estates at Wilson’s Preserve (Adeline, Gwendolyn, Hiram, Natalie, Chloe, Keanna, Sophie Marie) – chip seal Schertz Parkway (Maske to Woodland Oaks) – reconstruct Tri-County Parkway (I-35 to Corridor Parkway) - reconstruct Live Oak (Schertz Parkway to FM 3009) – chip seal Schertz Parkway (Live Oak to Beck ) – 4” mill and overlay Portion of Randolph– reconstruct 24 SPAM Construction Project Status: Put out to bid, but no bids received Evaluating and plan to re-bid in near future Estimated $3.5 to $4 million Leaves $4.2 to $4.7 million for next group of projects, but after that...? 25 Selection Criteria for Future Projects PCI Data Targeted range for Preservation Completes a neighborhood Low PCI for Rehabilitation/Reconstruction Development Activity Higher traffic volumes causing pavement distress New development proposed that could overload street Complaints Additional Capacity Selection New development proposed that overloads transportation network New development provides partnering opportunities Area growth has caused congestion issues (complaints) 26 Future SPAM CIP Development Process As noted above, the first step is to identify projects Then preliminarily estimate the costs of those projects while at the same time, Identify funding sources and amounts per year, which lets us Draw cut lines by year Doing design early helps us refine the costs 27 Future SPAM CIP Development Process Includes Preservation, Rehabilitation/Reconstruction, Added Capacity Design and Added Capacity Construction. Cut Line (in red) is drawn at just over $4,700,000 (so if costs are higher line(s) will move up) which is the amount allocated from multiple sources. No Added Capacity Construction is proposed for funding (but if roadway impact fees are available, they could be used for this). 28 Preservation List PCI Study Update ($100,000) Aviation Heights subdivision ($450,000) Mesa Oak subdivision ($50,000) Dove Meadows/Silvertree subdivisions ($35,000) Dove Meadows (other side of channel) ($90,000) Schertz Forest subdivision ($90,000) Val Verde ($90,000) Westland Park ($50,000) Parkland Village ($124,000) Northcliffe Country Club Estates ($90,000) Fairways at Scenic Hills ($115,000) Ashley Place ($260,000) Savannah Square ($185,000) Oak Forest ($175,000) Elbel ($240,000) Schertz Parkway, Woodland Oaks to I-35 ($800,000) 29 ($1,904,000) Rehabilitation/Reconstruction List Lindbergh, Main to Exchange ($300,000) Segment of Cherry Tree ($200,000) Segment of Tri-County Parkway ($500,000) Graytown Rd Design $100,000 Boenig Dr Design $132,700 Graytown Rd construction $1,000,000 Boenig Dr construction $1,327,300 Old Wiederstein Rd ($3,500,000) Schaefer Rd (west of FM 1518) ($322,000) Lower Seguin Rd (west of FM 1518) ($3,700,000) Doerr Lane ($2,500,000) Lookout Rd ($1,950,000) Wiederstein Rd, west of Schertz Parkway ($580,000) Red Iron ($700,000) Guada Coma Dr ($1,290,000) 30 ($1,232,700) Added Capacity List (Design) FM 3009/FM 78 crossing design*$200,000 Tri-County Parkway extension design $800,000 Wiederstein Rd extension (north of I-35) design $400,000 Red Iron extension design $180,000 Four Oaks Ln extension $195,000 Live Oak Rd extension $100,000 Maske Rd $240,000 Eckhardt Rd $325,000 Schwab Rd $60,000 Scenic Lake $400,000 FM 78 FM 1518 (north of FM 78) *CC approved Resolution to request TxDOT assistance 31 ($1,580,000) Added Capacity List (Construction)* Tri-County Parkway extension ($8,800,000) Wiederstein Rd extension (north of I-35) ($3,500,000) Red Iron extension ($1,500,000) Four Oaks Ln extension ($1,800,000) Live Oak Rd extension ($1,000,000) Maske Rd ($2,400,000) Eckhardt Rd ($3,000,000) Schwab Rd ($600,000) Scenic Lake ($3,800,000) FM 78 FM 1518 (north of FM 78) *Total construction costs could be reduced by grants, impact fees...but may create need for utility extensions 32 Future Funding Don’t know where, don't know when 33 Expanded FY 18/19 Sidewalk Program Update $75,000 per year Originally part of SPAM funding source Funded now as separate line item Sidewalk Maintenance and Construction Spot Repairs – Starting in August 2019 ~7,500 Sq ft with ADA ramps High priority missing sidewalk projects: Columbia/Scenic Links Elbel 34 FY 19/20 Sidewalk Plan Sidewalk Survey Spot Repairs ~7500 Sq ft with ADA ramps 2973 Winding Trail – Riata – Fair 10’ x 8’ 5457 Storm King – Northcliffe – poor 4’ x6’ 1017 Williamsburg – poor 2973 Winding Way – poor High Priority Missing Sidewalk projects: Westchester Borgfeld Cherry Tree 38 Drainage Maintenance Projects FY 18/19 •Hidden Grove/Greenridge ($400k) •Installation of (2) 48” drainage lines underground •New trench drain across street •East Dietz Creek ($465K) •Desilting from Borgfeld Rd. to Dietz Rd. 39 Drainage Maintenance Projects FY 19/20 •Projects designed and bid in FY 18/19 but funds were not available •Construction to be funded with Excess Reserves (approx.$1 Million available) •Castle Hills ($272K) •Colonies Ditch ($183K) •Schaefer Road ($41K) •Osage Avenue ($140K) •Dietz Road ($125K) 40 FY18/19 & FY 19/20 Drainage Maintenance Projects Drainage Maintenance Projects Going Forward West Dietz Creek Drainage Channel ($361K) Kramer Farms Drainage Channel ($560K) Amazon Drainage Channel ($315K) Doerr Ln. Drainage Channel ($315K) Station #2 Drainage Channel ($600K) 42 Drainage Maintenance Projects Going Forward 43 Future Funding Don’t know where, don't know when 44 Sources of Parks Funding Recurring General Fund Parkland Dedication Funds Bond Funds 45 Current Year Parks Maintenance Plan 46 Priority Project Cost Status Estimated Completion Fund FY 18-19 1Playground Safety Surfacing Replacement $50,000Completed Maintenance Funds 2Pickrell Park Basketball Goals $5,00025% Completion 8/31/2019Maintenance Funds 3Wendy Swan Pool Grounding & Bonding $4,277Completed Base Pool Budget 4Soccer Complex Well Pump Repair $5,000Completed Maintenance Funds 5Playscape Wall Repair $3,500Completed Maintenance Funds 6Replace water fountains $10,00075% Completion 8/31/2019Maintenance Funds 7Oak Street Restroom Remodel $3,500 9/30/2019Maintenance Funds 8Oak Street BBQ Pit Replacement $75025% Completion 8/31/2019Base Budget 9Ashley Park Restroom Remodel $7,500Completed 7/31/2019Maintenance Funds 10Ashley Park Playscape & Swing Replacement $51,320Completed Maintenance Funds 11Ashley Park Accessibility $5,795Completed Maintenance Funds 12Ashley Park Basketball Court Reconstruction $42,625Completed Maintenance Funds 13Ashley Park Gaga Ball Pit $1,000Completed 7/31/2019Base Budget 14Pickrell Park Picnic Tables $10,000Completed Maintenance Funds 15Wendy Swan Pool Filtration $1,975Completed Base Pool Budget 16Pickrell Buildings Stucco & Stone Repair $5,00050% Completion 8/31/2019Maintenance Funds 17Pickrell Stone Monument Engraving $2,100Completed Maintenance Funds 18Pickrell Buildings Painting Project $3,90025% Completion 8/31/2019Maintenance Funds 19Crescent Bend Nature Park Sign repairs $1,00025% Completion 9/14/2019Base Budget 20Veteran's Memorial Engraving Project $16,08925% Completion 9/30/2019Maintenance Funds 21Campus Landscaping & Irrigation Repairs $10,000Completed Base Budget 23Pickrell Pool Filtration Re-Plumbing $5,420Completed Base Pool Budget 24Thulemeyer Park Phase I $15,00025% Completion 9/30/2019Maintenance Funds 25Senior Center Parking Lot Project $50,000Site Plan Street Materials 26Gutierrez Sidewalk Project $7,000Completed Public Works Project 27Stone Monument Signs Installed $10,00075% Completion Park Fund 28Senior Center Garden Pergola & Seating Area $18,000 Senior Center Fund 29Community Playscape Restroom Addition $167,000 Park Fund 30Heritage Oaks Playscape Addition (Grant)$76,058Ordered Grant/CO Bonds Maintenance Funds $236,329 Base Budget $81,422 Senior Center Fund $18,000 Park Fund $177,000 Bond Funds $76,058 TOTAL $588,809 Next Year Parks Maintenance Plan 47 Future Years Parks Maintenance Plan 48 Operations Services Maintenance Services Responsive Services Preventative Maintenance Scheduled Maintenance Corrective Maintenance Emergency Services Capital Improvement Projects Facilities Services Program FY 18/19 Expanded Facilities Program 50 Building Cost Status FY 18-19 Animal Adoption Center, Big Ass Fan $ 24,000.00 complete Fire Station 1, Flooring $ 4,400.00 complete Veteran Memorial ADA Ramp $ 2,000.00 complete Library, Window Tinting $ 40,000.00 complete Police Department, Gate $ 36,000.00 complete Civic Center, BBR Air Wall Removal $ 5,000.00 complete Wendy Swan Pool, Bonding and Grounding $ 6,000.00 complete Animal Adoption Center, New Floor (emerging rqmt )$ 60,000.00 complete Fire Station 1, Coat Room Enclosure (emerging rqmt )$ 12,000.00 complete Expanded Equipment Maintenance (emergency repairs)$ 26,600.00 complete Total $ 216,000.00 HBMC , Exterior Paint and Repair $ 55,000.00 not comp * Remaining FY18-19 Expanded Program to be applied to HBMC Painting to buy requirement for FY20 (~$19,000) Total Expanded Projects FY18-19 $ 271,000.00 FY 18/19 Facilities Funding 51 11% 6% 57% 26% Bond HOT Funds Facility Other Dept $259,751.16 $28,566.35$115,705.00 $48,280.00 Total: $420,900.00 FY 18/19 Facilities Project List 52 Building Cost Status FY 18-19 ALL FACILITIES, LED lighting $ 10,000.00 complete City Hall, Pickrell Pool, Garden City Water Tower, Roofing $ 50,000.00 complete Kramer House, Exterior Paint $ 20,000.00 complete Animal Adoption Center, New Floor $ 60,000.00 complete Animal Adoption Center, Big Ass Fan $ 24,000.00 complete Aquatic Center, Replace Shower Valves and Tile Repair $ 10,000.00 complete Kramer House, Replace Fence $ 9,000.00 complete Playscape, Restroom Building Pad $ 16,000.00 complete Fire Station 2, Gate Repair $ 1,500.00 complete Fire Station 1, Flooring $ 4,400.00 complete Temp Fire Station 3, Set up $ 3,000.00 complete Veteran Memorial ADA Ramp $ 2,000.00 complete Library, Window Tinting $ 40,000.00 complete Police Department, Gate $ 36,000.00 complete Civic Center Air Wall Maintenance $ 3,000.00 complete Admin Bld #2, Frost Door Glass $ 1,000.00 complete Civic Center, BBR Air Wall Removal $ 5,000.00 complete Live Oak Water Tower, IT Switch cage $ 6,000.00 complete City Hall, Add Security Light $ 1,500.00 complete Fire Station 3, Fix Overhead Door $ 1,000.00 complete FY 18/19 Facilities Project List 53 Building Cost Status FY 18-19 Civic Center, BBR Touch Up Paint $ 1,000.00 complete Kramer House, Restroom Repair $ 1,000.00 complete Bld 9, Saftey Paint Exterior Steps $ 1,000.00 complete Fire Station 1, Coat Room Enclosure $ 12,000.00 complete Wendy Swan Pool, Bonding and Grounding $ 6,000.00 complete Aquatic Center, in Pool Lighting $ 6,000.00 in process Library, Carpet at Entrance $ 2,500.00 in process Fire Station 2, Shower and Restroom Floor Repair $ 11,000.00 in process HBMC , Exterior Paint and Repair $ 55,000.00 pending Old Radio Tower, Removal $ 9,000.00 pending Bld 7 EMS 1, Training Room Refinish $ 8,000.00 pending Police Department, Coumpter Room Closet New Door $ 5,000.00 pending $ 420,900.00 Future Years Expanded Facilities Plan 54 Building #Project Cost Estimate FY 19-20 6,7,8 Police, EMS, Fire, Restroom and Shower Repairs $ 75,000.00 1 City Hall, front counter remodel (3), and ADA access $ 138,000.00 6 Police, Flooring $ 12,000.00 Total:$ 225,000.00 FY 20-21 3 Community Center, Interior refinish $ 20,000.00 5 Civic Center Floor Repair and replacement $ 30,000.00 5 Civic Center Air Wall Recover $ 22,000.00 10 CP Bld #2 Public Works, secure gates $ 60,000.00 9 HBMC Bld #9 Purchasing, Drive Thru Window $ 19,000.00 11 CP Bld #1 Facilities, Fleet, Parks, interior upfit $ 45,000.00 28 CP 11 Police Storage, Interior upfit $ 22,000.00 Total:$ 218,000.00 FY 21-22 6 HBMC Bld #6 Police Department, Gym Refinish $ 36,000.00 18 Library refinish room and add exhaust fan for restroom $ 15,000.00 **Preventative maintenance and Emerging Requirements $ 184,000.00 Total:$ 235,000.00 $ 937,000.00 Citizen Survey Discussion 55 Jason Morado with ETC Institute to present (on Council day) 2019 Property Values 2018 Taxable value $3,587,260,553 2019 Equivalent Taxable Value $3,633,157,557 2019 New Taxable Development +$128,088,116 2019 Adjusted Taxable Value $3,761,245,673 Difference between Adjusted Taxable Values $173,985,120 Tax Rate Effective:The tax rate which, on average, will keep the tax bill the same as the year prior. Rollback:The rate if exceeded allows citizens to initiate a rollback election. The results of this election can reduce the adopted tax rate back to the rollback rate. Current:The rate currently adopted by the City. Proposed Max:The maximum rate set at which the final adopted rate cannot exceed. Tax Rate Effective:$0.5057 Rollback:$0.5362 Current:$0.5146 Proposed Max:$0.5146 $0.01 is equal to $376,000 revenue or $23.30 on the average home Proposed budget assumes this rate Senate Bill 2 – 3.5% Cap Reduces maximum increase for the Maintenance & Operations Tax Rate Council can adopt from 8% to 3.5% No change in the Interest & Sinking Tax Rate calculation If Council goes over the new limit, there is an automatic election Senate Bill 2 – 3.5% Cap New terminology Effective Rate = No-New-Revenue Tax Rate Rollback Rate = Voter-Approval Tax Rate Senate Bill 2 – 3.5% Cap However, the City can “bank” the difference between the cap and the adopted rate for 3 years and use it to go over the cap without triggering an election M&O Effective Cap Adopted Bank Year 1 0.3437 0.3557 0.3557 0.0000 Year 2 0.3437 0.3557 0.3500 0.0057 Year 3 0.3437 0.3557 0.3614 -0.0057 Bank Balance 0.0000 Senate Bill 2 – 3.5% Cap If an election is called the City cannot lobby or post articles in the Magazine or website to explain the reasons behind the increase, just like voter approved bond M&O History Effective M&O Adopted M&O % Increased FY 2012-13 0.2955 0.2993 1.29% FY 2013-14 0.2892 0.301 4.08% FY 2014-15 0.294 0.3164 7.62% FY 2015-16 0.2969 0.3159 6.40% FY 2016-17 0.309 0.3168 2.52% FY 2017-18 0.3168 0.3248 2.53% FY 2018-19 0.3238 0.3497 8.00% FY 2019-20 0.3437 0.3496 1.72% Historic Tax Rates – M&O 0.3345 0.259 0.259 0.2842 0.2993 0.2993 0.2993 0.301 0.3164 0.3159 0.3168 0.3248 0.3497 0.3496 0.0000 0.0500 0.1000 0.1500 0.2000 0.2500 0.3000 0.3500 0.4000 Historic Tax Rates – I&S 0.0972 0.15 0.15 0.15 0.15 0.15 0.185 0.2006 0.181 0.1752 0.1743 0.1662 0.1649 0.165 0.0000 0.0500 0.1000 0.1500 0.2000 0.2500 Historic Tax Rates – Total M&O 0.3345 M&O 0.259 M&O 0.259 M&O 0.2842 M&O 0.2993 M&O 0.2993 M&O 0.2993 M&O 0.301 M&O 0.3164 M&O 0.3159 M&O 0.3168 M&O 0.3248 M&O 0.3497 M&O 0.3496 I&S 0.0972 I&S 0.15 I&S 0.15 I&S 0.15 I&S 0.15 I&S 0.185 I&S 0.2006 I&S 0.1964 I&S 0.181 I&S 0.1752 I&S 0.1743 I&S 0.1662 I&S 0.1649 I&S 0.165 0.0000 0.1000 0.2000 0.3000 0.4000 0.5000 0.6000 .5146 .5146 .4317 .4090 .4090 .4974 .4342 .4493 .4843 .4999 .4974 .4911 .4910.4911 FY 2019-20 City Tax Rate At $0.5146 Current Rate Existing Residents Average Tax Bill 2018 Tax Bill = $1,140 Avg Home Value $221,700 2019 Tax Bill = $1,200 Avg Home Value $233,200 Increase = $ 60* (increase of $21)** *This represents the increase of the tax bill on the average taxable home value, including new construction **This represents the increase of the tax bill on the average existing home FY 2019-20 City Tax Rate At $0.5057 Effective Rate Existing Residents Average Tax Bill 2018 Tax Bill = $1,140 Avg Home Value $221,700 2019 Tax Bill = $1,179 Avg Home Value $233,200 Increase = $ 39* *This represents the increase of the tax bill on the average taxable home value, including new construction FY 2019-20 City Tax Rate At $0.5362 Rollback Rate Existing Residents Average Tax Bill 2018 Tax Bill = $1,140 Avg Home Value $221,700 2019 Tax Bill = $1,250 Avg Home Value $233,200 Increase = $ 110* (increase of $79**) *This represents the increase of the tax bill on the average taxable home value, including new construction **This represents the increase of the tax bill on the average existing home Exemptions $0 $100,000,000 $200,000,000 $300,000,000 $400,000,000 $500,000,000 $600,000,000 $700,000,000 $800,000,000 2018 2019 Total Exemptions DVHS Other DV DVHS Exemptions 2018 2019 DVHS Exemptions $305,265,000 $358,480,000 Increase $63,880,000 $53,215,000 Growth 26.5%17.4% Taxes Exempt from DVHS $1,570,000 $1,845,000 State Relief Program ($200,000)($300,000) Tax Rate w/No DVHS $0.4759 $0.4735 City Budgets – General Fund 0 5,000,000 10,000,000 15,000,000 20,000,000 25,000,000 30,000,000 35,000,000 40,000,000 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Final General Fund Budgets Proposed FY 2019-20 Budget General Fund Proposed Budget Increase $981,728 or 2.9% Non Personnel Budgets decrease 2.5% due to fewer capital purchases and the one time expenses for Permit Software Personnel Budgets increase 6.1% to act on the Class & Comp Study, Merit, insurance, add 9 positions, and updating the holiday pay policy Budget Per Capita 0 100 200 300 400 500 600 700 800 900 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Est 2019 Est 2020 Revenue Per Capita Expenditures Per Capita Court Fines $0 $200,000 $400,000 $600,000 $800,000 $1,000,000 $1,200,000 $1,400,000 $1,600,000 Current Previous Sales Tax -2.6% 3.7% 13.0% 12.9% 21.0% 9.5% -2.3% 5.7% -0.5% 17.1% 1.4% 4.0% -5.0% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 YTD 2019 Proj 2020 Sales Tax Growth Permit $1,016,075 $1,638,900 $1,075,833 $1,320,630 $1,283,672 $1,369,000 $1,178,391 $2,304,765 $2,244,152 $1,540,460 $1,742,250 $0 $500,000 $1,000,000 $1,500,000 $2,000,000 $2,500,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 Est 2020 Budget 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 Est 2020 Budget Franchise $0 $500,000 $1,000,000 $1,500,000 $2,000,000 $2,500,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Budget Actual Fees $0 $500,000 $1,000,000 $1,500,000 $2,000,000 $2,500,000 $3,000,000 $3,500,000 $4,000,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Budget Actual Fees Without Plan Check $0 $500,000 $1,000,000 $1,500,000 $2,000,000 $2,500,000 $3,000,000 $3,500,000 $4,000,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Budget Actual Personnel $0 $5,000,000 $10,000,000 $15,000,000 $20,000,000 $25,000,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Budget Actual Operating $0 $2,000,000 $4,000,000 $6,000,000 $8,000,000 $10,000,000 $12,000,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Budget Actual Capital Outlay $0 $200,000 $400,000 $600,000 $800,000 $1,000,000 $1,200,000 $1,400,000 $1,600,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Budget Actual 2019 - 5 Year Forecast FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 Revenue $33,326,282 $34,446,195 $35,672,408 $36,747,077 $37,862,146 $39,019,197 Expense $32,604,499 $35,117,079 $35,854,773 $36,365,447 $37,795,618 $39,257,842 Capital Projects $4,000,000 Reserve Funding $721,783 ($4,670,884)($182,365)$381,630 $66,528 ($238,645) Fund Balance %45.8%30.4%28.3%28.8%27.7%26.0% FY 2019-20 Proposed Budget Cut Line Discussion 84 Expanded requests will be prioritized by items that: Improve level of service Increase efficiencies Are cost effective over long-term Positions will be prioritized based on staffing study results Class & Comp implementation – address hiring and focus on areas where there are retention issues Cut Line