2000R02- WRITTEN CITIZENS COMPLAINTS
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RESOLUTION NO. 00 -,e - ~
A RESOLUTION
BY THE CITY COUNCIL OF THE CITY OF SCHERTZ, TEXAS
ESTABLISHING CITY POLICY REGARDING WRITTEN CITIZENS
COMPLAINT PROCEDURE REGARDING TEXAS COMMUNITY
DEVELOPMENT PROGRAM (TCDP).
BE IT RESOLVED BY THE CITY OF SCHERTZ, TEXAS as follows:
1. The City's complaint procedures will follow those prescribed by the Texas
Department of Housing and Community Affairs Complaint System, 10 T AC
Sec. 1.11 and 1.13.
2. Any person having a complaint regarding any Texas Community
Development Program (TCDP) project, must submit in writing the details
regarding the complaint to the City Manager's office. Upon receipt of said
complaint, the City Manager shall contact the person making the complaint
within fifteen (15) days in an attempt to resolve the matter. If resolution is not
possible, the person making the complaint shall be informed in writing as to
when the City Council will consider the matter. Action by the City Council
shall be final.
3. Processing of all complaints shall be considered within a maximum thirty (30)
day time period. If additional time is needed, the person making the
complaint shall be notified of the reason and need for additional time.
4. If a person making the complaint is not satisfied with the City Council's final
action, the City Manager shall provide the person making the complaint the
name, address and telephone number of the Texas Department of Housing
and Community Affairs - Texas Community Development Program's staff
person responsible for overall administration of the City's TCDP project. The
City Manager shall also provide a summary of the complaint to the TCDP
staff person. A copy of the summary shall be provided to the person making
the complaint to the City.
Technical Assistance
When requested, technical assistance shall be provided to groups representative
of low and moderate income. Assistance shall be offered in developing
proposals for the use of TCDP funds. The level and type of assistance shall be
determined by the City based upon the specific needs of the community.
PASSED, APPROVED AND ADOPTED this .!Iii:. day of fl_. .. ~ I. . .
2000. ~
ayor, City of
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ATTEST:
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City Secretary, City of Schertz
(SEAL OF CITY)