Discussion 85 Cut Line Discussion 86 Funded Current Rate $0.5146 Funded Effective Rate $.5057 Funded Rollback Rate $0.5362 All Expanded Requests Discussion 91 2019 Community Survey City of Schertz, Texas Presented by August 2019 More than 2,200,000 Persons Surveyed Since 2009 for more than 900 cities in 49 States A National Leader in Market Research for Local Governmental Organizations …helping City and county governments gather and use survey data to enhance organizational performance for more than 35 years 2 ETC Institute Agenda •Purpose and Methodology •Bottom Line Upfront •Major Findings •2 •Summary •Questions 3 •To objectively assess satisfaction among residents with the delivery of City services •To help determine priorities for the community •To measure trends from previous survey •To compare the City’s performance with other communities regionally and nationally Purpose 4 Methodology •Survey Description seven-page survey; included many of the same questions that were asked on 2016 survey 2nd Community Survey conducted for the City •Method of Administration by mail, online, & phone to a random sample of City residents each survey took approximately 15-20 minutes to complete •Sample size: 409 completed surveys demographics of survey respondents accurately reflects the actual population of the City •Confidence level: 95% •Margin of error: +/- 4.8% overall 5 Location of Survey Respondents 6 Good representation throughout the City Bottom Line Up Front 7 Residents Have a Very Positive Perception of the City 86% are satisfied with the overall quality of life in the City; only 2% are dissatisfied The City Is Moving in the Right Direction Satisfaction with City Services is Much Higher in Schertz Than Other Communities Schertz rated above the U.S. Average in 43 of 50 areas, and above the Texas Average in 42 of 50 areas Satisfaction with the Overall Quality of City Services rated 36% above the U.S. Average, and 38% above the Texas Average Satisfaction with Customer Service from City Employees rated 33% above the U.S. Average and 36% above the Texas Average Top Community Priorities: Traffic Road Repair/Maintenance/Expansion Planning for Rapid Growth Enforcing Codes and Ordinances Major Finding #1 Residents Have a Very Positive Perception of the City 8 86% of Residents Are Satisfied with the Overall Quality of Services Provided by the City, Compared to Only 3% Who Are Dissatisfied 9 Less Than 20% Are Dissatisfied with All Major Categories of City Services 10 Residents Feel Safe in the City 11 Overall Quality of Services Provided by the City of Schertz Legend Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 12 All Areas Are in Blue, Indicating That Residents in All Parts of the City Are Satisfied with the Overall Quality of City Services Major Finding #2 Satisfaction with City Services Is Much Higher in Schertz Than Other Communities 13 14Significantly Higher: Significantly Lower: 14 15Significantly Higher: Significantly Lower: 15 16Significantly Higher: Significantly Lower: 16 17Significantly Higher: Significantly Lower: 17 18Significantly Higher: Significantly Lower: 18 19Significantly Higher: Significantly Lower: 19 Major Finding #3 The City Is Moving in the Right Direction 20 21Significant Increases From 2016: Significant Decreases From 2016: 21 22Significant Increases From 2016: Significant Decreases From 2016: 22 23Significant Increases From 2016: Significant Decreases From 2016: 23 24Significant Increases From 2016: Significant Decreases From 2016: 24 25Significant Increases From 2016: Significant Decreases From 2016: 25 26Significant Increases From 2016: Significant Decreases From 2016: 26 Major Finding #4 Top Community Priorities 27 Biggest Issues Facing the City Over the Next Five Years: 1) Traffic, 2) Road Repair/Maintenance/Expansion, 3) Planning for Rapid Growth 28 29Overall Priorities: 29 30Public Works Priorities: 30 31Code Enforcement Priorities: 31 32Parks and Recreation Priorities: 32 Other Findings 33 34 35 36 37 Summary 38 Summary 39 Residents Have a Very Positive Perception of the City 86% are satisfied with the overall quality of life in the City; only 2% are dissatisfied The City Is Moving in the Right Direction Satisfaction with City Services is Much Higher in Schertz Than Other Communities Schertz rated above the U.S. Average in 43 of 50 areas, and above the Texas Average in 42 of 50 areas Satisfaction with the Overall Quality of City Services rated 36% above the U.S. Average, and 38% above the Texas Average Satisfaction with Customer Service from City Employees rated 33% above the U.S. Average and 36% above the Texas Average Top Community Priorities: Traffic Road Repair/Maintenance/Expansion Planning for Rapid Growth Enforcing Codes and Ordinances Questions? THANK YOU!! 40 …helping organizations make better decisions since 1982 Submitted to the City of Schertz, Texas: ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061 July 2019 ‘19 2019 Schertz Community Survey Appendix A – GIS Maps Interpreting GIS Maps Schertz, Texas The maps on the following pages show the mean ratings for several questions on the survey by Census Block Group. A Census Block Group is an area defined by the U.S Census Bureau, which is generally smaller than a zip code but larger than a neighborhood. When reading the maps, please use the following color scheme as a guide: • DARK/LIGHT BLUE shades indicate POSITIVE ratings. Shades of blue generally indicate satisfaction with a service, ratings of “excellent” or “good” and ratings of “very safe” or “safe.” • OFF-WHITE shades indicate NEUTRAL ratings. Shades of neutral generally indicate that residents thought the quality of service delivery is adequate. • ORANGE/RED shades indicate NEGATIVE ratings. Shades of orange/red generally indicate dissatisfaction with a service, ratings of “below average” or “poor” and ratings of “unsafe” or “very unsafe.” 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 1 Location of Survey Respondents 2019 City of Schertz Community Survey 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 2 Q1 01 How satisfied are you with: City parks and recreation programs 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 3 Q1 02 How satisfied are you with: City water and sewer services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 4 Q1 03 How satisfied are you with: Emergency medical services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 5 Q1 04 How satisfied are you with: Enforcement of city codes and ordinances 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 6 Q1 05 How satisfied are you with: Fire services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 7 Q1 06 How satisfied are you with: Library services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 8 Q1 07 How satisfied are you with: Management of stormwater runoff and flood prevention 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 9 Q1 08 How satisfied are you with: Municipal court services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 10 Q1 09 How satisfied are you with: Police services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 11 Q1 10 How satisfied are you with: Trash, recycling, and yard waste collection services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 12 Q1 11 How satisfied are you with: City communication with the public 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 13 Q1 12 How satisfied are you with: Customer service provided by City employees 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 14 Q1 13 How satisfied are you with: Animal Services (Animal Control, Adoption Center) 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 15 Q1 14 How satisfied are you with: Civic and community centers 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 16 Q3 01 How Safe Do you Feel: In your neighborhood during the day 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Feeling of Safety Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 17 Q3 02 How Safe Do you Feel: In your neighborhood at night 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Feeling of Safety Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 18 Q3 03 Overall feeling of safety in Schertz 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Feeling of Safety Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 19 Q3 04 How Safe Do you Feel: In City parks 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Feeling of Safety Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 20 Q3 05 How Safe Do you Feel: In commercial and retail areas 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Feeling of Safety Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Unsafe 1.8-2.6 Unsafe 2.6-3.4 Neutral 3.4-4.2 Safe 4.2-5.0 Very Safe No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 21 Q4 01 How satisfied are you with: Overall quality of services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 22 Q4 02 How satisfied are you with: How well the City is keeping up with growth 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 23 Q4 03 How satisfied are you with: Overall quality of life in the City 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 24 Q4 04 How satisfied are you with: Overall value you receive for City taxes and fees 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 25 Q4 05 How satisfied are you with: Overall quality of new development 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 26 Q4 06 How satisfied are you with: Appearance of residential property in the City 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 27 Q4 07 How satisfied are you with: Appearance of commercial property in the City 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 28 Q4 08 How satisfied are you with: Overall appearance of the City 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 29 Q5 01 How satisfied are you with: Maintenance and appearance of existing City parks 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 30 Q5 02 How satisfied are you with: Number of City parks 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 31 Q5 03 How satisfied are you with: Walking and biking trails in the City 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 32 Q5 04 How satisfied are you with: Recreation Center 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 33 Q5 05 How satisfied are you with: City swimming pools 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 34 Q5 06 How satisfied are you with: Availability of youth recreation programs 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 35 Q5 07 How satisfied are you with: Availability of adult recreation preprograms 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 36 Q5 08 How satisfied are you with: Quality of outdoor athletic facilities 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 37 Q5 09 How satisfied are you with: Mowing and trimming of City 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 38 Q7 01 How satisfied are you with: Enforcement of the clean-up of junk and debris on private property 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 39 Q7 02 How satisfied are you with: Enforcement of mowing of weeds and grass on private property 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 40 Q7 03 How satisfied are you with: Enforcement of sign regulations 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 41 Q7 04 How satisfied are you with: Enforcement of graffiti regulations 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 42 Q9 01 How satisfied are you with: Maintenance of major TxDOT roadways 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 43 Q9 02 How satisfied are you with: Maintenance of major City streets 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 44 Q9 03 How satisfied are you with: Maintenance of streets in your neighborhood 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 45 Q9 04 How satisfied are you with: Mowing trimming along City streets 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 46 Q9 05 How satisfied are you with: Cleanliness of City streets 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 47 Q9 06 How satisfied are you with: Maintenance of creeks and open channels 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 48 Q9 07 How satisfied are you with: Condition of sidewalks in the City 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 49 Q9 08 How satisfied are you with: Availability of bike lanes 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 50 Q9 09 How satisfied are you with: Adequacy of City street lighting 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 51 Q11 01 How satisfied are you with: The availability of information about government operations 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 52 Q11 02 How satisfied are you with: City efforts to keep residents informed about local issues 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 53 Q11 03 How satisfied are you with: The level of public involvement in City decision-making 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 54 Q11 04 How satisfied are you with: Usefulness of the information available on the City’s website 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 55 Q11 05 How satisfied are you with: How well the City listens and responds to the needs of citizens 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 56 Q11 06 How satisfied are you with: The level of fiscal transparency 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 57 Q11 07 How satisfied are you with: Schertz Magazine 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 58 Q11 08 How satisfied are you with: The City’s social media page 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 59 Q11 09 How satisfied are you with: The City's biweekly electronic newsletter 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 60 Q15b 01 Satisfaction with the City employees in the Department you contacted: How easy they were to contact 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 61 Q15b 02 Satisfaction with the City employees in the Department you contacted: The way you were treated 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 62 Q15b 03 Satisfaction with the City employees in the Department you contacted: The accuracy of the information given and the assistance you were given 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 63 Q15b 04 Satisfaction with the City employees in the Department you contacted: How quickly City staff responded to your request 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 64 Q15b 05 Satisfaction with the City employees in the Department you contacted: How well your issue was handled 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 65 Q18 01 How satisfied are you with: Residential trash garbage 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 66 Q18 02 How satisfied are you with: Bulky item pick up removal 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 67 Q18 03 How satisfied are you with: Recycling services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 68 Q18 04 How satisfied are you with: Water services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 69 Q18 05 How satisfied are you with: Sewer services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 70 Q18 06 How satisfied are you with: Utility Billing 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Citizen Satisfaction Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Very Dissatisfied 1.8-2.6 Dissatisfied 2.6-3.4 Neutral 3.4-4.2 Satisfied 4.2-5.0 Very Satisfied No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 71 Q19 01 How should the level of service provided by the City in the following areas change: Library services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Level of Service Mean rating on a 5-point scale 1.0-1.8 Should Be Much Lower 1.8-2.6 Should Be A Little Lower 2.6-3.4 Should Stay The Same 3.4-4.2 Should Be A Little Higher 4.2-5.0 Should Be Much Higher No Response ETC INSTITUTE 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 72 Q19 02 How should the level of service provided by the City in the following areas change: Law enforcement 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Level of Service Mean rating on a 5-point scale 1.0-1.8 Should Be Much Lower 1.8-2.6 Should Be A Little Lower 2.6-3.4 Should Stay The Same 3.4-4.2 Should Be A Little Higher 4.2-5.0 Should Be Much Higher No Response ETC INSTITUTE 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 73 Q19 03 How should the level of service provided by the City in the following areas change: Fire response 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Level of Service Mean rating on a 5-point scale 1.0-1.8 Should Be Much Lower 1.8-2.6 Should Be A Little Lower 2.6-3.4 Should Stay The Same 3.4-4.2 Should Be A Little Higher 4.2-5.0 Should Be Much Higher No Response ETC INSTITUTE 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 74 Q19 04 How should the level of service provided by the City in the following areas change: Emergency medical services 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Level of Service Mean rating on a 5-point scale 1.0-1.8 Should Be Much Lower 1.8-2.6 Should Be A Little Lower 2.6-3.4 Should Stay The Same 3.4-4.2 Should Be A Little Higher 4.2-5.0 Should Be Much Higher No Response ETC INSTITUTE 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 75 Q19 05 How should the level of service provided by the City in the following areas change: Parks and open space 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Level of Service Mean rating on a 5-point scale 1.0-1.8 Should Be Much Lower 1.8-2.6 Should Be A Little Lower 2.6-3.4 Should Stay The Same 3.4-4.2 Should Be A Little Higher 4.2-5.0 Should Be Much Higher No Response ETC INSTITUTE 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 76 Q19 06 How should the level of service provided by the City in the following areas change: Recreation activities 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Level of Service Mean rating on a 5-point scale 1.0-1.8 Should Be Much Lower 1.8-2.6 Should Be A Little Lower 2.6-3.4 Should Stay The Same 3.4-4.2 Should Be A Little Higher 4.2-5.0 Should Be Much Higher No Response ETC INSTITUTE 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 77 Q19 07 How should the level of service provided by the City in the following areas change: Maintenance of streets and sidewalks 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Level of Service Mean rating on a 5-point scale 1.0-1.8 Should Be Much Lower 1.8-2.6 Should Be A Little Lower 2.6-3.4 Should Stay The Same 3.4-4.2 Should Be A Little Higher 4.2-5.0 Should Be Much Higher No Response ETC INSTITUTE 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 78 Q23 01 Rate your agreement with the following statements: I have confidence in the City’s finances 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Agreement Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Strongly Disagree 1.8-2.6 Disagree 2.6-3.4 Neutral 3.4-4.2 Agree 4.2-5.0 Strongly Agree No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 79 Q23 02 Rate your agreement with the following statements: The City is ensuring that there is adequate long-term affordable water 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Agreement Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Strongly Disagree 1.8-2.6 Disagree 2.6-3.4 Neutral 3.4-4.2 Agree 4.2-5.0 Strongly Agree No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 80 Q23 03 Rate your agreement with the following statements: The City is doing a good job of beautification within the community 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Agreement Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Strongly Disagree 1.8-2.6 Disagree 2.6-3.4 Neutral 3.4-4.2 Agree 4.2-5.0 Strongly Agree No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 81 Q23 04 Rate your agreement with the following statements: The City is doing a good job planning for current and future transportation and infrastructure needs 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Agreement Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Strongly Disagree 1.8-2.6 Disagree 2.6-3.4 Neutral 3.4-4.2 Agree 4.2-5.0 Strongly Agree No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 82 Q23 05 Rate your agreement with the following statements: The City is committed to the health and wellness of its citizens 2019 City of Schertz Community Survey Shading reflects the mean rating for all respondents by CBG (merged as needed) Agreement Mean rating on a 5-point scale ETC INSTITUTE 1.0-1.8 Strongly Disagree 1.8-2.6 Disagree 2.6-3.4 Neutral 3.4-4.2 Agree 4.2-5.0 Strongly Agree No Response 2019 Schertz Community Survey: Appendix A - GIS Maps ETC Institute (2019)A - 83 Findings Report …helping organizations make better decisions since 1982 Submitted to the City of Schertz, Texas: ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061 July 2019 ‘19 2019 Schertz Community Survey Contents Executive Summary ....................................................................... i Section 1: Charts and Graphs ....................................................... 1 Section 2: Benchmarking Analysis ............................................. 57 Section 3: Importance-Satisfaction Analysis .............................. 68 Section 4: Tabular Data .............................................................. 75 Section 5: Survey Instrument ................................................... 117 i Ex e c u t i v e S u m m a r y R e p o r t City of Schertz 2019 Community Survey Executive Summary Report Overview and Methodology ETC Institute administered a community survey for the City of Schertz during June and July of 2019. The survey was designed to gather resident input and produce feedback on City programs and services. The City wanted to provide residents the opportunity to give City leaders valuable feedback regarding city services and overall satisfaction with service delivery. The information collected will be used help shape future decisions and ensure they are aligned with the needs of residents. A seven-page survey was mailed to a random sample of households throughout the City of Schertz. The mailed survey included a postage paid return envelope and a cover letter. The cover letter explained the purpose of the survey, encouraged residents to return their surveys in the mail. Ten days after the surveys were mailed, ETC Institute sent emails and placed phone calls to the households that received the survey to encourage participation. The emails contained a link to the on-line version of the survey to make it easy for residents to complete the survey. To prevent people who were not residents of Schertz from participating, everyone who completed the survey on-line was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered on-line with the addresses that were originally selected for the random sample. If the address from a survey completed on-line did not match one of the addresses selected for the sample, the on-line survey was not counted. The goal was to receive at least 400 completed surveys. This goal was met, with a total of 409 households completing a survey. The results for the random sample of 409 households have a 95% level of confidence with a precision of at least +/- 4.8%. In order to understand how well services are being delivered in different areas of the City, ETC Institute geocoded the home address of respondents to the survey. The map to the right shows the location of each survey respondent. ii Ex e c u t i v e S u m m a r y R e p o r t Interpretation of “Don’t Know” Responses. The percentage of “don’t know” responses has been excluded from many of the graphs in this report to assess satisfaction with residents who had used City services and to facilitate valid comparisons with other communities in the benchmarking analysis. Since the number of “don’t know” responses often reflects the utilization and awareness of City services, the percentage of “don’t know” responses has been included in the tabular data in Section 4 of this report. When the “don’t know” responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase “who had an opinion.” This report contains the following: • a summary of the methodology for administering the survey and major findings • charts showing the overall results of the survey, including comparison to 2016 results (Section 1) • benchmarking data that shows how the results for The City of Schertz compare to residents in other communities (Section 2) • importance-satisfaction analysis that identifies priorities for investment (Section 3) • tabular data showing the overall results for all questions on the survey (Section 4) • a copy of the cover letter and survey instrument (Section 5) Overall Perceptions of the City Most (86%) of the residents surveyed who had an opinion indicated they were “very satisfied” or “satisfied” with the overall quality of services provided by the City. Eighty-six percent (86%) of those surveyed who had an opinion indicated they were “very satisfied” or “satisfied” with the overall quality of life in the City of Schertz which is significantly higher than the national average of 75% and the Texas average of 66%. Overall Satisfaction with City Services The major categories of City services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: library services (89%), fire services (88%), emergency medical services (86%), and city parks and recreation programs (83%). Overall Feelings of Safety Most residents (93%) who had an opinion felt either “very safe” or “somewhat safe” when rating their overall feeling of safety in their neighborhood during the day. Eighty-eight percent (88%) of residents who had an opinion indicated they felt “very safe” or “somewhat safe” in the City of Schertz, and 84% of residents who had an opinion indicated they felt “very safe” or “somewhat safe” in their neighborhood at night. iii Ex e c u t i v e S u m m a r y R e p o r t Satisfaction with Specific City Services • Parks and Recreation. The highest levels of satisfaction with parks and recreation services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the maintenance and appearance of existing City parks (81%), the mowing and trimming of City parks (77%), and the number of City parks (67%). The three parks and recreation services respondents indicated should receive the most emphasis over the next two years include: walking and biking trails in the City, the maintenance and appearance of City parks, and the availability of adult recreation programs. • Code Enforcement. The highest levels of satisfaction with City code enforcement, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the enforcement of graffiti regulations (70%) and the enforcement of sign regulations (55%). The two code enforcement services respondents indicated should receive the most emphasis over the next two years were the enforcement of clean-up junk and debris and the mowing of weeds and grass on private property. • Public Works Services. The highest levels of satisfaction with public works services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: cleanliness of City streets and other public areas (75%), mowing and trimming along City streets (68%), and the condition of sidewalks in the City (63%). The maintenance of major City streets and major TxDOT roadways were the two public works services that respondents indicated should receive the most emphasis over the next two years. • City Communication. The highest levels of satisfaction with City communication services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: Schertz Magazine (84%), City efforts to keep residents informed (61%), and the usefulness of information available on the City’s web site (58%). o Eighty-five percent (85%) of respondents indicated Schertz Magazine is their primary source of information about the City; 54% indicated they primarily use the City website. These two were also respondents’ most preferred sources to get information about the City. iv Ex e c u t i v e S u m m a r y R e p o r t • Solid Waste and Utility Services. The highest levels of satisfaction with solid waste and utility services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: residential trash collection services (86%), sewer services (81%), and water services (80%). • Strategic Initiatives. The highest levels of agreement with statements regarding the City’s strategic initiatives, based upon the combined percentage of “strongly agree” and “agree” responses among residents who had an opinion, were: the City is ensuring that there is adequate long-term affordable water (72%), the City is doing a good job of beautification within the community (65%), and confidence in the City’s finances (66%). Additional Findings  Respondents were asked to indicate what electronic sources of information they are currently using. Seventy-nine percent (79%) of respondents indicated they use e-mail, 76% use the Internet, 65% use Facebook, and 63% use text messages. Although Schertz Magazine is the primary source of City information for most respondents (85%), more than half (54%) use the City website. Because a majority of respondents use e-mail, the Internet, Facebook, and text messages as electronic sources of information, the City should continue to explore electronic communication methods.  More than half (52%) of respondents indicated they have contacted the City of Schertz during the past year. When asked to describe the service they received, 74% of respondents indicated the service received was either “excellent” (39%) or “good” (35%). Thirteen percent (13%) of respondents who contacted the City during the past year indicated the service they received was “poor”. o The highest levels of satisfaction with City employees, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion and who contacted the City within the past year, were: how easy they were to contact (81%), the way they were treated (80%), and the accuracy of information and assistance they were given (76%).  The City of Schertz asked respondents to indicate their expectations for various services provided by the City. Respondents were asked to indicate whether the level services should higher or lower on a 5-point scale. The services respondents believe should see the most increase in the level of service provided, based upon the combined percentage of “should be much higher” and “should be a little higher” responses among residents who had an opinion, were: the maintenance of streets and sidewalks (79%), recreation activities (59%), parks and open space (58%). v Ex e c u t i v e S u m m a r y R e p o r t  Eighty percent (80%) of respondents indicated that traffic will be the biggest issue that the City of Schertz will face within the next five years. Other issues that respondents indicated will be issues the City will face within the next five years include: road repair, maintenance, and expansion (52%) and planning for rapid growth (51%).  When asked to indicate the primary reasons respondents choose to live in Schertz, a majority of respondents indicated it was the location (76%), 56% indicated it was the quality of life, and 49% indicated that the City of Schertz is a safe community. vi Ex e c u t i v e S u m m a r y R e p o r t How the City of Schertz Compares to Other Communities Nationally Satisfaction ratings for the City of Schertz rated above the U.S. average in 42 of the 49 areas that were assessed. The City rated significantly higher than the U.S. average (difference of 5% or more) in 38 of these areas. Listed below are the comparisons between the City of Schertz and the U.S. average: vii Ex e c u t i v e S u m m a r y R e p o r t How the City of Schertz Compares to Other Communities in Texas Satisfaction ratings for the City of Schertz rated above the Texas average in 41 of the 49 areas that were assessed. The City rated significantly higher than the Texas average (difference of 5% or more) in 37 of these areas. Listed below are the comparisons between The City of Schertz and the Texas average: viii Ex e c u t i v e S u m m a r y R e p o r t Trends Satisfaction ratings for the City of Schertz stayed the same or improved in 43 of the 65 areas that were assessed in 2016 and 2019. The City showed significant increases (difference of 5% or more) in 16 of these areas. Listed below are the comparisons between the 2016 and 2019 results: ix Ex e c u t i v e S u m m a r y R e p o r t Investment Priorities Recommended Priorities for the Next Two Years. In order to help the City identify investment priorities for the next two years, ETC Institute analyzed respondent’s responses regarding their expectations for City services and the issues respondents believed would be the biggest concern in Schertz within the next five years. Based on our analysis, the City should begin planning for future investments in three (3) main areas. When respondents were asked to indicate their expectations for services within the City the (1) maintenance of streets and sidewalks received the most “much higher” and “a little higher” responses from all seven items. A large number of respondents then indicated that (2) traffic and (3) road repair, maintenance, and expansion would be the biggest issues the City will face within the next five years. Because of the rapid growth the City of Schertz is experiencing, City leaders should begin preparing for the future now. Strategic initiatives regarding the management of traffic flow will help the City be better prepared moving forward. The City should begin targeting streets with current surface issues and continue to monitor their quality. Developing a City-wide initiative of monitoring the surface quality of all streets throughout the City will better prepare Schertz for the increased use that is expected over the next five years.             Section 1:  Charts and Graphs            2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 1 53% 54% 51% 31% 44% 33% 41% 33% 32% 28% 30% 30% 23% 21% 36% 34% 35% 52% 38% 48% 40% 48% 46% 47% 43% 42% 41% 37% 10% 12% 12% 15% 13% 12% 9% 15% 17% 15% 21% 20% 32% 25% 1% 2% 3% 6% 7% 10% 4% 5% 10% 6% 8% 4% 17% Library services Fire services Emergency medical services City parks and recreation programs Police services City water and sewer services Trash, recycling, & yard waste collection services Civic and community centers Customer service provided by City employees Management of stormwater runoff & flood prevention Animal Services City communication with the public Municipal court services Enforcement of city codes and ordinances 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) Q1. Overall Satisfaction with City Services by Major Category by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 2 84% 86% 83% 73% 81% 81% 80% 71% 74% 69% 74% 65% 65% 67% 89% 88% 86% 83% 82% 81% 81% 81% 78% 75% 73% 72% 64% 58% Library services Fire services Emergency medical services City parks and recreation programs Police services City water and sewer services Trash, recycling, & yard waste collection services Civic and community centers Customer service provided by City employees Management of stormwater runoff & flood prevention Animal Services City communication with the public Municipal court services Enforcement of city codes and ordinances 0% 20% 40% 60% 80% 100% 2016 2019 Source: ETC Institute (2019) TRENDS: Overall Satisfaction with City Services by Major Category - 2016 vs. 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 3 40% 35% 33% 30% 29% 25% 25% 23% 23% 17% 13% 11% 11% 3% Police services Enforcement of city codes and ordinances City parks and recreation programs City water and sewer services Trash, recycling, & yard waste collection services Fire services Management of stormwater runoff & flood prevention Emergency medical services City communication with the public Animal Services Civic and community centers Library services Customer service provided by City employees Municipal court services 0% 10% 20% 30% 40% 50% 1st Choice 2nd Choice 3rd Choice 4th Choice Q2. City Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top four choices Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 4 62% 36% 28% 38% 24% 31% 52% 56% 45% 48% 6% 10% 15% 13% 26% 1% 2% 2% 3% 3% In your neighborhood during the day Overall feeling of safety in Schertz In commercial and retail areas In your neighborhood at night In City parks 0% 20% 40% 60% 80% 100% Very Safe (5) Safe (4) Neutral (3) Unsafe (2/1) Q3. Feeling of Safety in Various Situations by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 5 94% 89% 84% 93% 88% 83% In your neighborhood during the day Overall feeling of safety in Schertz In your neighborhood at night 0% 20% 40% 60% 80% 100% 2016 2019 Source: ETC Institute (2019) TRENDS: Feeling of Safety in Various Situations 2016 vs. 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 6 32% 29% 22% 15% 16% 18% 15% 15% 54% 57% 56% 55% 54% 46% 41% 40% 12% 12% 18% 24% 20% 22% 27% 32% 2% 3% 4% 6% 10% 15% 17% 13% Overall quality of life in the City Overall quality of services provided by the City Overall appearance of the City Appearance of commercial property in the City Appearance of residential property in the City How well the City is keeping up with growth Overall value you receive for City taxes and fees Overall quality of new development 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) Q4. Satisfaction with Items That Influence Perceptions of the City by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 7 82% 84% 79% 70% 68% 61% 59% 60% 86% 86% 78% 70% 70% 64% 56% 55% Overall quality of life in the City Overall quality of services provided by the City Overall appearance of the City Appearance of commercial property in the City Appearance of residential property in the City How well the City is keeping up with growth Overall value you receive for City taxes and fees Overall quality of new development 0% 20% 40% 60% 80% 100% 2016 2019 Source: ETC Institute (2019) TRENDS: Satisfaction with Items That Influence Perceptions of the City - 2016 vs. 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 8 22% 23% 21% 19% 20% 18% 16% 15% 12% 59% 54% 46% 45% 42% 38% 38% 37% 36% 13% 19% 22% 28% 31% 32% 34% 26% 37% 6% 4% 12% 7% 8% 12% 13% 22% 15% Maintenance and appearance of existing City parks Mowing and trimming of City parks Number of City parks Recreation Center Quality of outdoor athletic facilities City swimming pools Availability of youth recreation programs Walking and biking trails in the City Availability of adult recreation programs 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) Source: ETC Institute (2019) Q5. Satisfaction with Parks and Recreation Services by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 9 76% 74% 61% 56% 59% 48% 52% 50% 43% 81% 77% 67% 64% 62% 56% 54% 52% 48% Maintenance and appearance of existing City parks Mowing and trimming of City parks Number of City parks Recreation Center Quality of outdoor athletic facilities City swimming pools Availability of youth recreation programs Walking and biking trails in the City Availability of adult recreation programs 0% 20% 40% 60% 80% 100% 2016 2019 Source: ETC Institute (2019) TRENDS: Satisfaction with Parks and Recreation 2016 vs. 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 10 48% 38% 25% 25% 23% 21% 19% 16% 13% Walking and biking trails in the City Maintenance and appearance of existing City parks Availability of adult recreation programs Availability of youth recreation programs Number of City parks City swimming pools Mowing and trimming of City parks Quality of outdoor athletic facilities Recreation Center 0% 10% 20% 30% 40% 50% 1st Choice 2nd Choice 3rd Choice Q6. Parks and Recreation Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 11 22% 13% 11% 11% 48% 42% 41% 37% 26% 32% 26% 26% 5% 13% 22% 26% Enforcement of graffiti regulations Enforcement of sign regulations Enforcement of the clean-up of junk & debris Enforcement of mowing of weeds & grass 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) Q7. Satisfaction with Code Enforcement 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 12 71% 59% 54% 49% 70% 55% 52% 48% Enforcement of graffiti regulations Enforcement of sign regulations Enforcement of the clean-up of junk & debris Enforcement of mowing of weeds & grass 0% 20% 40% 60% 80% 100% 2016 2019 Source: ETC Institute (2019) TRENDS: Satisfaction with Code Enforcement 2016 vs. 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 13 66% 58% 21% 19% Enforcement of the clean-up of junk & debris Enforcement of mowing of weeds & grass Enforcement of sign regulations Enforcement of graffiti regulations 0%20%40%60%80% 1st Choice 2nd Choice Q8. Code Enforcement Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top two choices Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 14 20% 16% 13% 13% 13% 9% 10% 9% 5% 55% 52% 50% 45% 45% 42% 39% 40% 30% 18% 22% 23% 28% 18% 25% 18% 22% 35% 8% 10% 14% 14% 24% 25% 33% 29% 29% Cleanliness of City streets and other public areas Mowing/trimming along City streets Condition of sidewalks in the City Maintenance of creeks and open channels Maintenance of streets in your neighborhood Adequacy of City street lighting Maintenance of major TxDOT roadways Maintenance of major City streets Availability of bike lanes 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) Q9. Satisfaction with Public Works Services 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 15 70% 63% 61% 56% 57% 47% 57% 46% 40% 75% 68% 63% 58% 58% 51% 49% 49% 35% Cleanliness of City streets and other public areas Mowing/trimming along City streets Condition of sidewalks in the City Maintenance of creeks and open channels Maintenance of streets in your neighborhood Adequacy of City street lighting Maintenance of major TxDOT roadways Maintenance of major City streets Availability of bike lanes 0% 20% 40% 60% 80% 100% 2016 2019 Source: ETC Institute (2019) TRENDS: Satisfaction with Public Works Services 2016 vs. 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 16 49% 45% 36% 36% 22% 17% 16% 16% 14% Maintenance of major City streets Maintenance of major TxDOT roadways Adequacy of City street lighting Maintenance of streets in your neighborhood Availability of bike lanes Cleanliness of City streets and other public areas Condition of sidewalks in the City Maintenance of creeks and open channels Mowing/trimming along City streets 0% 10% 20% 30% 40% 50% 1st Choice 2nd Choice 3rd Choice Q10. Public Works Services That Should Receive the Most Emphasis Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 17 46% 18% 17% 17% 12% 13% 10% 10% 11% 38% 44% 44% 41% 44% 39% 36% 34% 33% 13% 35% 23% 33% 31% 43% 39% 36% 37% 4% 3% 16% 10% 13% 5% 15% 20% 19% Schertz Magazine City's social media pages Efforts to keep residents informed about issues Usefulness of information available on web site Availability of information about operations City's biweekly electronic newsletter Level of fiscal transparency Level of public involvement in decision-making How well City listens and responds to needs 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) Q11. Satisfaction with Communication 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 18 85% 51% 52% 47% 43% 40% 44% 84% 61% 58% 56% 46% 44% 44% Schertz Magazine Efforts to keep residents informed about issues Usefulness of information available on web site Availability of information about operations Level of fiscal transparency Level of public involvement in decision-making How well City listens and responds to needs 0% 20% 40% 60% 80% 100% 2016 2019 Source: ETC Institute (2019) TRENDS: Satisfaction with Communication 2016 vs. 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 19 79% 76% 65% 63% 35% 32% 30% 20% 19% 17% 10% 2% E-mail The Internet Facebook Text messages Nextdoor YouTube Android applications Land Line Instagram iPhone application Twitter Other 0%20%40%60%80% 100% Q12. Which of the following electronic sources of information are you currently using? Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 20 Q12a. Do you follow any of the City’s accounts on social media outlets? by percentage of respondents who answered “Facebook,” “Twitter,” “YouTube” or “Instagram” on Question 12 (excluding “not provided”) Yes 45% No 55% Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 21 85% 54% 34% 33% 30% 23% 18% 17% 12% 11% 10% 10% 3% 3% 4% Schertz Magazine City website (www.schertz.com) Local TV news Enclosures in City utility bill Neighborhood groups (HOA) Northeast Herald City social media outlets Electronic newsletter (email) S.A. Express News Public meetings City Council meetings Local radio Public service announcements (videos) Post cards Other 0% 20% 40% 60% 80% 100% Q13. From which of the following sources do you currently get information about the City of Schertz? Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 22 83% 47% 27% 37% 29% 33% 18% 13% 8% 8% 2% 85% 54% 34% 33% 30% 23% 18% 12% 11% 10% 3% Schertz Magazine City website (www.schertz.com) Local TV news Enclosures in City utility bill Neighborhood groups (HOA) Northeast Herald City social media outlets S.A. Express News Public meetings Local radio Post cards 0% 20% 40% 60% 80% 100% TRENDS: From which of the following sources do you currently get information about the City of Schertz? 2016 vs. 2019 Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 23 58% 44% 29% 24% 21% 15% 11% 10% 5% 5% 4% 3% 3% 3% 4% Schertz Magazine City website (www.schertz.com) Electronic newsletter (email) Enclosures in City utility bill City social media outlets Local TV news Northeast Herald Neighborhood groups (HOA) Post cards Public meetings City Council meetings Local radio S.A. Express News Public service announcements (videos) Other 0% 10% 20% 30% 40% 50% 60% 1st Choice 2nd Choice 3rd Choice Q14. Sources From Which Residents Would Most Prefer to Get Information About the City by percentage of respondents who selected the item as one of their top three choices Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 24 Q15. Have you contacted the City of Schertz during the past year? by percentage of respondents (excluding “not provided”) Source: ETC Institute (2019) Yes 52% No 48% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 25 TRENDS: Have you contacted the City of Schertz during the past year? 2016 vs. 2019 by percentage of respondents (excluding “not provided”) Source: ETC Institute (2019) Yes 48% No 52% Yes 52% No 48% 2016 2019 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 26 Q15a. How would you describe the service you received? by percentage of respondents who had contacted the City during the past year (excluding don’t knows) Excellent 39% Good 35% Fair 13% Poor 13% Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 27 TRENDS: How would you describe the service you received? 2016 vs. 2019 by percentage of respondents who had contacted the City during the past year (excluding don’t knows) Excellent 41% Good 35% Fair 14% Poor 10% Source: ETC Institute (2019) Excellent 39% Good 35% Fair 13% Poor 13% 2016 2019 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 28 45% 49% 42% 42% 39% 36% 31% 34% 30% 29% 10% 8% 8% 12% 12% 10% 11% 15% 17% 20% How easy they were to contact The way you were treated Accuracy of information & assistance given How quickly staff responded to your request How well your issue was handled 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) Q15b. Satisfaction with City Employees in Department Contacted Most Recently 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 29 83% 82% 77% 72% 70% 81% 80% 76% 72% 68% How easy they were to contact The way you were treated Accuracy of information & assistance given How quickly staff responded to your request How well your issue was handled 0% 20% 40% 60% 80% 100% 2016 2019 Source: ETC Institute (2019) TRENDS: Satisfaction with City Employees in Department Contacted Most Recently 2016 vs. 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 30 Q16. Do you know the City has an Animal Adoption Center? by percentage of respondents (excluding “not provided”) Source: ETC Institute (2019) Yes 82% No 18% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 31 57% 56% 48% 47% 30% 28% 20% 19% 3% Vaccination clinics Spay/neuter clinics Adoption events Microchipping clinic Volunteer opportunities Information on managing conflict between wildlife Information on becoming a pet foster Information on pet care Other 0% 20% 40% 60% 80% 100% Q17. What services would you like to see the Animal Adoption Center provide/provide more of? Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 32 46% 37% 35% 33% 37% 25% 40% 44% 45% 45% 39% 34% 7% 15% 13% 14% 16% 26% 8% 4% 7% 9% 8% 15% Residential trash collection services Sewer services Water services Utility Billing Recycling services Bulky item pick up/removal services 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (2/1) by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) Q18. Satisfaction with Solid Waste/Utility Services 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 33 86% 82% 82% 78% 73% 52% 86% 81% 80% 78% 76% 59% Residential trash collection services Sewer services Water services Utility Billing Recycling services Bulky item pick up/removal services 0% 20% 40% 60% 80% 100% 2016 2019 Source: ETC Institute (2019) TRENDS: Satisfaction with Solid Waste/Utility Services 2016 vs. 2019 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 34 33% 14% 16% 13% 12% 9% 8% 46% 45% 42% 40% 30% 28% 24% 21% 40% 41% 45% 58% 63% 67% 1% 2% 2% 2% 1% 1% Maintenance of streets and sidewalks Recreation activities Parks and open space Law enforcement Emergency medical services Fire response Library services 0% 20% 40% 60% 80% 100% Much Higher (5) A Little Higher (4) Stay the Same (3) Lower/Much Lower (2/1) by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) Q19. How Respondents Feel the Level of Various Services Meet Expectations 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 35 73% 57% 58% 50% 38% 35% 34% 79% 59% 58% 53% 42% 37% 32% Maintenance of streets and sidewalks Recreation activities Parks and open space Law enforcement Emergency medical services Fire response Library services 0% 20% 40% 60% 80% 100% TRENDS: How Respondents Feel the Level of Various Services Meet Expectations - 2016 vs. 2019 by percentage of respondents who felt the level of service should be “much higher” or “a little higher” Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 36 80% 52% 51% 36% 22% 19% 11% 10% 9% 3% 1% Traffic Road repair/maintenance/expansion Planning for rapid growth Taxes/property taxes/finances Crime Public schools Utility rates Public transportation Neighborhood preservation Environmental issues Other 0% 20% 40% 60% 80% 100% Q20. Biggest Issues Schertz Will Face Within the Next Five Years by percentage of respondents who selected the item as one of their top three choices Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 37 78% 53% 47% 26% 27% 26% 12% 9% 10% 4% 80% 52% 51% 36% 22% 19% 11% 10% 9% 3% Traffic Road repair/maintenance/expansion Planning for rapid growth Taxes/property taxes/finances Crime Public schools Utility rates Public transportation Neighborhood preservation Environmental issues 0% 20% 40% 60% 80% 100% TRENDS: Biggest Issues Schertz Will Face Within the Next Five Years - 2016 vs. 2019 by percentage of respondents who selected the item as one of their top three choices Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 38 76% 56% 49% 42% 36% 33% 26% 24% 11% 10% 8% 4% 3% 1% Location Quality of Life It's a safe community Affordability Convenience Good city services Friends/family are here Schools Parks and recreation programs I work here I grew up here Entertainment opportunities Business opportunities I went to college here 0% 20% 40% 60% 80% 100% Q21. Primary Reasons Respondents Choose to Live in Schertz Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 39 71% 60% 56% 47% 41% 34% 23% 36% 9% 8% 10% 2% 2% 1% 76% 56% 49% 42% 36% 33% 26% 24% 11% 10% 8% 4% 3% 1% Location Quality of Life It's a safe community Affordability Convenience Good city services Friends/family are here Schools Parks and recreation programs I work here I grew up here Entertainment opportunities Business opportunities I went to college here 0% 20% 40% 60% 80% 100% TRENDS: Primary Reasons Respondents Choose to Live in Schertz - 2016 vs. 2019 Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 40 54% 35% 21% 14% 11% 7% 5% 31% Schertz Senior Center Citizens Police Academy EMS Passport to Care Regional Emergency Alert Network VIA Rideshare Alamo Regional Transit Library Brainfuse None of these 0% 10% 20% 30% 40% 50% 60% Q22. Familiarity With Various Programs Offered by the City of Schertz Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 41 21% 14% 17% 16% 9% 51% 54% 49% 47% 29% 23% 24% 28% 31% 37% 6% 8% 7% 6% 25% Ensuring adequate long-term affordable water Good job of beautification within community I have confidence in the City's finances Committed to the health and wellness of citizens Good job planning for transportation needs 0% 20% 40% 60% 80% 100% Strongly Agree (5) Agree (4) Neutral (3) Disagree (2/1) by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute (2019) Q23. Agreement With Various Statements Regarding Strategic Initiatives 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 42 54% 10% 3% 1% 41% Electronic Water Payment Chipping Services Web QA Electronic Court Payment None of these 0% 10% 20% 30% 40% 50% 60% Q24. City E-Services Used During the Past Year Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 43 Q25. If the City offered an app that you could download to your mobile device which would allow you to have access to basic online services, would you use it? Yes 79% No 21% Source: ETC Institute (2019) by percentage of respondents (excluding "not provided”) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 44 Q26. Do you work in Schertz? Yes 14% No 81% Not provided 5% Source: ETC Institute (2019) by percentage of respondents 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 45 Q27. Approximately how many years have you lived in Schertz? by percentage of respondents Less than 2 years 4% 2 to 5 years 10% 6 to 9 years 16%10 to 19 years 35% 20 to 29 years 21% 30 years or more 12% Don't know 2% Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 46 Q28. What is your age? by percentage of respondents Under 35 19% 35 to 44 20% 45 to 54 19% 55 to 64 18% 65+ 18% Not provided 5% Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 47 10% 13% 18% 67% Under 6 years 6 to 12 years 13 to 18 years No children 0% 20% 40% 60% 80% 100% Q29. Do you have children living at home in the following age ranges? Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 48 Q30. What is your gender? by percentage of respondents Male 49% Female 51% Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 49 Q31. Are you of Hispanic, Latino or other Spanish origin? by percentage of respondents Yes 28% No 70% Not provided 2% Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 50 69% 13% 4% 2% 2% White Black/African American Asian/Pacific Islander American Indian/Eskimo Other 0% 20% 40% 60% 80% 100% Q32. Which of the following best describes your race? Source: ETC Institute (2019) by percentage of respondents (multiple choices could be made) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 51 Q33. What is your total annual household income? Under $25,000 3% $25,000 to $49,999 9% $50,000 to $74,999 16% $75,000 to $99,999 15% $100,000 to $124,999 18% $125,000 to $149,999 8% $150,000 to $199,999 8% $200,000 or more 4% Not provided 18% Source: ETC Institute (2019) by percentage of respondents 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 52 Q34. Do you own or rent your home? Own 82% Rent 16% Not provided 2% Source: ETC Institute (2019) by percentage of respondents 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 53 Q35. Do you live in a single family home or an apartment/condominium? by percentage of respondents Single family home 96% Apartment/condominium 3% Not provided 1% Source: ETC Institute (2019) 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 54 Q36. What is the highest level of formal education you completed? Less than high school 1% High school 7% Some college 27% Bachelor's degree 27% Some graduate work 4% Graduate degree 20% Not provided 13% Source: ETC Institute (2019) by percentage of respondents 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 55 Q37. How far do you commute for work? 5 miles or less 39% 6 to 10 miles 8% 11 to 15 miles 6% 16 to 20 miles 9% 21 to 30 miles 14% 31+ miles 4% Not provided 20% Source: ETC Institute (2019) by percentage of respondents 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 56             Section 2:  Benchmarking Analysis                                                              2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 57 Ex e c u t i v e  Su m m a r y  Re p o r t   Benchmarking Summary Report  City of Schertz, Texas  Overview  ETC Institute's DirectionFinder program was originally developed in 1999 to help community  leaders across the United States use statistically valid community survey data as a tool for  making better decisions.   Since November of 1999, the survey has been administered in  more than 230 cities in 43 states. Most participating cities conduct the survey on an annual  or biennial basis.  This report contains benchmarking data from two sources: (1) a national survey that was  administered  by  ETC  Institute  during  the  summer of 2018 to  a  random  sample  of  more  than  4,000  residents  across  the  United  States, and (2) a  regional  survey  administered  to 343 residents living in the state of Texas during the summer of 2018.   The  charts  on  the  following  pages  show  how  the  overall  results  for  Schertz  compare  to  the  United States national and regional averages based on the results of the 2018 survey that was  administered by ETC institute to a random sample of over 4,000 residents across the United  States,  and  the  regional  survey  administered  to  343  residents  living  in  the  state of Texas.  Schertz’s  results  are  shown  in  blue,  the Texas averages are shown in red, and the National averages are shown in yellow.   2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 58 National Benchmarks Note: The benchmarking data contained in this report is protected intellectual property. Any reproduction of the benchmarking information in this report by persons or organizations not directly affiliated with Schertz, Texas is not authorized without written consent from ETC Institute. 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 59 89% 88% 86% 83% 82% 81% 81% 78% 75% 73% 72% 58% 67% 80% 73% 59% 62% 54% 60% 42% 46% 58% 48% 47% 74% 83% 81% 63% 70% 64% 67% 45% 56% 58% 48% 54% Library services Fire services Emergency medical services City parks and recreation programs Police services City water and sewer services Trash, recycling, & yard waste collection services Customer service provided by City employees Management of stormwater runoff & flood prevention Animal Services City communication with the public Enforcement of city codes and ordinances 0% 20% 40% 60% 80% 100% Schertz Texas U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (Excluding "Don’t Know”) Source: 2019 ETC Institute Overall Satisfaction with Major City Services Schertz vs. Texas vs. the U.S. 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 60 86% 86% 78% 64% 56% 66% 48% 58% 49% 33% 75% 50% 63% 47% 38% Overall quality of life in the City Overall quality of services provided by the City Overall appearance of the City How well the City is keeping up with growth Overall value you receive for City taxes and fees 0% 20% 40% 60% 80% 100% Schertz Texas U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (Excluding “Don't Know”) Satisfaction with Perceptions of the City Schertz vs. Texas vs. the U.S. Source: 2019 ETC Institute 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 61 81% 67% 62% 56% 54% 52% 48% 62% 69% 60% 39% 66% 60% 58% 70% 66% 67% 35% 61% 59% 54% Maintenance and appearance of existing City parks Number of City parks Quality of outdoor athletic facilities City swimming pools Availability of youth recreation programs Walking and biking trails in the City Availability of adult recreation programs 0% 20% 40% 60% 80% 100% Schertz Texas U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (Excluding “Don't Know”) Source: 2019 ETC Institute Satisfaction with Parks and Recreation Services Schertz vs. Texas vs. the U.S. 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 62 55% 52% 48% 53% 43% 40% 53% 43% 39% Enforcement of sign regulations Enforcement of the clean-up of junk & debris Enforcement of mowing of weeds & grass 0% 20% 40% 60% 80% 100% Schertz Texas U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) Source: 2019 ETC Institute Satisfaction with Code Enforcement Schertz vs. Texas vs. the U.S. 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 63 75% 68% 63% 58% 51% 49% 35% 64% 43% 39% 53% 57% 49% 33% 61% 52% 46% 48% 56% 48% 37% Cleanliness of City streets and other public areas Mowing/trimming along City streets Condition of sidewalks in the City Maintenance of streets in your neighborhood Adequacy of City street lighting Maintenance of major City streets Availability of bike lanes 0% 20% 40% 60% 80% 100% Schertz Texas U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (Excluding “Don't Know”) Source: 2019 ETC Institute Satisfaction with Public Works/Maintenance Services Schertz vs. Texas vs. the U.S. 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 64 62% 61% 58% 56% 44% 50% 45% 57% 36% 26% 55% 45% 60% 45% 32% City's social media pages Efforts to keep residents informed about issues Usefulness of information available on web site Availability of information about operations Level of public involvement in decision-making 0% 20% 40% 60% 80% Schertz Texas U.S. Overall Satisfaction with Communication Schertz vs. Texas vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (Excluding “Don't Know”) Source: 2019 ETC Institute 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 65 81% 80% 76% 72% 68% 60% 60% 52% 58% 48% 65% 69% 58% 60% 51% How easy they were to contact The way you were treated Accuracy of information & assistance given How quickly staff responded to your request How well your issue was handled 0% 20% 40% 60% 80% 100% Schertz Texas U.S. Overall Satisfaction with Customer Service Schertz vs. Texas vs. the U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (Excluding “Don't Know”) Source: 2019 ETC Institute 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 66 86% 81% 80% 76% 59% 74% 65% 64% 72% 47% 75% 70% 69% 70% 53% Residential trash collection services Sewer services Water services Recycling services Bulky item pick up/removal services 0% 20% 40% 60% 80% 100% Schertz Texas U.S. by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (Excluding “Don't Know”) Source: 2019 ETC Institute Satisfaction with Solid Waste/Utility Services Schertz vs. Texas vs. the U.S. 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 67             Section 3:  Importance‐Satisfaction  Analysis              2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 68 Im p o r t a n c e -Sa t i s f a c t i o n An a l y s i s Importance-Satisfaction Analysis City of Schertz, Texas Overview Today, City officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied. The Importance-Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision making criteria for each of the services they are providing. The Importance-Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the City’s performance in the related area (the sum of the ratings of 4 and 5 on a 5-point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1-Satisfaction)]. Example of the Calculation: Respondents were asked to identify the major categories of city services they thought should receive the most emphasis over the next two years. Approximately thirty-five percent (34.6%) of respondents selected enforcement of city codes and ordinances as one of the most important services for the City to provide. With regard to satisfaction, 58% of respondents surveyed rated the City’s overall performance in the enforcement of city codes and ordinances as a “4” or “5” on a 5-point scale (where “5” means “Very Satisfied”) excluding “don’t know” responses. The I-S rating for enforcement of city codes and ordinances was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 34.6% was multiplied by 42% (1-0.58). This calculation yielded an I-S rating of 0.1453 which ranked first out of 14 major service categories. 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 69 Im p o r t a n c e -Sa t i s f a c t i o n An a l y s i s The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either of the following two situations: • If 100% of the respondents were positively satisfied with the delivery of the service • If none (0%) of the respondents selected the service as one for the three most important areas for the City to emphasize over the next two years. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. • Definitely Increase Emphasis (IS>=0.20) • Increase Current Emphasis (0.10<=IS<0.20) • Maintain Current Emphasis (IS<0.10) The results for the City of Schertz are provided on the following pages. 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 70 2019 Importance-Satisfaction Rating City of Schertz Major Categories of City Services Category of Service Most Important % Most Important Rank Satisfaction % Satisfaction Rank Importance- Satisfaction Rating I-S Rating Rank High Priority (IS .10-.20) Enforcement of city codes and ordinances 35%2 58%14 0.1453 1 Medium Priority (IS <.10) Police services 40% 1 82%5 0.0713 2 City communication with the public 23%9 72% 12 0.0630 3 Management of stormwater runoff & flood prevention 25% 7 75% 10 0.0623 4 City water and sewer services 30% 4 81% 6 0.0578 5 City parks and recreation programs 33% 3 83% 4 0.0564 6 Trash, recycling, & yard waste collection services 29% 5 81%7 0.0551 7 Animal Services 17%10 73% 11 0.0448 8 Emergency medical services 23% 8 86% 3 0.0325 9 Fire services 25%6 88% 2 0.0302 10 Civic and community centers 13%11 81%8 0.0238 11 Customer service provided by City employees 11%13 78% 9 0.0231 12 Library services 11% 12 89% 1 0.0116 13 Municipal court services 3%14 64% 13 0.0097 14 Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %: The "Most Important" percentage represents the sum of the first, second, third, and fourth most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities. Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. © 2019 DirectionFinder by ETC Institute 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 71 2019 Importance-Satisfaction Rating City of Schertz Parks and Recreation Services Category of Service Most Important % Most Important Rank Satisfaction % Satisfaction Rank Importance- Satisfaction Rating I-S Rating Rank Very High Priority (IS >.20) Walking and biking trails in the City 48% 1 52% 8 0.2309 1 High Priority (IS .10-.20) Availability of adult recreation programs 25%3 48%9 0.1321 2 Availability of youth recreation programs 25%4 54% 7 0.1155 3 Medium Priority (IS <.10) City swimming pools 21% 6 56%6 0.0915 4 Number of City parks 23% 5 67% 3 0.0746 5 Maintenance and appearance of existing City parks 38%2 81% 1 0.0724 6 Quality of outdoor athletic facilities 16%8 62% 5 0.0600 7 Recreation Center 13%9 64%4 0.0482 8 Mowing and trimming of City parks 19%7 77%2 0.0428 9 Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %: The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities. Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. © 2019 DirectionFinder by ETC Institute 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 72 2019 Importance-Satisfaction Rating City of Schertz Code Enforcement Services Category of Service Most Important % Most Important Rank Satisfaction % Satisfaction Rank Importance- Satisfaction Rating I-S Rating Rank Very High Priority (IS >.20) Enforcement of the clean-up of junk & debris 66% 1 52%3 0.3144 1 Enforcement of mowing of weeds & grass 58% 2 48% 4 0.3016 2 High Priority (IS .10-.20) None Medium Priority (IS <.10) Enforcement of sign regulations 21% 3 55% 2 0.0959 3 Enforcement of graffiti regulations 19% 4 70% 1 0.0558 4 Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %: The "Most Important" percentage represents the sum of the first and second most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities. Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. © 2019 DirectionFinder by ETC Institute 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 73 2019 Importance-Satisfaction Rating City of Schertz Public Works Services Category of Service Most Important % Most Important Rank Satisfaction % Satisfaction Rank Importance- Satisfaction Rating I-S Rating Rank Very High Priority (IS >.20) Maintenance of major City streets 49%1 49% 8 0.2484 1 Maintenance of major TxDOT roadways 45% 2 49%7 0.2295 2 High Priority (IS .10-.20) Adequacy of City street lighting 36%3 51%6 0.1774 3 Maintenance of streets in your neighborhood 36%4 58% 5 0.1508 4 Availability of bike lanes 22% 5 35% 9 0.1411 5 Medium Priority (IS <.10) Maintenance of creeks and open channels 16% 8 58% 4 0.0668 6 Condition of sidewalks in the City 16%7 63% 3 0.0603 7 Mowing/trimming along City streets 14% 9 68% 2 0.0445 8 Cleanliness of City streets and other public areas 17%6 75% 1 0.0418 9 Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %: The "Most Important" percentage represents the sum of the first, second, third, and fourth most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities. Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.' Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. © 2019 DirectionFinder by ETC Institute 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 74                     Section 4:  Tabular Data               2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 75 Q1. Overall Quality of City Services: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with the overall quality of the following services provided by the City of Schertz. (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q1-1. City parks & recreation programs 27.1% 46.0% 13.0% 1.7% 0.7% 11.5% Q1-2. City water & sewer services 32.3% 47.2% 11.5% 4.2% 2.4% 2.4% Q1-3. Emergency medical services 39.1% 26.4% 9.3% 0.7% 0.5% 24.0% Q1-4. Enforcement of City codes & ordinances 18.1% 32.0% 21.0% 9.0% 5.6% 14.2% Q1-5. Fire services 41.3% 26.2% 9.5% 0.0% 0.0% 23.0% Q1-6. Library services 46.7% 31.3% 9.0% 0.5% 0.2% 12.2% Q1-7. Management of stormwater runoff & flood prevention 24.2% 41.1% 12.7% 6.8% 2.0% 13.2% Q1-8. Municipal court services 14.9% 26.4% 20.5% 2.0% 0.5% 35.7% Q1-9. Police services 40.6% 34.7% 12.0% 3.4% 1.7% 7.6% Q1-10. Trash, recycling, & yard waste collection services 40.3% 39.9% 9.0% 6.4% 2.9% 1.5% Q1-11. City communication with the public 28.6% 39.4% 18.6% 5.6% 2.2% 5.6% Q1-12. Customer service provided by City employees 28.6% 41.1% 14.9% 3.4% 1.2% 10.8% Q1-13. Animal services (animal control, adoption center) 23.2% 32.5% 15.6% 3.4% 1.5% 23.7% Q1-14. Civic & community centers 25.9% 36.9% 12.0% 2.4% 0.5% 22.2% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 76 WITHOUT “DON’T KNOW” Q1. Overall Quality of City Services: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with the overall quality of the following services provided by the City of Schertz. (without "don't know") (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q1-1. City parks & recreation programs 30.7% 51.9% 14.6% 1.9% 0.8% Q1-2. City water & sewer services 33.1% 48.4% 11.8% 4.3% 2.5% Q1-3. Emergency medical services 51.4% 34.7% 12.2% 1.0% 0.6% Q1-4. Enforcement of City codes & ordinances 21.1% 37.3% 24.5% 10.5% 6.6% Q1-5. Fire services 53.7% 34.0% 12.4% 0.0% 0.0% Q1-6. Library services 53.2% 35.7% 10.3% 0.6% 0.3% Q1-7. Management of stormwater runoff & flood prevention 27.9% 47.3% 14.6% 7.9% 2.3% Q1-8. Municipal court services 23.2% 41.1% 31.9% 3.0% 0.8% Q1-9. Police services 43.9% 37.6% 13.0% 3.7% 1.9% Q1-10. Trash, recycling, & yard waste collection services 40.9% 40.4% 9.2% 6.5% 3.0% Q1-11. City communication with the public 30.3% 41.7% 19.7% 6.0% 2.3% Q1-12. Customer service provided by City employees 32.1% 46.0% 16.7% 3.8% 1.4% Q1-13. Animal services (animal control, adoption center) 30.4% 42.6% 20.5% 4.5% 1.9% Q1-14. Civic & community centers 33.3% 47.5% 15.4% 3.1% 0.6% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 77 Q2. Which FOUR of the major categories of City services listed in Question 1 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q2. Top choice Number Percent City parks & recreation programs 48 11.7 % City water & sewer services 47 11.5 % Emergency medical services 20 4.9 % Enforcement of City codes & ordinances 51 12.5 % Fire services 8 2.0 % Library services 5 1.2 % Management of stormwater runoff & flood prevention 33 8.1 % Municipal court services 1 0.2 % Police services 71 17.4 % Trash, recycling, & yard waste collection services 30 7.3 % City communication with the public 17 4.2 % Customer service provided by City employees 8 2.0 % Animal services (animal control, adoption center) 9 2.2 % Civic & community centers 4 1.0 % None chosen 57 13.9 % Total 409 100.0 % Q2. Which FOUR of the major categories of City services listed in Question 1 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q2. 2nd choice Number Percent City parks & recreation programs 36 8.8 % City water & sewer services 26 6.4 % Emergency medical services 28 6.8 % Enforcement of City codes & ordinances 44 10.8 % Fire services 43 10.5 % Library services 10 2.4 % Management of stormwater runoff & flood prevention 20 4.9 % Municipal court services 2 0.5 % Police services 41 10.0 % Trash, recycling, & yard waste collection services 29 7.1 % City communication with the public 23 5.6 % Customer service provided by City employees 10 2.4 % Animal services (animal control, adoption center) 16 3.9 % Civic & community centers 9 2.2 % None chosen 72 17.6 % Total 409 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 78 Q2. Which FOUR of the major categories of City services listed in Question 1 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q2. 3rd choice Number Percent City parks & recreation programs 21 5.1 % City water & sewer services 24 5.9 % Emergency medical services 36 8.8 % Enforcement of City codes & ordinances 26 6.4 % Fire services 32 7.8 % Library services 13 3.2 % Management of stormwater runoff & flood prevention 28 6.8 % Municipal court services 2 0.5 % Police services 30 7.3 % Trash, recycling, & yard waste collection services 30 7.3 % City communication with the public 20 4.9 % Customer service provided by City employees 16 3.9 % Animal services (animal control, adoption center) 18 4.4 % Civic & community centers 17 4.2 % None chosen 96 23.5 % Total 409 100.0 % Q2. Which FOUR of the major categories of City services listed in Question 1 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q2. 4th choice Number Percent City parks & recreation programs 31 7.6 % City water & sewer services 27 6.6 % Emergency medical services 11 2.7 % Enforcement of City codes & ordinances 20 4.9 % Fire services 20 4.9 % Library services 15 3.7 % Management of stormwater runoff & flood prevention 21 5.1 % Municipal court services 6 1.5 % Police services 20 4.9 % Trash, recycling, & yard waste collection services 30 7.3 % City communication with the public 32 7.8 % Customer service provided by City employees 9 2.2 % Animal services (animal control, adoption center) 25 6.1 % Civic & community centers 21 5.1 % None chosen 121 29.6 % Total 409 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 79 SUM OF TOP 4 CHOICES Q2. Which FOUR of the major categories of City services listed in Question 1 do you think should receive the MOST EMPHASIS from City leaders over the next two years? (top 4) Q2. Sum of top 4 choices Number Percent City parks & recreation programs 136 33.3 % City water & sewer services 124 30.3 % Emergency medical services 95 23.2 % Enforcement of City codes & ordinances 141 34.5 % Fire services 103 25.2 % Library services 43 10.5 % Management of stormwater runoff & flood prevention 102 24.9 % Municipal court services 11 2.7 % Police services 162 39.6 % Trash, recycling, & yard waste collection services 119 29.1 % City communication with the public 92 22.5 % Customer service provided by City employees 43 10.5 % Animal services (animal control, adoption center) 68 16.6 % Civic & community centers 51 12.5 % None chosen 57 13.9 % Total 1347 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 80 Q3. Public Safety: Using a scale of 1 to 5, where 5 means "very safe" and 1 means "very unsafe," please indicate how safe you feel in the following situations. (N=409) Very safe Safe Neutral Unsafe Very unsafe Don't know Q3-1. In your neighborhood during the day 61.1% 30.8% 5.9% 0.7% 0.2% 1.2% Q3-2. In your neighborhood at night 37.7% 44.5% 12.5% 3.2% 0.2% 2.0% Q3-3. Overall feeling of safety in Schertz 35.5% 50.9% 9.8% 1.7% 0.0% 2.2% Q3-4. In City parks 18.8% 38.6% 20.5% 1.7% 0.5% 19.8% Q3-5. In commercial & retail areas 26.9% 53.8% 13.9% 1.2% 0.2% 3.9% WITHOUT “DON’T KNOW” Q3. Public Safety: Using a scale of 1 to 5, where 5 means "very safe" and 1 means "very unsafe," please indicate how safe you feel in the following situations. (without "don't know") (N=409) Very safe Safe Neutral Unsafe Very unsafe Q3-1. In your neighborhood during the day 61.9% 31.2% 5.9% 0.7% 0.2% Q3-2. In your neighborhood at night 38.4% 45.4% 12.7% 3.2% 0.2% Q3-3. Overall feeling of safety in Schertz 36.3% 52.0% 10.0% 1.8% 0.0% Q3-4. In City parks 23.5% 48.2% 25.6% 2.1% 0.6% Q3-5. In commercial & retail areas 28.0% 56.0% 14.5% 1.3% 0.3% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 81 Q4. Perceptions of the City: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following. (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q4-1. Overall quality of services provided by City 28.1% 55.7% 12.0% 1.7% 1.0% 1.5% Q4-2. How well City is keeping up with growth 16.9% 44.5% 21.0% 10.8% 3.4% 3.4% Q4-3. Overall quality of life in City 31.8% 52.6% 12.0% 1.5% 0.5% 1.7% Q4-4. Overall value you receive for City taxes & fees 14.4% 38.9% 25.7% 13.4% 3.2% 4.4% Q4-5. Overall quality of new development 14.4% 37.4% 30.1% 9.8% 2.2% 6.1% Q4-6. Appearance of residential property in City 15.6% 52.8% 19.8% 7.3% 2.4% 2.0% Q4-7. Appearance of commercial property in City 14.9% 53.8% 23.5% 4.6% 1.0% 2.2% Q4-8. Overall appearance of City 21.8% 55.0% 17.1% 3.7% 0.5% 2.0% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 82 WITHOUT “DON’T KNOW” Q4. Perceptions of the City: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following. (without "don't know") (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q4-1. Overall quality of services provided by City 28.5% 56.6% 12.2% 1.7% 1.0% Q4-2. How well City is keeping up with growth 17.5% 46.1% 21.8% 11.1% 3.5% Q4-3. Overall quality of life in City 32.3% 53.5% 12.2% 1.5% 0.5% Q4-4. Overall value you receive for City taxes & fees 15.1% 40.7% 26.9% 14.1% 3.3% Q4-5. Overall quality of new development 15.4% 39.8% 32.0% 10.4% 2.3% Q4-6. Appearance of residential property in City 16.0% 53.9% 20.2% 7.5% 2.5% Q4-7. Appearance of commercial property in City 15.3% 55.0% 24.0% 4.8% 1.0% Q4-8. Overall appearance of City 22.2% 56.1% 17.5% 3.7% 0.5% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 83 Q5. Parks and Recreation: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following. (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q5-1. Maintenance & appearance of existing City parks 19.6% 52.1% 11.0% 5.1% 0.2% 12.0% Q5-2. Number of City parks 18.3% 40.8% 19.3% 10.0% 0.7% 10.8% Q5-3. Walking & biking trails in City 12.7% 31.8% 21.8% 13.7% 5.4% 14.7% Q5-4. Recreation center 14.7% 34.5% 21.5% 4.2% 1.5% 23.7% Q5-5. City swimming pools 13.7% 28.9% 24.7% 7.3% 2.0% 23.5% Q5-6. Availability of youth recreation programs 11.2% 25.7% 23.0% 6.8% 1.7% 31.5% Q5-7. Availability of adult recreation programs 8.3% 26.2% 26.7% 9.3% 1.7% 27.9% Q5-8. Quality of outdoor athletic facilities (e.g., baseball, soccer) 14.7% 31.3% 22.7% 4.2% 1.5% 25.7% Q5-9. Mowing & trimming of City parks 20.0% 48.2% 16.6% 2.4% 1.2% 11.5% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 84 WITHOUT “DON’T KNOW” Q5. Parks and Recreation: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following. (without "don't know") (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q5-1. Maintenance & appearance of existing City parks 22.2% 59.2% 12.5% 5.8% 0.3% Q5-2. Number of City parks 20.5% 45.8% 21.6% 11.2% 0.8% Q5-3. Walking & biking trails in City 14.9% 37.2% 25.5% 16.0% 6.3% Q5-4. Recreation center 19.2% 45.2% 28.2% 5.4% 1.9% Q5-5. City swimming pools 17.9% 37.7% 32.3% 9.6% 2.6% Q5-6. Availability of youth recreation programs 16.4% 37.5% 33.6% 10.0% 2.5% Q5-7. Availability of adult recreation programs 11.5% 36.3% 36.9% 12.9% 2.4% Q5-8. Quality of outdoor athletic facilities (e.g. , baseball, soccer) 19.7% 42.1% 30.6% 5.6% 2.0% Q5-9. Mowing & trimming of City parks 22.7% 54.4% 18.8% 2.8% 1.4% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 85 Q6. Which THREE of the parks and recreation services listed in Question 5 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q6. Top choice Number Percent Maintenance & appearance of existing City parks 79 19.3 % Number of City parks 35 8.6 % Walking & biking trails in City 92 22.5 % Recreation center 15 3.7 % City swimming pools 28 6.8 % Availability of youth recreation programs 39 9.5 % Availability of adult recreation programs 16 3.9 % Quality of outdoor athletic facilities (e.g., baseball, soccer) 12 2.9 % Mowing & trimming of City parks 16 3.9 % None chosen 77 18.8 % Total 409 100.0 % Q6. Which THREE of the parks and recreation services listed in Question 5 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q6. 2nd choice Number Percent Maintenance & appearance of existing City parks 40 9.8 % Number of City parks 35 8.6 % Walking & biking trails in City 59 14.4 % Recreation center 19 4.6 % City swimming pools 33 8.1 % Availability of youth recreation programs 36 8.8 % Availability of adult recreation programs 41 10.0 % Quality of outdoor athletic facilities (e.g., baseball, soccer) 19 4.6 % Mowing & trimming of City parks 31 7.6 % None chosen 96 23.5 % Total 409 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 86 Q6. Which THREE of the parks and recreation services listed in Question 5 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q6. 3rd choice Number Percent Maintenance & appearance of existing City parks 37 9.0 % Number of City parks 22 5.4 % Walking & biking trails in City 46 11.2 % Recreation center 21 5.1 % City swimming pools 24 5.9 % Availability of youth recreation programs 28 6.8 % Availability of adult recreation programs 47 11.5 % Quality of outdoor athletic facilities (e.g., baseball, soccer) 34 8.3 % Mowing & trimming of City parks 29 7.1 % None chosen 121 29.6 % Total 409 100.0 % SUM OF TOP 3 CHOICES Q6. Which THREE of the parks and recreation services listed in Question 5 do you think should receive the MOST EMPHASIS from City leaders over the next two years? (top 3) Q6. Sum of top 3 choices Number Percent Maintenance & appearance of existing City parks 156 38.1 % Number of City parks 92 22.5 % Walking & biking trails in City 197 48.2 % Recreation center 55 13.4 % City swimming pools 85 20.8 % Availability of youth recreation programs 103 25.2 % Availability of adult recreation programs 104 25.4 % Quality of outdoor athletic facilities (e.g., baseball, soccer) 65 15.9 % Mowing & trimming of City parks 76 18.6 % None chosen 77 18.8 % Total 1010 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 87 Q7. Code Enforcement: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following items. (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q7-1. Enforcement of clean-up of junk & debris on private property 10.0% 37.7% 23.7% 15.2% 4.6% 8.8% Q7-2. Enforcement of mowing of weeds & grass on private property 9.5% 33.7% 24.0% 18.8% 5.1% 8.8% Q7-3. Enforcement of sign regulations 11.2% 36.2% 27.1% 8.1% 2.7% 14.7% Q7-4. Enforcement of graffiti regulations 18.1% 38.9% 21.0% 3.2% 0.5% 18.3% WITHOUT “DON’T KNOW” Q7. Code Enforcement: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following items. (without "don't know") (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q7-1. Enforcement of clean-up of junk & debris on private property 11.0% 41.3% 26.0% 16.6% 5.1% Q7-2. Enforcement of mowing of weeds & grass on private property 10.5% 37.0% 26.3% 20.6% 5.6% Q7-3. Enforcement of sign regulations 13.2% 42.4% 31.8% 9.5% 3.2% Q7-4. Enforcement of graffiti regulations 22.2% 47.6% 25.7% 3.9% 0.6% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 88 Q8. Which TWO of the code enforcement services listed in Question 7 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q8. Top choice Number Percent Enforcement of clean-up of junk & debris on private property 183 44.7 % Enforcement of mowing of weeds & grass on private property 85 20.8 % Enforcement of sign regulations 38 9.3 % Enforcement of graffiti regulations 38 9.3 % None chosen 65 15.9 % Total 409 100.0 % Q8. Which TWO of the code enforcement services listed in Question 7 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q8. 2nd choice Number Percent Enforcement of clean-up of junk & debris on private property 85 20.8 % Enforcement of mowing of weeds & grass on private property 152 37.2 % Enforcement of sign regulations 49 12.0 % Enforcement of graffiti regulations 38 9.3 % None chosen 85 20.8 % Total 409 100.0 % SUM OF TOP 2 CHOICES Q8. Which TWO of the code enforcement services listed in Question 7 do you think should receive the MOST EMPHASIS from City leaders over the next two years? (top 2) Q8. Sum of top 2 choices Number Percent Enforcement of clean-up of junk & debris on private property 268 65.5 % Enforcement of mowing of weeds & grass on private property 237 57.9 % Enforcement of sign regulations 87 21.3 % Enforcement of graffiti regulations 76 18.6 % None chosen 65 15.9 % Total 733 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 89 Q9. Public Works: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following. (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q9-1. Maintenance of major TxDOT roadways (IH 35, FM78, FM 1518, FM 3009, FM 1103) 10.3% 38.1% 17.6% 24.9% 7.3% 1.7% Q9-2. Maintenance of major City streets (non-TxDOT roadways) 8.3% 39.1% 21.8% 22.2% 6.4% 2.2% Q9-3. Maintenance of streets in your neighborhood 13.0% 43.3% 17.4% 15.6% 7.3% 3.4% Q9-4. Mowing/trimming along City streets 15.4% 50.6% 21.0% 7.6% 2.0% 3.4% Q9-5. Cleanliness of City streets & other public areas 19.6% 53.3% 17.1% 6.1% 1.2% 2.7% Q9-6. Maintenance of creeks & open channels 11.0% 38.4% 23.7% 9.0% 2.7% 15.2% Q9-7. Condition of sidewalks in City 12.2% 47.2% 21.8% 8.6% 4.2% 6.1% Q9-8. Availability of bike lanes 4.4% 24.9% 29.3% 17.1% 7.3% 16.9% Q9-9. Adequacy of City street lighting 8.8% 39.9% 23.5% 19.8% 3.9% 4.2% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 90 WITHOUT “DON’T KNOW” Q9. Public Works: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following. (without "don't know") (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q9-1. Maintenance of major TxDOT roadways (IH 35, FM78, FM 1518, FM 3009, FM 1103) 10.4% 38.8% 17.9% 25.4% 7.5% Q9-2. Maintenance of major City streets (non- TxDOT roadways) 8.5% 40.0% 22.3% 22.8% 6.5% Q9-3. Maintenance of streets in your neighborhood 13.4% 44.8% 18.0% 16.2% 7.6% Q9-4. Mowing/trimming along City streets 15.9% 52.4% 21.8% 7.8% 2.0% Q9-5. Cleanliness of City streets & other public areas 20.1% 54.8% 17.6% 6.3% 1.3% Q9-6. Maintenance of creeks & open channels 13.0% 45.2% 28.0% 10.7% 3.2% Q9-7. Condition of sidewalks in City 13.0% 50.3% 23.2% 9.1% 4.4% Q9-8. Availability of bike lanes 5.3% 30.0% 35.3% 20.6% 8.8% Q9-9. Adequacy of City street lighting 9.2% 41.6% 24.5% 20.7% 4.1% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 91 Q10. Which THREE of the public works services listed in Question 9 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q10. Top choice Number Percent Maintenance of major TxDOT roadways (IH 35, FM78, FM 1518, FM 3009, FM 1103) 113 27.6 % Maintenance of major City streets (non-TxDOT roadways) 71 17.4 % Maintenance of streets in your neighborhood 50 12.2 % Mowing/trimming along City streets 16 3.9 % Cleanliness of City streets & other public areas 11 2.7 % Maintenance of creeks & open channels 20 4.9 % Condition of sidewalks in City 10 2.4 % Availability of bike lanes 28 6.8 % Adequacy of City street lighting 39 9.5 % None chosen 51 12.5 % Total 409 100.0 % Q10. Which THREE of the public works services listed in Question 9 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q10. 2nd choice Number Percent Maintenance of major TxDOT roadways (IH 35, FM78, FM 1518, FM 3009, FM 1103) 44 10.8 % Maintenance of major City streets (non-TxDOT roadways) 87 21.3 % Maintenance of streets in your neighborhood 49 12.0 % Mowing/trimming along City streets 19 4.6 % Cleanliness of City streets & other public areas 26 6.4 % Maintenance of creeks & open channels 15 3.7 % Condition of sidewalks in City 29 7.1 % Availability of bike lanes 31 7.6 % Adequacy of City street lighting 42 10.3 % None chosen 67 16.4 % Total 409 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 92 Q10. Which THREE of the public works services listed in Question 9 do you think should receive the MOST EMPHASIS from City leaders over the next two years? Q10. 3rd choice Number Percent Maintenance of major TxDOT roadways (IH 35, FM78, FM 1518, FM 3009, FM 1103) 27 6.6 % Maintenance of major City streets (non-TxDOT roadways) 41 10.0 % Maintenance of streets in your neighborhood 48 11.7 % Mowing/trimming along City streets 22 5.4 % Cleanliness of City streets & other public areas 31 7.6 % Maintenance of creeks & open channels 30 7.3 % Condition of sidewalks in City 28 6.8 % Availability of bike lanes 30 7.3 % Adequacy of City street lighting 67 16.4 % None chosen 85 20.8 % Total 409 100.0 % SUM OF TOP 3 CHOICES Q10. Which THREE of the public works services listed in Question 9 do you think should receive the MOST EMPHASIS from City leaders over the next two years? (top 3) Q10. Sum of top 3 choices Number Percent Maintenance of major TxDOT roadways (IH 35, FM78, FM 1518, FM 3009, FM 1103) 184 45.0 % Maintenance of major City streets (non-TxDOT roadways) 199 48.7 % Maintenance of streets in your neighborhood 147 35.9 % Mowing/trimming along City streets 57 13.9 % Cleanliness of City streets & other public areas 68 16.6 % Maintenance of creeks & open channels 65 15.9 % Condition of sidewalks in City 67 16.4 % Availability of bike lanes 89 21.8 % Adequacy of City street lighting 148 36.2 % None chosen 51 12.5 % Total 1075 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 93 Q11. Communication: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following. (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q11-1. Availability of information about government operations 10.5% 39.9% 28.1% 9.3% 2.0% 10.3% Q11-2. City efforts to keep residents informed about local issues 16.1% 41.1% 21.3% 12.2% 2.9% 6.4% Q11-3. Level of public involvement in City decision- making 8.3% 29.1% 30.1% 13.4% 3.7% 15.4% Q11-4. Usefulness of information that is available on City's website 14.7% 35.9% 28.6% 5.9% 2.4% 12.5% Q11-5. How well City listens & responds to needs of citizens 8.8% 26.9% 30.3% 12.0% 3.4% 18.6% Q11-6. Level of fiscal transparency 8.1% 27.6% 30.3% 9.5% 2.0% 22.5% Q11-7. Schertz Magazine 44.0% 35.9% 12.2% 1.7% 2.0% 4.2% Q11-8. City's social media pages 12.7% 31.5% 25.2% 1.7% 0.7% 28.1% Q11-9. City's biweekly electronic newsletter 8.3% 24.7% 27.6% 1.7% 1.5% 36.2% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 94 WITHOUT “DON’T KNOW” Q11. Communication: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with each of the following. (without "don't know") (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q11-1. Availability of information about government operations 11.7% 44.4% 31.3% 10.4% 2.2% Q11-2. City efforts to keep residents informed about local issues 17.2% 43.9% 22.7% 13.1% 3.1% Q11-3. Level of public involvement in City decision-making 9.8% 34.4% 35.5% 15.9% 4.3% Q11-4. Usefulness of information that is available on City's website 16.8% 41.1% 32.7% 6.7% 2.8% Q11-5. How well City listens & responds to needs of citizens 10.8% 33.0% 37.2% 14.7% 4.2% Q11-6. Level of fiscal transparency 10.4% 35.6% 39.1% 12.3% 2.5% Q11-7. Schertz Magazine 45.9% 37.5% 12.8% 1.8% 2.0% Q11-8. City's social media pages 17.7% 43.9% 35.0% 2.4% 1.0% Q11-9. City's biweekly electronic newsletter 13.0% 38.7% 43.3% 2.7% 2.3% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 95 Q12. Which of the following electronic sources of information are you currently using? Q12. What electronic sources of information are you currently using Number Percent Facebook 258 63.1 % Twitter 39 9.5 % YouTube 128 31.3 % Instagram 66 16.1 % iPhone application 119 29.1 % Android applications 77 18.8 % Nextdoor 139 34.0 % Land line 80 19.6 % Text messages 248 60.6 % Internet (general use) 300 73.3 % Email 314 76.8 % Other 7 1.7 % None of above 13 3.2 % Total 1788 WITHOUT “NONE OF ABOVE” Q12. Which of the following electronic sources of information are you currently using? (without "none of above") Q12. What electronic sources of information are you currently using Number Percent Facebook 258 65.2 % Twitter 39 9.8 % YouTube 128 32.3 % Instagram 66 16.7 % iPhone application 119 30.1 % Android applications 77 19.4 % Nextdoor 139 35.1 % Land line 80 20.2 % Text messages 248 62.6 % Internet (general use) 300 75.8 % Email 314 79.3 % Other 7 1.8 % Total 1775 Q12-12. Other Q12-13. Other Number Percent Schertz Magazine 2 28.6 % HOA NEWSLETTER/HERALD 1 14.3 % LOCAL MEETINGS, MAILERS, SIGNS 1 14.3 % SCHERTZ MAGAZINE AND REGIONAL NEWSPAPER 1 14.3 % ONLINE BILL PAY 1 14.3 % Friends, veterans, meetings, rumors 1 14.3 % Total 7 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 96 Q12a. If you use Facebook, Twitter, YouTube, or Instagram, do you follow any of the City's accounts on these social media outlets? Q12a. Do you follow any City's accounts on social media outlets Number Percent Yes 121 43.1 % No 149 53.0 % Not provided 11 3.9 % Total 281 100.0 % WITHOUT “NOT PROVIDED” Q12a. If you use Facebook, Twitter, YouTube, or Instagram, do you follow any of the City's accounts on these social media outlets? (without "not provided") Q12a. Do you follow any City's accounts on social media outlets Number Percent Yes 121 44.8 % No 149 55.2 % Total 270 100.0 % Q13. From which of the following sources do you currently get information about the City of Schertz? Q13. From what sources do you currently get City information Number Percent City website (www.schertz.com) 220 53.8 % Enclosures in City utility bill 133 32.5 % Local TV news 139 34.0 % Neighborhood groups (HOA) 122 29.8 % Northeast Herald 92 22.5 % S.A. Express News 49 12.0 % Local radio 39 9.5 % City social media outlets 72 17.6 % Public meetings 43 10.5 % Schertz Magazine 348 85.1 % Post cards 13 3.2 % Public service announcements (videos) 14 3.4 % Electronic newsletter (email) 70 17.1 % City Council meetings 40 9.8 % Other 16 3.9 % Total 1410 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 97 Q13-15. Other Q13-15. Other Number Percent MAIL 2 14.3 % Police Facebook 1 7.1 % Citizens 1 7.1 % GVEC AND LOCAL 1 7.1 % Banner and electronic sign 1 7.1 % CIBOLO/SCHERTZ FACEBOOK PAGE 1 7.1 % COMMUNITY FACEBOOK PAGE 1 7.1 % Schertz Chatterbox Facebook page 1 7.1 % Facebook/Twitter 1 7.1 % WORD OF MOUTH 1 7.1 % GVEC MAGAZINE 1 7.1 % City billboard 1 7.1 % Friends involved in City issues 1 7.1 % Total 14 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 98 Q14. From which THREE of the sources listed in Question 13 would you most prefer to get information about the City? Q14. Top choice Number Percent City website (www.schertz.com) 100 24.4 % Enclosures in City utility bill 25 6.1 % Local TV news 19 4.6 % Neighborhood groups (HOA) 7 1.7 % Northeast Herald 12 2.9 % S.A. Express News 4 1.0 % Local radio 1 0.2 % City social media outlets 36 8.8 % Public meetings 2 0.5 % Schertz Magazine 87 21.3 % Post cards 2 0.5 % Public service announcements (videos) 3 0.7 % Electronic newsletter (email) 50 12.2 % Other 4 1.0 % None chosen 57 13.9 % Total 409 100.0 % Q14. From which THREE of the sources listed in Question 13 would you most prefer to get information about the City? Q14. 2nd choice Number Percent City website (www.schertz.com) 45 11.0 % Enclosures in City utility bill 39 9.5 % Local TV news 17 4.2 % Neighborhood groups (HOA) 18 4.4 % Northeast Herald 18 4.4 % S.A. Express News 5 1.2 % Local radio 5 1.2 % City social media outlets 20 4.9 % Public meetings 8 2.0 % Schertz Magazine 102 24.9 % Post cards 6 1.5 % Public service announcements (videos) 5 1.2 % Electronic newsletter (email) 26 6.4 % City Council meetings 7 1.7 % Other 5 1.2 % None chosen 83 20.3 % Total 409 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 99 Q14. From which THREE of the sources listed in Question 13 would you most prefer to get information about the City? Q14. 3rd choice Number Percent City website (www.schertz.com) 36 8.8 % Enclosures in City utility bill 34 8.3 % Local TV news 25 6.1 % Neighborhood groups (HOA) 16 3.9 % Northeast Herald 14 3.4 % S.A. Express News 2 0.5 % Local radio 7 1.7 % City social media outlets 29 7.1 % Public meetings 10 2.4 % Schertz Magazine 50 12.2 % Post cards 14 3.4 % Public service announcements (videos) 3 0.7 % Electronic newsletter (email) 41 10.0 % City Council meetings 10 2.4 % Other 9 2.2 % None chosen 109 26.7 % Total 409 100.0 % SUM OF TOP 3 CHOICES Q14. From which THREE of the sources listed in Question 13 would you most prefer to get information about the City? (top 3) Q14. Sum of top 3 choices Number Percent City website (www.schertz.com) 181 44.3 % Enclosures in City utility bill 98 24.0 % Local TV news 61 14.9 % Neighborhood groups (HOA) 41 10.0 % Northeast Herald 44 10.8 % S.A. Express News 11 2.7 % Local radio 13 3.2 % City social media outlets 85 20.8 % Public meetings 20 4.9 % Schertz Magazine 239 58.4 % Post cards 22 5.4 % Public service announcements (videos) 11 2.7 % Electronic newsletter (email) 117 28.6 % City Council meetings 17 4.2 % Other 18 4.4 % None chosen 57 13.9 % Total 1035 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 100 Q15. Have you contacted the City of Schertz during the past year? Q15. Have you contacted City of Schertz during past year Number Percent Yes 205 50.1 % No 193 47.2 % Not provided 11 2.7 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q15. Have you contacted the City of Schertz during the past year? (without "not provided") Q15. Have you contacted City of Schertz during past year Number Percent Yes 205 51.5 % No 193 48.5 % Total 398 100.0 % Q15a. (Only if "YES" to Question 15) How would you describe the service you received? Q15a. How would you describe the service you received Number Percent Excellent 78 38.0 % Good 71 34.6 % Fair 27 13.2 % Poor 26 12.7 % Don't know 3 1.5 % Total 205 100.0 % WITHOUT “DON’T KNOW” Q15a. (Only if "YES" to Question 15) How would you describe the service you received? (without "don't know") Q15a. How would you describe the service you received Number Percent Excellent 78 38.6 % Good 71 35.1 % Fair 27 13.4 % Poor 26 12.9 % Total 202 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 101 Q15b. (Only if "YES" to Question 15) Using a 5-point scale, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with the City employees in the Department you contacted most recently with regard to the following. (N=205) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q15b-1. How easy they were to contact 44.4% 35.6% 9.8% 5.4% 4.4% 0.5% Q15b-2. The way you were treated 48.8% 31.2% 8.3% 7.8% 3.4% 0.5% Q15b-3. Accuracy of information & assistance you were given 42.0% 33.7% 8.3% 9.8% 5.4% 1.0% Q15b-4. How quickly City staff responded to your request 41.0% 29.3% 11.7% 11.2% 5.4% 1.5% Q15b-5. How well your issue was handled 38.0% 28.3% 12.2% 11.2% 8.8% 1.5% WITHOUT “DON’T KNOW” Q15b. (Only if "YES" to Question 15) Using a 5-point scale, where 5 means "very satisfied" and 1 means "very dissatisfied," please rate your satisfaction with the City employees in the Department you contacted most recently with regard to the following. (without "don't know") (N=205) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q15b-1. How easy they were to contact 44.6% 35.8% 9.8% 5.4% 4.4% Q15b-2. The way you were treated 49.0% 31.4% 8.3% 7.8% 3.4% Q15b-3. Accuracy of information & assistance you were given 42.4% 34.0% 8.4% 9.9% 5.4% Q15b-4. How quickly City staff responded to your request 41.6% 29.7% 11.9% 11.4% 5.4% Q15b-5. How well your issue was handled 38.6% 28.7% 12.4% 11.4% 8.9% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 102 Q16. Do you know the City has an Animal Adoption Center? Q16. Do you know City has an Animal Adoption Center Number Percent Yes 320 78.2 % No 71 17.4 % Not provided 18 4.4 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q16. Do you know the City has an Animal Adoption Center? (without "not provided") Q16. Do you know City has an Animal Adoption Center Number Percent Yes 320 81.8 % No 71 18.2 % Total 391 100.0 % Q17. What services would you like to see the Animal Adoption Center provide/provide more of? Q17. What services would you like to see Animal Adoption Center provide/provide more of Number Percent Spay/neuter clinics 180 56.3 % Microchipping clinic 151 47.2 % Adoption events 152 47.5 % Vaccination clinics 183 57.2 % Information on pet care 60 18.8 % Information on becoming a pet foster 63 19.7 % Volunteer opportunities 96 30.0 % Information on managing conflict between wildlife & people/pets 90 28.1 % Other 10 3.1 % Total 985 Q17-9. Other Q17-9. Other Number Percent AVAILABILITY OF SERVICES AT NIGHT 1 11.1 % RABIES PREVENTION EDUCATION, OPEN ADOPTION CENTER AGAIN 1 11.1 % PRIVATIZED IT 1 11.1 % UPDATED/BETTER PICTURES 1 11.1 % Customer service needs a little work 1 11.1 % MORE INFORMATION ON CURRENT SERVICES. HELP WITH ERADICATING COYOTES 1 11.1 % INFO ON QUALITY KENNELING OF PETS WHEN NEEDED 1 11.1 % WILDLIFE CONTROL IN GENERAL 1 11.1 % No kill 1 11.1 % Total 9 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 103 Q18. Solid Waste/Utility Services: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 Means "very dissatisfied," please rate your satisfaction with each of the following. (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q18-1. Residential trash (garbage) collection services 44.5% 39.1% 6.8% 5.1% 2.2% 2.2% Q18-2. Bulky item pick up/ removal services (old furniture, appliances) 20.3% 27.6% 21.3% 9.3% 3.2% 18.3% Q18-3. Recycling services 34.5% 36.4% 14.4% 4.6% 3.2% 6.8% Q18-4. Water services 34.0% 43.5% 12.5% 3.9% 2.4% 3.7% Q18-5. Sewer services 34.7% 40.6% 14.2% 2.2% 1.2% 7.1% Q18-6. Utility billing 31.3% 43.0% 13.7% 5.9% 2.4% 3.7% WITHOUT “DON’T KNOW” Q18. Solid Waste/Utility Services: Using a scale of 1 to 5, where 5 means "very satisfied" and 1 Means "very dissatisfied," please rate your satisfaction with each of the following. (without "don't know") (N=409) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q18-1. Residential trash (garbage) collection services 45.5% 40.0% 7.0% 5.3% 2.3% Q18-2. Bulky item pick up/removal services (old furniture, appliances) 24.9% 33.8% 26.0% 11.4% 3.9% Q18-3. Recycling services 37.0% 39.1% 15.5% 5.0% 3.4% Q18-4. Water services 35.3% 45.2% 12.9% 4.1% 2.5% Q18-5. Sewer services 37.4% 43.7% 15.3% 2.4% 1.3% Q18-6. Utility billing 32.5% 44.7% 14.2% 6.1% 2.5% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 104 Q19. Expectations for Services: Using a scale from 1 to 5, where 5 means the level of service provided by the City "should be much higher" than it is now and 1 means it "should be much lower," please indicate how the level of service provided by the City should change in each of the areas listed below. (N=409) Should be Should be a Should stay Should be a Should be much higher little higher the same little lower much lower Don't know Q19-1. Library services 5.9% 18.3% 51.1% 0.2% 0.2% 24.2% Q19-2. Law enforcement 11.5% 35.7% 40.3% 1.2% 0.5% 10.8% Q19-3. Fire response 7.3% 22.0% 49.6% 0.0% 0.0% 21.0% Q19-4. Emergency medical services 9.5% 24.2% 46.9% 0.5% 0.2% 18.6% Q19-5. Parks & open space 12.7% 34.2% 33.5% 1.5% 0.2% 17.8% Q19-6. Recreation activities 11.0% 36.2% 32.3% 0.7% 1.0% 18.8% Q19-7. Maintenance of streets & sidewalks 30.8% 43.5% 19.3% 0.2% 0.2% 5.9% WITHOUT “DON’T KNOW” Q19. Expectations for Services: Using a scale from 1 to 5, where 5 means the level of service provided by the City "should be much higher" than it is now and 1 means it "should be much lower," please indicate how the level of service provided by the City should change in each of the areas listed below. (without "don't know") (N=409) Should be much Should be a little Should stay the Should be a little Should be much higher higher same lower lower Q19-1. Library services 7.7% 24.2% 67.4% 0.3% 0.3% Q19-2. Law enforcement 12.9% 40.0% 45.2% 1.4% 0.5% Q19-3. Fire response 9.3% 27.9% 62.8% 0.0% 0.0% Q19-4. Emergency medical services 11.7% 29.7% 57.7% 0.6% 0.3% Q19-5. Parks & open space 15.5% 41.7% 40.8% 1.8% 0.3% Q19-6. Recreation activities 13.6% 44.6% 39.8% 0.9% 1.2% Q19-7. Maintenance of streets & sidewalks 32.7% 46.2% 20.5% 0.3% 0.3% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 105 Q20. What do you think are the THREE biggest issues Schertz will face within the next FIVE years? Q20. Biggest issues Schertz will face within next five years Number Percent Traffic 324 79.2 % Planning for rapid growth 205 50.1 % Public schools 75 18.3 % Road repair/maintenance/expansion 212 51.8 % Taxes/property taxes/finances 145 35.5 % Public transportation 39 9.5 % Crime 90 22.0 % Environmental issues 14 3.4 % Utility rates 44 10.8 % Neighborhood preservation 38 9.3 % Other 5 1.2 % Don't know 3 0.7 % Total 1194 WITHOUT “DON’T KNOW” Q20. What do you think are the THREE biggest issues Schertz will face within the next FIVE years? (without "don't know") Q20. Biggest issues Schertz will face within next five years Number Percent Traffic 324 79.8 % Planning for rapid growth 205 50.5 % Public schools 75 18.5 % Road repair/maintenance/expansion 212 52.2 % Taxes/property taxes/finances 145 35.7 % Public transportation 39 9.6 % Crime 90 22.2 % Environmental issues 14 3.4 % Utility rates 44 10.8 % Neighborhood preservation 38 9.4 % Other 5 1.2 % Total 1191 Q20-11. Other Q20-11. Other Number Percent Cibolo Creek floods 1 20.0 % Permitting department 1 20.0 % RE-EVALUATE FEMA FLOOD ZONES 1 20.0 % SCHOOL BUS TRANSPORTATION 1 20.0 % 1518 EXPANSION 1 20.0 % Total 5 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 106 Q21. Which of the following are the primary reasons you choose to live in Schertz? Q21. Primary reasons you choose to live in Schertz Number Percent Location 307 75.1 % Convenience 146 35.7 % Affordability 171 41.8 % Quality of life 227 55.5 % I grew up here 33 8.1 % I went to college here 3 0.7 % Schools 98 24.0 % It's a safe community 199 48.7 % Good City services, such as police & fire 133 32.5 % Parks & recreation programs 43 10.5 % Friends/family are here 105 25.7 % Entertainment opportunities 15 3.7 % Business opportunities 10 2.4 % I work here 42 10.3 % I don't know 6 1.5 % Total 1538 WITHOUT “DON’T KNOW” Q21. Which of the following are the primary reasons you choose to live in Schertz? (without "I don't know") Q21. Primary reasons you choose to live in Schertz Number Percent Location 306 75.9 % Convenience 146 36.2 % Affordability 170 42.2 % Quality of life 226 56.1 % I grew up here 33 8.2 % I went to college here 3 0.7 % Schools 98 24.3 % It's a safe community 198 49.1 % Good City services, such as police & fire 133 33.0 % Parks & recreation programs 43 10.7 % Friends/family are here 105 26.1 % Entertainment opportunities 15 3.7 % Business opportunities 10 2.5 % I work here 42 10.4 % Total 1528 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 107 Q22. Are you familiar with the following programs offered by the City of Schertz? Q22. Are you familiar with following City programs Number Percent Citizens Police Academy 144 35.2 % Schertz Senior Center 219 53.5 % EMS Passport to Care 84 20.5 % Regional Emergency Alert Network(REAN) 57 13.9 % VIA Rideshare 43 10.5 % Alamo Regional Transit (ART) 28 6.8 % Library Brainfuse 22 5.4 % None of these 126 30.8 % Total 723 WITHOUT “NONE OF THESE” Q22. Are you familiar with the following programs offered by the City of Schertz? (without "none of these") Q22. Are you familiar with following City programs Number Percent Citizens Police Academy 144 50.9 % Schertz Senior Center 219 77.4 % EMS Passport to Care 84 29.7 % Regional Emergency Alert Network(REAN) 57 20.1 % VIA Rideshare 43 15.2 % Alamo Regional Transit (ART) 28 9.9 % Library Brainfuse 22 7.8 % Total 597 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 108 Q23. Strategic Initiatives: Using a scale from 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree", please rate your level of agreement with the following statements. (N=409) Strongly Strongly agree Agree Neutral Disagree disagree Don't know Q23-1. I have confidence in City's finances 13.7% 40.1% 22.7% 4.6% 1.5% 17.4% Q23-2. City is ensuring that there is adequate long term affordable water 16.4% 40.8% 18.1% 2.9% 1.5% 20.3% Q23-3. City is doing a good job of beautification within the community 13.0% 49.4% 22.2% 4.6% 2.7% 8.1% Q23-4. City is doing a good job planning for current & future transportation & infrastructure needs 6.8% 23.5% 29.3% 14.2% 6.1% 20.0% Q23-5. City is committed to health & wellness of its citizens 13.0% 38.6% 25.7% 3.7% 1.2% 17.8% WITHOUT “DON’T KNOW” Q23. Strategic Initiatives: Using a scale from 1 to 5, where 5 means "strongly agree" and 1 means "strongly disagree", please rate your level of agreement with the following statements. (without "don't know") (N=409) Strongly Strongly agree Agree Neutral Disagree disagree Q23-1. I have confidence in City's finances 16.6% 48.5% 27.5% 5.6% 1.8% Q23-2. City is ensuring that there is adequate long term affordable water 20.6% 51.2% 22.7% 3.7% 1.8% Q23-3. City is doing a good job of beautification within the community 14.1% 53.7% 24.2% 5.1% 2.9% Q23-4. City is doing a good job planning for current & future transportation & infrastructure needs 8.6% 29.4% 36.7% 17.7% 7.6% Q23-5. City is committed to health & wellness of its citizens 15.8% 47.0% 31.3% 4.5% 1.5% 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 109 Q24. Have you used any of the following City e-services during the past year? Q24. City e-services you have used during past year Number Percent Electronic water payment 221 54.0 % Electronic court payment 4 1.0 % Web QA 13 3.2 % Chipping services 39 9.5 % None of these 169 41.3 % Total 446 WITHOUT “NONE OF THESE” Q24. Have you used any of the following City e-services during the past year? (without "none of these") Q24. City e-services you have used during past year Number Percent Electronic water payment 221 92.1 % Electronic court payment 4 1.7 % Web QA 13 5.4 % Chipping services 39 16.3 % Total 277 Q25. If the City offered an App that you could download to your mobile device which would allow you to have access to basic online services (report a pothole, pay your water bill, etc.), would you use it? Q25. Would you use basic online services Number Percent Yes 305 74.6 % No 84 20.5 % Not provided 20 4.9 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q25. If the City offered an App that you could download to your mobile device which would allow you to have access to basic online services (report a pothole, pay your water bill, etc.), would you use it? (without "not provided") Q25. Would you use basic online services Number Percent Yes 305 78.4 % No 84 21.6 % Total 389 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 110 Q26. Do you work in Schertz? Q26. Do you work in Schertz Number Percent Yes 56 13.7 % No 332 81.2 % Not provided 21 5.1 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q26. Do you work in Schertz? (without "not provided") Q26. Do you work in Schertz Number Percent Yes 56 14.4 % No 332 85.6 % Total 388 100.0 % Q27. Approximately how many years have you lived in Schertz? Q27. How many years have you lived in Schertz Number Percent Less than 2 years 16 3.9 % 2-5 years 41 10.0 % 6-9 years 66 16.1 % 10-19 years 142 34.7 % 20-29 years 86 21.0 % 30+ years 49 12.0 % Don't know 9 2.2 % Total 409 100.0 % WITHOUT “DON’T KNOW” Q27. Approximately how many years have you lived in Schertz? (without "don't know") Q27. How many years have you lived in Schertz Number Percent Less than 2 years 16 4.0 % 2-5 years 41 10.3 % 6-9 years 66 16.5 % 10-19 years 142 35.5 % 20-29 years 86 21.5 % 30+ years 49 12.3 % Total 400 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 111 Q28. What is your age? Q28. Your age Number Percent 18-34 79 19.3 % 35-44 80 19.6 % 45-54 79 19.3 % 55-64 75 18.3 % 65+ 75 18.3 % Not provided 21 5.1 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q28. What is your age? (without "not provided") Q28. Your age Number Percent 18-34 79 20.4 % 35-44 80 20.6 % 45-54 79 20.4 % 55-64 75 19.3 % 65+ 75 19.3 % Total 388 100.0 % Q29. Do you have children living at home in the following age ranges? Q29. What age group children do you have living at home Number Percent Under 6 years 40 9.8 % 6 to 12 years 54 13.2 % 13 to 18 years 75 18.3 % No children 273 66.7 % Total 442 Q30. What is your gender? Q30. Your gender Number Percent Male 199 48.7 % Female 207 50.6 % Not provided 3 0.7 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q30. What is your gender? (without "not provided") Q30. Your gender Number Percent Male 199 49.0 % Female 207 51.0 % Total 406 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 112 Q31. Are you of Hispanic, Latino, or other Spanish origin? Q31. Are you of Hispanic, Latino, or other Spanish origin Number Percent Yes 116 28.4 % No 286 69.9 % Not provided 7 1.7 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q31. Are you of Hispanic, Latino, or other Spanish origin? (without "not provided") Q31. Are you of Hispanic, Latino, or other Spanish origin Number Percent Yes 116 28.9 % No 286 71.1 % Total 402 100.0 % Q32. Which of the following best describes your race? Q32. What best describes your race Number Percent Asian/Pacific Islander 15 3.7 % American Indian/Eskimo 7 1.7 % Black/African American 53 13.0 % White 282 68.9 % Other 8 2.0 % Total 365 Q32-5. Other Q32-5. Other Number Percent Mixed race 3 37.5 % Hispanic 3 37.5 % ANGLO AMERICAN 1 12.5 % Half Asian and half White 1 12.5 % Total 8 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 113 Q33. What is your total annual household income? Q33. Your total annual household income Number Percent Under $25K 13 3.2 % $25K to $49,999 39 9.5 % $50K to $74,999 67 16.4 % $75K to $99,999 62 15.2 % $100K to $124,999 72 17.6 % $125K to $149,999 33 8.1 % $150K to $199,999 33 8.1 % $200K+ 16 3.9 % Not provided 74 18.1 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q33. What is your total annual household income? (without "not provided") Q33. Your total annual household income Number Percent Under $25K 13 3.9 % $25K to $49,999 39 11.6 % $50K to $74,999 67 20.0 % $75K to $99,999 62 18.5 % $100K to $124,999 72 21.5 % $125K to $149,999 33 9.9 % $150K to $199,999 33 9.9 % $200K+ 16 4.8 % Total 335 100.0 % Q34. Do you own or rent your home? Q34. Do you own or rent your home Number Percent Own 336 82.2 % Rent 67 16.4 % Not provided 6 1.5 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q34. Do you own or rent your home? (without "not provided") Q34. Do you own or rent your home Number Percent Own 336 83.4 % Rent 67 16.6 % Total 403 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 114 Q35. Do you live in a single family home or an apartment/condominium? Q35. What type of home do you live in Number Percent Single family home 392 95.8 % Apartment/condominium 12 2.9 % Other 1 0.2 % Not provided 4 1.0 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q35. Do you live in a single family home or an apartment/condominium? (without "not provided") Q35. What type of home do you live in Number Percent Single family home 392 96.8 % Apartment/condominium 12 3.0 % Other 1 0.2 % Total 405 100.0 % Q35-3. Other Q35-3. Other Number Percent Duplex that I own both sides 1 100.0 % Total 1 100.0 % Q36. What is the highest level of formal education you completed? Q36. Highest level of formal education you completed Number Percent Less than high school 5 1.2 % High school 30 7.3 % Some college 112 27.4 % Bachelor's degree (4 years of college) 109 26.7 % Some graduate work 17 4.2 % Graduate degree 82 20.0 % Not provided 54 13.2 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q36. What is the highest level of formal education you completed? (without "not provided") Q36. Highest level of formal education you completed Number Percent Less than high school 5 1.4 % High school 30 8.5 % Some college 112 31.5 % Bachelor's degree (4 years of college) 109 30.7 % Some graduate work 17 4.8 % Graduate degree 82 23.1 % Total 355 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 115 Q37. How far do you commute for work? Q37. How far do you commute for work Number Percent 0-5 miles 161 39.4 % 6-10 miles 34 8.3 % 11-15 miles 23 5.6 % 16-20 miles 36 8.8 % 21-30 miles 56 13.7 % 31-40 miles 11 2.7 % 41+ miles 6 1.5 % Not provided 82 20.0 % Total 409 100.0 % WITHOUT “NOT PROVIDED” Q37. How far do you commute for work? (without "not provided") Q37. How far do you commute for work Number Percent 0-5 miles 161 49.2 % 6-10 miles 34 10.4 % 11-15 miles 23 7.0 % 16-20 miles 36 11.0 % 21-30 miles 56 17.1 % 31-40 miles 11 3.4 % 41+ miles 6 1.8 % Total 327 100.0 % 2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 116                 Section 5:  Survey Instrument                2019 Schertz Community Survey: Findings Report ETC Institute (2019)Page 117 §(]H[]EJR{l[Z I June 2019 COMMUNITY SERVICE OPPORTUNITY Dear Schertz City Resident: You have been randomly selected to participate in the 2019 Sche1iz Community Survey. Your input on the enclosed survey is extremely important. This is an opp01iunity for you to provide City leaders with valuable feedback regarding city services and your overall satisfaction with service delivery. The inf01mation collected from this survey will help shape future decisions as we continue to grow and improve our community. To ensure the City's priorities are aligned with the needs of our residents, we need to hear from you. We appreciate your time. We realize this survey takes some time to complete, but every question is important. The time you invest in this survey will influence many decisions regarding the City's future. Please return your survey sometime during the next week to ETC Institute using tlte enclosed postage-paid envelope. Your responses will remain completely confidential and will be analyzed in conjunction with other Sche1iz residents. If you prefer, you can take the survey online at www.sche1izsurvey.org. If you have any questions, please feel free to call my office at 210.619.1000. Thank you again for taking the time to make Sche1iz a place known for Community, Service and Opp01iunity. 1400 Schertz Parkway *Schertz, Texas 78154 *210.619.1000 *schertz.com ©2019 ETC Institute Page 1 2019 Schertz Community Survey Please take a few minutes to complete this survey. Your input is an important part of the City's on-going effort to improve the quality of city services. If you have questions, please contact Linda Klepper at (210) 619-1630. 1. Overall Quality of City Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the overall quality of the following services provided by the City of Schertz. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. City parks and recreation programs 5 4 3 2 1 9 02. City water and sewer services 5 4 3 2 1 9 03. Emergency medical services 5 4 3 2 1 9 04. Enforcement of city codes and ordinances 5 4 3 2 1 9 05. Fire services 5 4 3 2 1 9 06. Library services 5 4 3 2 1 9 07. Management of stormwater runoff and flood prevention 5 4 3 2 1 9 08. Municipal court services 5 4 3 2 1 9 09. Police services 5 4 3 2 1 9 10. Trash, recycling, and yard waste collection services 5 4 3 2 1 9 11. City communication with the public 5 4 3 2 1 9 12. Customer service provided by City employees 5 4 3 2 1 9 13. Animal Services (Animal Control, Adoption Center) 5 4 3 2 1 9 14. Civic and community centers 5 4 3 2 1 9 2. Which FOUR of the major categories of city services do you think should receive the MOST EMPHASIS from city leaders over the next two years? [Write in your answers below using the numbers from the list in Question 1.] 1st: ____ 2nd: ____ 3rd: ____ 4th: ____ 3. Public Safety: Using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe," please indicate how safe you feel in the following situations. How safe do you feel... Very Safe Safe Neutral Unsafe Very Unsafe Don't Know 1. In your neighborhood during the day 5 4 3 2 1 9 2. In your neighborhood at night 5 4 3 2 1 9 3. Overall feeling of safety in Schertz 5 4 3 2 1 9 4. In City parks 5 4 3 2 1 9 5. In commercial and retail areas 5 4 3 2 1 9 ©2019 ETC Institute Page 2 4. Perceptions of the City: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Overall quality of services provided by the City 5 4 3 2 1 9 2. How well the City is keeping up with growth 5 4 3 2 1 9 3. Overall quality of life in the City 5 4 3 2 1 9 4. Overall value you receive for City taxes and fees 5 4 3 2 1 9 5. Overall quality of new development 5 4 3 2 1 9 6. Appearance of residential property in the City 5 4 3 2 1 9 7. Appearance of commercial property in the City 5 4 3 2 1 9 8. Overall appearance of the City 5 4 3 2 1 9 5. Parks and Recreation: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Maintenance and appearance of existing City parks 5 4 3 2 1 9 2. Number of City parks 5 4 3 2 1 9 3. Walking and biking trails in the City 5 4 3 2 1 9 4. Recreation Center 5 4 3 2 1 9 5. City swimming pools 5 4 3 2 1 9 6. Availability of youth recreation programs 5 4 3 2 1 9 7. Availability of adult recreation programs 5 4 3 2 1 9 8. Quality of outdoor athletic facilities (e.g., baseball, soccer) 5 4 3 2 1 9 9. Mowing and trimming of City parks 5 4 3 2 1 9 6. Which THREE of the parks and recreation services do you think should receive the MOST EMPHASIS from city leaders over the next two years? [Write in your answers below using the numbers from the list in Question 5.] 1st: ____ 2nd: ____ 3rd: ____ 7. Code Enforcement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with each of the following items. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Enforcement of the clean-up of junk and debris on private property 5 4 3 2 1 9 2. Enforcement of mowing of weeds and grass on private property 5 4 3 2 1 9 3. Enforcement of sign regulations 5 4 3 2 1 9 4. Enforcement of graffiti regulations 5 4 3 2 1 9 8. Which TWO of the code enforcement services do you think should receive the MOST EMPHASIS from city leaders over the next two years? [Write in your answers below using the numbers from the list in Question 7.] 1st: ____ 2nd: ____ ©2019 ETC Institute Page 3 9. Public Works: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Maintenance of major TxDOT roadways (IH 35, FM78, FM 1518, FM 3009, FM 1103) 5 4 3 2 1 9 2. Maintenance of major City streets (non-TxDOT roadways) 5 4 3 2 1 9 3. Maintenance of streets in your neighborhood 5 4 3 2 1 9 4. Mowing/trimming along City streets 5 4 3 2 1 9 5. Cleanliness of City streets and other public areas 5 4 3 2 1 9 6. Maintenance of creeks and open channels 5 4 3 2 1 9 7. Condition of sidewalks in the City 5 4 3 2 1 9 8. Availability of bike lanes 5 4 3 2 1 9 9. Adequacy of City street lighting 5 4 3 2 1 9 10. Which THREE of the public works services do you think should receive the MOST EMPHASIS from city leaders over the next two years? [Write in your answers below using the numbers from the list in Question 9.] 1st: ____ 2nd: ____ 3rd: ____ 11. Communication: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. The availability of information about government operations 5 4 3 2 1 9 2. City efforts to keep residents informed about local issues 5 4 3 2 1 9 3. The level of public involvement in City decision-making 5 4 3 2 1 9 4. Usefulness of the information that is available on the City's website 5 4 3 2 1 9 5. How well the City listens and responds to the needs of citizens 5 4 3 2 1 9 6. The level of fiscal transparency 5 4 3 2 1 9 7. Schertz Magazine 5 4 3 2 1 9 8. The City's social media pages 5 4 3 2 1 9 9. The City's biweekly electronic newsletter 5 4 3 2 1 9 12. Which of the following electronic sources of information are you currently using? [Check all that apply.] ____(01) Facebook [Answer Q12a.] ____(02) Twitter [Answer Q12a.] ____(03) YouTube [Answer Q12a.] ____(04) Instagram [Answer Q12a.] ____(05) iPhone application ____(06) Android Applications ____(07) Nextdoor ____(08) Land Line ____(09) Text messages ____(10) The Internet (general use) ____(11) E-mail ____(12) Other: ________________________________ ____(13) None of the above 12a. If you use Facebook, Twitter, YouTube, or Instagram, do you follow any of the City's accounts on these social media outlets? ____(1) Yes ____(2) No ©2019 ETC Institute Page 4 13. From which of the following sources do you currently get information about the City of Schertz? [Check all that apply.] ____(01) City website (www.schertz.com) ____(02) Enclosures in City utility bill ____(03) Local TV news ____(04) Neighborhood groups (HOA) ____(05) Northeast Herald ____(06) S.A. Express News ____(07) Local radio ____(08) City social media outlets ____(09) Public meetings ____(10) Schertz Magazine ____(11) Post cards ____(12) Public service announcements (videos) ____(13) Electronic newsletter (e-mail) ____(14) City Council meetings ____(15) Other: __________________________________ 14. From which THREE of the sources listed above in Q13 would you most prefer to get information about the City? [Write in your answers below using the numbers from the list in Question 13.] 1st: ____ 2nd: ____ 3rd: ____ 15. Have you contacted the City of Schertz during the past year? ____(1) Yes [Answer Question 15a-b.] ____(2) No [Skip to Question 16.] 15a. [Only if "YES" to Question 15.] How would you describe the service you received? ____(1) Excellent ____(2) Good ____(3) Fair ____(4) Poor ____(9) Don't Know 15b. [Only if "YES" to Question 15.] Using a 5-point scale, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the City employees in the Department you contacted most recently with regard to the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. How easy they were to contact 5 4 3 2 1 9 2. The way you were treated 5 4 3 2 1 9 3. The accuracy of the information and the assistance you were given 5 4 3 2 1 9 4. How quickly City staff responded to your request 5 4 3 2 1 9 5. How well your issue was handled 5 4 3 2 1 9 16. Do you know the City has an Animal Adoption Center? ____(1) Yes ____(2) No 17. What services would you like to see the Animal Adoption Center provide/provide more of? [Check all that apply.] ____(1) Spay/neuter clinics ____(2) Microchipping clinic ____(3) Adoption events ____(4) Vaccination clinics ____(5) Information on pet care ____(6) Information on becoming a pet foster ____(7) Volunteer opportunities ____(8) Information on managing conflict between wildlife and people/pets ____(9) Other: _______________________________________________ ©2019 ETC Institute Page 5 18. Solid Waste/Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 Means "Very Dissatisfied," please rate your satisfaction with each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Residential trash (garbage) collection services 5 4 3 2 1 9 2. Bulky item pick up/removal services (old furniture, appliances) 5 4 3 2 1 9 3. Recycling services 5 4 3 2 1 9 4. Water services 5 4 3 2 1 9 5. Sewer services 5 4 3 2 1 9 6. Utility Billing 5 4 3 2 1 9 19. Expectations for Services: Using a scale from 1 to 5, where 5 means the level of service provided by the City "Should Be Much Higher" than it is now and 1 means it "Should Be Much Lower", please indicate how the level of service provided by the City should change in each of the areas listed below. How should the level of service provided by the City in the following areas change: Should Be Much Higher Should Be A Little Higher Should Stay the Same Should Be A Little Lower Should Be Much Lower Don't Know 1. Library services 5 4 3 2 1 9 2. Law enforcement 5 4 3 2 1 9 3. Fire response 5 4 3 2 1 9 4. Emergency medical services 5 4 3 2 1 9 5. Parks and open space 5 4 3 2 1 9 6. Recreation activities 5 4 3 2 1 9 7. Maintenance of streets and sidewalks 5 4 3 2 1 9 20. What do you think are the THREE biggest issues Schertz will face within the next FIVE years? [Check up to three.] ____(01) Traffic ____(02) Planning for rapid growth ____(03) Public Schools ____(04) Road repair/maintenance/expansion ____(05) Taxes/property taxes/finances ____(06) Public transportation ____(07) Crime ____(08) Environmental Issues ____(09) Utility Rates ____(10) Neighborhood Preservation ____(11) Other: ___________________________ ____(99) Don't know 21. Which of the following are the primary reasons you choose to live in Schertz? [Check all that apply.] ____(01) Location ____(02) Convenience ____(03) Affordability ____(04) Quality of Life ____(05) I grew up here ____(06) I went to college here ____(07) Schools ____(08) It's a safe community ____(09) Good city services, such as police and fire ____(10) Parks and recreation programs ____(11) Friends/family are here ____(12) Entertainment opportunities ____(13) Business opportunities ____(14) I work here ____(99) I don't know 22. Are you familiar with the following programs offered by the City of Schertz? [Check all that apply.] ____(1) Citizens Police Academy ____(2) Schertz Senior Center ____(3) EMS Passport to Care ____(4) Regional Emergency Alert Network(REAN) ____(5) VIA Rideshare ____(6) Alamo Regional Transit (ART) ____(7) Library Brainfuse ____(8) None of these ©2019 ETC Institute Page 6 23. Strategic Initiatives: Using a scale from 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree", please rate your level of agreement with the following statements. Rate your agreement with the following statements Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know 1. I have confidence in the City's finances 5 4 3 2 1 9 2. The City is ensuring that there is adequate long-term affordable water 5 4 3 2 1 9 3. The City is doing a good job of beautification within the community 5 4 3 2 1 9 4. The City is doing a good job planning for current and future transportation and infrastructure needs 5 4 3 2 1 9 5. The City is committed to the health and wellness of its citizens 5 4 3 2 1 9 24. Have you used any of the following City e-services during the past year? [Check all that apply.] ____(1) Electronic Water Payment ____(2) Electronic Court Payment ____(3) Web QA ____(4) Chipping Services ____(5) None of these 25. If the City offered an App that you could download to your mobile device which would allow you to have access to basic online services (report a pothole, pay your water bill, etc.), would you use it? ____(1) Yes ____(2) No 26. Do you work in Schertz? ____(1) Yes ____(2) No 27. Approximately how many years have you lived in Schertz? ____(1) Less than 2 years ____(2) 2-5 years ____(3) 6-9 years ____(4) 10-19 years ____(5) 20-29 years ____(6) 30 years or more ____(9) Don't know 28. What is your age? ______ years 29. Do you have children living at home in the following age ranges? [Check all age ranges that apply.] ____(1) Under 6 years ____(2) 6 to 12 years ____(3) 13 to 18 years ____(4) No children 30. What is your gender? ____(1) Male ____(2) Female 31. Are you of Hispanic, Latino, or other Spanish origin? ____(1) Yes ____(2) No 32. Which of the following best describes your race? [Check all that apply.] ____(1) Asian/Pacific Islander ____(2) American Indian/Eskimo ____(3) Black/African American ____(4) White ____(5) Other: ___________________ 33. What is your total annual household income? ____(1) Under $25,000 ____(2) $25,000 to $49,999 ____(3) $50,000 to $74,999 ____(4) $75,000 to $99,999 ____(5) $100,000 to $124,999 ____(6) $125,000 to $149,999 ____(7) $150,000 to $199,999 ____(8) $200,000 or more 34. Do you own or rent your home? ____(1) Own ____(2) Rent ©2019 ETC Institute Page 7 35. Do you live in a single family home or an apartment/condominium? ____(1) Single family home ____(2) Apartment/condominium ____(3) Other: _________________________ 36. What is the highest level of formal education you completed? ____(1) Less than high school ____(2) High school ____(3) Some college ____(4) Bachelor's degree (4 years of college) ____(5) Some graduate work ____(6) Graduate degree 37. How far do you commute for work? ______ miles OPTIONAL: If you have any specific suggestions to improve the quality of city services, please write them in the space provided below. This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to. ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain completely confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having difficulties with City services. If your address is not correct, please provide the correct information. Thank You.